--- description: KnowledgeOwl : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: KnowledgeOwl - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [KnowledgeOwl](/software/132902/knowledgeowl) # KnowledgeOwl Canonical: https://fr.capterra.ca/software/132902/knowledgeowl Page : 1/11\ Suivant: [Page suivante](https://fr.capterra.ca/software/132902/knowledgeowl?page=2) > À la fois facile à utiliser et à mettre à jour, KnowledgeOwl permet de créer et de gérer facilement des bases de connaissances pour vos clients et employés. > > Conclusion : 239 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise KnowledgeOwl? L'éditeur offre ses services à toutes les entreprises qui ont besoin de partager des informations avec des clients, des employés et d'autres groupes en ligne. KnowledgeOwl est particulièrement adapté aux petites entreprises, start-up, organisations SaaS, gouvernements et organismes à but non lucratif. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 239 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: KnowledgeOwl - **Pays**: Broomfield, É.-U. - **Entreprise fondée en**: 2015 ## Contexte commercial - **À partir de**: 100,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur) - **Langues**: anglais - **Pays disponibles**: Albanie, Allemagne, Andorre, Australie, Autriche, Belgique, Bosnie-Herzégovine, Bulgarie, Bélarus, Chypre, Cité du Vatican, Croatie, Danemark, Espagne, Estonie, Fidji, Finlande, France, Gibraltar, Groenland et 56 de plus ## Fonctionnalités - Archivage et rétention - Catalog Management - Contrôles/Permissions d'accès - Discussions/Forums - Gestion SEO - Gestion de contenu - Gestion de la base de connaissances - Gestion de versions - Gestion des commentaires - Gestion des connaissances - Gestion des flux de travail - Gestion des utilisateurs - Mise en forme de texte - Modèles personnalisables - Outils de collaboration - Partage des fichiers - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Recherche/Filtre - Stockage de documents - Stratégie de marque personnalisable - Suivi de la conformité - Tableau de bord - Third-Party Integrations - Éditeur de texte enrichi ## Intégrations (4 au total) - Freshdesk - Slack - Zapier - Zendesk Sunshine ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) ## Catégories connexes - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels de gestion documentaire](https://fr.capterra.ca/directory/30063/document-management/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software) ## Logiciels similaires 1. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5308 reviews) 2. [Document360](https://fr.capterra.ca/software/177031/document360) — 4.7/5 (292 reviews) 3. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.6/5 (791 reviews) 4. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3470 reviews) 5. [Guru](https://fr.capterra.ca/software/145390/guru) — 4.8/5 (640 reviews) ## Avis ### "Easy to use and top notch support." — 5.0/5 > **Scott** | *15 juillet 2025* | Machines | Taux de recommandation : 10.0/10 > > **Avantages**: The product is easy to use, is getting continuous improvement, and the support is second to none. While we generally do not need to use their support often (because the product is very intuitive), any time we have had to, the support has been fast and efficient. > > **Inconvénients**: In order to get the look/feel that we require (standardized header/footer, and page numbering), I need to present my articles in iFrames. > > We have been with KnowledgeOwl since 2015 and have never had an issue that made us contemplate changing companies. ----- ### "Best in class tool and avoids developing our own help guides by developers" — 5.0/5 > **Charles** | *17 novembre 2023* | Conseil en gestion | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to use, stable and feature rich which meets our needs. Their customer service is top notch and easy to work with. > > **Inconvénients**: I'd like to be able to have some content accessible behind the login and some publicly accessible. I don't think that mixed mode is there. For example I need to host login help content somewhere and right now we do that in a different way because our users need to login to KO with our SSO. > > Amazing company that stands behind product and is making improvements all the time. thank you KO for being a great partner\! ----- ### "Intuitive documentation platform backed by great customer support." — 5.0/5 > **Peggy** | *27 janvier 2026* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Intuitive documentation too Being able to reuse content in multiple ways Amazing customer support Being able to import various file types > > **Inconvénients**: I can't think of any cons - for every question I've had, KO support has provided a helpful answer or workaround\! > > KnowledgeOwl has been a great documentation platform for our team. The platform is intuitive and easy to use, which made both onboarding and ongoing maintenance straightforward. What really stands out is their customer service. The support team is responsive, knowledgeable, and genuinely helpful, and they consistently go above and beyond to answer questions or provide guidance. Overall, it’s been a reliable tool and a very positive experience. ----- ### "Very happy with KnowledgeOwl" — 5.0/5 > **Shane** | *23 juin 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: The product meets all our requirements for producing high-quality documentation for a highly technical system. In particular, the context-specific content is valuable, opening a panel with documentation relevant to the current UI screen. > > **Inconvénients**: I don't have anything I like least about the KnowledgeOwl. The minimum word limit compels me to write something, but I really can't think of any area where the system is lacking. > > The technical support team is outstanding. They are by far the best tech support I've ever dealt with. Every one of our requests, no matter how easy or complicated, gets immediate attention and resolution from the KnowledgeOwl team. ----- ### "Simple, easy to use, but can be costly\!" — 3.0/5 > **Kate** | *21 avril 2026* | Sports | Taux de recommandation : 7.0/10 > > **Avantages**: It solved a problem for us needing to organize and share information with our coaches and teachers. It's got a clean layout is and once you get going it can be very quick to create guides and how-to's for users. > > **Inconvénients**: Like anything it can take some time to figure out where everything lives and what everything does. Some of the customization options are a bit limited but for a simple user like me it's great. It may not have everything you need if you want something very advanced and it can get pricey. > > It works well for keeping information organized and easy to access for multiple users. It can be expensive though for a small business. ----- Page : 1/11\ Suivant: [Page suivante](https://fr.capterra.ca/software/132902/knowledgeowl?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/132902/knowledgeowl) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées