--- description: KnowledgeOwl : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: KnowledgeOwl - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [KnowledgeOwl](/software/132902/knowledgeowl) # KnowledgeOwl Canonical: https://fr.capterra.ca/software/132902/knowledgeowl Page : 1/11\ Suivant: [Page suivante](https://fr.capterra.ca/software/132902/knowledgeowl?page=2) > À la fois facile à utiliser et à mettre à jour, KnowledgeOwl permet de créer et de gérer facilement des bases de connaissances pour vos clients et employés. > > Conclusion : 236 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise KnowledgeOwl? L'éditeur offre ses services à toutes les entreprises qui ont besoin de partager des informations avec des clients, des employés et d'autres groupes en ligne. KnowledgeOwl est particulièrement adapté aux petites entreprises, start-up, organisations SaaS, gouvernements et organismes à but non lucratif. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 236 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: KnowledgeOwl - **Pays**: Broomfield, É.-U. - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 100,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur) - **Langues**: anglais - **Pays disponibles**: Albanie, Allemagne, Andorre, Australie, Autriche, Belgique, Bosnie-Herzégovine, Bulgarie, Bélarus, Chypre, Cité du Vatican, Croatie, Danemark, Espagne, Estonie, Fidji, Finlande, France, Gibraltar, Groenland et 56 de plus ## Fonctionnalités - Archivage et rétention - Catalog Management - Contrôles/Permissions d'accès - Discussions/Forums - Gestion SEO - Gestion de contenu - Gestion de la base de connaissances - Gestion de versions - Gestion des commentaires - Gestion des connaissances - Gestion des flux de travail - Gestion des utilisateurs - Mise en forme de texte - Modèles personnalisables - Outils de collaboration - Partage des fichiers - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Recherche/Filtre - Stockage de documents - Stratégie de marque personnalisable - Suivi de la conformité - Tableau de bord - Third-Party Integrations - Éditeur de texte enrichi ## Intégrations (4 au total) - Freshdesk - Slack - Zapier - Zendesk Sunshine ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) ## Catégories connexes - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels de gestion documentaire](https://fr.capterra.ca/directory/30063/document-management/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software) ## Logiciels similaires 1. [Confluence](https://fr.capterra.ca/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Document360](https://fr.capterra.ca/software/177031/document360) — 4.7/5 (290 reviews) 3. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Guru](https://fr.capterra.ca/software/145390/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5058 reviews) ## Avis ### "Easy to use and top notch support." — 5.0/5 > **Scott** | *15 juillet 2025* | Machines | Taux de recommandation : 10.0/10 > > **Avantages**: The product is easy to use, is getting continuous improvement, and the support is second to none. While we generally do not need to use their support often (because the product is very intuitive), any time we have had to, the support has been fast and efficient. > > **Inconvénients**: In order to get the look/feel that we require (standardized header/footer, and page numbering), I need to present my articles in iFrames. > > We have been with KnowledgeOwl since 2015 and have never had an issue that made us contemplate changing companies. ----- ### "Great company and product - excellent customer service" — 4.0/5 > **Claudia** | *2 juillet 2024* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Simple interface and excellent customer service > > **Inconvénients**: Limited functionality/options in certain areas > > The right tool for what we needed. Excellent customer service to help set it up. There may be room for some expanded features/options, but overall it serves our needs\! ----- ### "Best in class tool and avoids developing our own help guides by developers" — 5.0/5 > **Charles** | *17 novembre 2023* | Conseil en gestion | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to use, stable and feature rich which meets our needs. Their customer service is top notch and easy to work with. > > **Inconvénients**: I'd like to be able to have some content accessible behind the login and some publicly accessible. I don't think that mixed mode is there. For example I need to host login help content somewhere and right now we do that in a different way because our users need to login to KO with our SSO. > > Amazing company that stands behind product and is making improvements all the time. thank you KO for being a great partner\! ----- ### "Great customer service, wish there were more capabilities" — 3.0/5 > **Erika** | *29 mars 2016* > > Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system. Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases. The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes. Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway. The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out. ----- ### "Intuitive documentation platform backed by great customer support." — 5.0/5 > **Peggy** | *27 janvier 2026* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Intuitive documentation too Being able to reuse content in multiple ways Amazing customer support Being able to import various file types > > **Inconvénients**: I can't think of any cons - for every question I've had, KO support has provided a helpful answer or workaround\! > > KnowledgeOwl has been a great documentation platform for our team. The platform is intuitive and easy to use, which made both onboarding and ongoing maintenance straightforward. What really stands out is their customer service. The support team is responsive, knowledgeable, and genuinely helpful, and they consistently go above and beyond to answer questions or provide guidance. Overall, it’s been a reliable tool and a very positive experience. ----- Page : 1/11\ Suivant: [Page suivante](https://fr.capterra.ca/software/132902/knowledgeowl?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/132902/knowledgeowl) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées