--- description: KnowledgeOwl : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: KnowledgeOwl - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [KnowledgeOwl](/software/132902/knowledgeowl) # KnowledgeOwl Canonical: https://fr.capterra.ca/software/132902/knowledgeowl Page : 1/11\ Suivant: [Page suivante](https://fr.capterra.ca/software/132902/knowledgeowl?page=2) > À la fois facile à utiliser et à mettre à jour, KnowledgeOwl permet de créer et de gérer facilement des bases de connaissances pour vos clients et employés. > > Conclusion : 237 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise KnowledgeOwl? L'éditeur offre ses services à toutes les entreprises qui ont besoin de partager des informations avec des clients, des employés et d'autres groupes en ligne. KnowledgeOwl est particulièrement adapté aux petites entreprises, start-up, organisations SaaS, gouvernements et organismes à but non lucratif. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 237 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: KnowledgeOwl - **Pays**: Broomfield, É.-U. - **Entreprise fondée en**: 2015 ## Contexte commercial - **À partir de**: 100,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur) - **Langues**: anglais - **Pays disponibles**: Albanie, Allemagne, Andorre, Australie, Autriche, Belgique, Bosnie-Herzégovine, Bulgarie, Bélarus, Chypre, Cité du Vatican, Croatie, Danemark, Espagne, Estonie, Fidji, Finlande, France, Gibraltar, Groenland et 56 de plus ## Fonctionnalités - Archivage et rétention - Catalog Management - Contrôles/Permissions d'accès - Discussions/Forums - Gestion SEO - Gestion de contenu - Gestion de la base de connaissances - Gestion de versions - Gestion des commentaires - Gestion des connaissances - Gestion des flux de travail - Gestion des utilisateurs - Mise en forme de texte - Modèles personnalisables - Outils de collaboration - Partage des fichiers - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Recherche/Filtre - Stockage de documents - Stratégie de marque personnalisable - Suivi de la conformité - Tableau de bord - Third-Party Integrations - Éditeur de texte enrichi ## Intégrations (4 au total) - Freshdesk - Slack - Zapier - Zendesk Sunshine ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) ## Catégories connexes - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels de gestion documentaire](https://fr.capterra.ca/directory/30063/document-management/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software) ## Logiciels similaires 1. [Document360](https://fr.capterra.ca/software/177031/document360) — 4.7/5 (291 reviews) 2. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (714 reviews) 3. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3425 reviews) 4. [Guru](https://fr.capterra.ca/software/145390/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5203 reviews) ## Avis ### "Easy to use and top notch support." — 5.0/5 > **Scott** | *15 juillet 2025* | Machines | Taux de recommandation : 10.0/10 > > **Avantages**: The product is easy to use, is getting continuous improvement, and the support is second to none. While we generally do not need to use their support often (because the product is very intuitive), any time we have had to, the support has been fast and efficient. > > **Inconvénients**: In order to get the look/feel that we require (standardized header/footer, and page numbering), I need to present my articles in iFrames. > > We have been with KnowledgeOwl since 2015 and have never had an issue that made us contemplate changing companies. ----- ### "Great company and product - excellent customer service" — 4.0/5 > **Claudia** | *2 juillet 2024* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Simple interface and excellent customer service > > **Inconvénients**: Limited functionality/options in certain areas > > The right tool for what we needed. Excellent customer service to help set it up. There may be room for some expanded features/options, but overall it serves our needs\! ----- ### "Best in class tool and avoids developing our own help guides by developers" — 5.0/5 > **Charles** | *17 novembre 2023* | Conseil en gestion | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to use, stable and feature rich which meets our needs. Their customer service is top notch and easy to work with. > > **Inconvénients**: I'd like to be able to have some content accessible behind the login and some publicly accessible. I don't think that mixed mode is there. For example I need to host login help content somewhere and right now we do that in a different way because our users need to login to KO with our SSO. > > Amazing company that stands behind product and is making improvements all the time. thank you KO for being a great partner\! ----- ### "Probably the best company on the planet." — 5.0/5 > **David** | *27 avril 2026* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: I have been a professional technical writer for over 40 years and this is easily the best product I have ever used. They really have thought of everything. The product is fast, reliable and includes features I didnt know I needed until I started using them. Insane value for money. > > **Inconvénients**: There is literally nothing I dont like, and I hope the commuity of users grows and grows. Even their values as an organisation are commendable. > > As a company, they are the best. Their support team is super responsive and always available. Nothing is too much trouble. We are on the other side of the world and they treat us like guests. ----- ### "Simple, easy to use, but can be costly\!" — 3.0/5 > **Kate** | *21 avril 2026* | Sports | Taux de recommandation : 7.0/10 > > **Avantages**: It solved a problem for us needing to organize and share information with our coaches and teachers. It's got a clean layout is and once you get going it can be very quick to create guides and how-to's for users. > > **Inconvénients**: Like anything it can take some time to figure out where everything lives and what everything does. Some of the customization options are a bit limited but for a simple user like me it's great. It may not have everything you need if you want something very advanced and it can get pricey. > > It works well for keeping information organized and easy to access for multiple users. It can be expensive though for a small business. ----- Page : 1/11\ Suivant: [Page suivante](https://fr.capterra.ca/software/132902/knowledgeowl?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/132902/knowledgeowl) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées