--- description: Survicate : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Survicate - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de NPS](/directory/32075/nps/software) > [Survicate](/software/132914/survicate) # Survicate Canonical: https://fr.capterra.ca/software/132914/survicate Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/132914/survicate?page=2) > Recueillez plus d'opinions de la part de vos clients et offrez-leur une meilleure expérience client. Utilisez 20 intégrations natives pour agir sur les opinions des clients. > > Conclusion : 99 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Survicate? Customer feedback surveys for scaling companies ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 99 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Survicate - **Pays**: Warsaw, Pologne - **Entreprise fondée en**: 2013 ## Contexte commercial - **À partir de**: 0,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Prix**: Survicate offers usage based plans \& pricing. Get started for free \& choose the best option: Free: $0/month Essential: $79/month ($65 per month billed annually) Professional - $159/month ($129 per month billed annually) Ultimate - $349/month ($289 per month billed annually) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, polonais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - A/B Testing - Alertes/Notifications - Analyse des recherches utilisateurs - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Bibliothèque de questions - Commentaires anonymes - Communication multicanal - Créateur d'enquêtes - Création et conception de formulaires - Distribution multicanal - Division des questions (question branching) - Engagement des clients - Enquêtes et feedback - Feedback en continu - Fonction de glisser-déposer - Gestion de l'expérience client - Gestion des ambassadeurs de marque - Gestion des campagnes - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Gestion des réponses - Intégration des employés - Live Results Sharing - Logique d'évitement - Mesure des performances - Modèles personnalisables - NPS des clients - Notification en cas d'avis émis - Personnalisation des URL - Questionnaires à choix multiples - Questions personnalisables - Rapports et analyses - Rapports et statistiques - Real-Time Analytics - Real-Time Reporting - Segmentation - Segmentation de la clientèle - Sondage en ligne - Sondages d'opinion - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CSAT - Suivi des conversions - Suivi et analyse de l'utilisation - Surveillance des avis émis - Tableau de bord - Visualisation de données - Workflow Automation ... et 6 fonctionnalités supplémentaires ## Intégrations (66 au total) - AWeber - ActiveCampaign - Agile CRM - Airtable - Amplitude - Braze - Calendly - Campaign Monitor by Marigold - Close - Coda - Constant Contact - Copper - Customer.io - Drift - Drip ... et 51 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de NPS](https://fr.capterra.ca/directory/32075/nps/software) ## Catégories connexes - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) - [Logiciels pour créer un formulaire](https://fr.capterra.ca/directory/10023/forms-automation/software) - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels de NPS](https://fr.capterra.ca/directory/32075/nps/software) ## Logiciels similaires 1. [Typeform](https://fr.capterra.ca/software/137289/typeform) — 4.7/5 (982 reviews) 2. [Google Forms](https://fr.capterra.ca/software/176571/google-forms) — 4.7/5 (11590 reviews) 3. [SurveyMonkey](https://fr.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10513 reviews) 4. [Jotform](https://fr.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2927 reviews) 5. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (1005 reviews) ## Avis ### "Really happy with Survicate" — 5.0/5 > **Gordon** | *21 octobre 2024* | Formation et accompagnement professionnel | Taux de recommandation : 10.0/10 > > **Avantages**: The platform performs as advertised, but the thing that makes Survicate stand out is the support if you have questions. The employees there are very knowledgeable and have been able to solve each challenges I've had. > > **Inconvénients**: There were a couple of issues with email security software duplicating responses to surveys. Survicate was able to help me resolve them, but it would have been nice to know what was a potential issue when I was earlier in the survey design process. > > Very positive. The Salesforce integration works well and it is nice and easy to design the surveys. ----- ### "10/10 for Survicate" — 5.0/5 > **Charlotte** | *11 septembre 2024* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: We've been using Survicate for just over 3 months, and have been overly impressed with the entire platform. It's straightforward to set up and sync/integrate with any CRM. I love the ease of being able to send ad-hoc surveys out at different touchpoints of our Customer Journey. The dashboard is straightforward to navigate, and the reporting tool is ace. > > **Inconvénients**: I haven't come across anything that I've not been happy with or found a workaround for. > > We've had a really positive experience and I would highly recommend. The help-centre is informative and when I've needed to contact the support team, they've always been quick to respond and super helpful. ----- ### "Survicate integrates well within our marketing efforts" — 5.0/5 > **Sandra** | *21 octobre 2024* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10 > > **Avantages**: Integration with ActiveCampaign and the template library. The usage of the tool is very easy. > > **Inconvénients**: We are currently on a legacy pricing plan, which restricts our access to many features. Survicate requires us to upgrade to access these features, effectively doubling our current costs. I believe this situation should be handled differently, considering we are legacy clients. While some incremental changes may be reasonable, it feels unfair to compel us to upgrade in this manner. Additionally, we are experiencing issues with duplicate survey responses, which are also being captured by the chatbot. Cleaning up these duplicates is currently a manual process, and I feel there should be better solutions within the tool. It would be helpful to add a sorting filter that brings all duplicate survey responses together, rather than requiring us to go through all answers to identify them. Improvements are needed in this area, such as the ability to remove or exclude duplicate responses and a better system for identifying chatbot inputs. > > I am very pleased with Survicate, but I notice that many competitors are emerging in the market. It is essential to listen to your clients and continue evolving the platform without putting pressure on them to increase prices. Survicate has been seamlessly integrated into our marketing efforts, and we can share logins across the company with different levels of access. ----- ### "Feedback one year later" — 3.0/5 > **Utilisateur vérifié** | *28 novembre 2018* | Production alimentaire | Taux de recommandation : 5.0/10 > > **Avantages**: Reactivity of support Design to build survey \> easy > > **Inconvénients**: No synchronisation with our CRM at the begining Some small bugs ----- ### "AI Driven Customer Feedback" — 5.0/5 > **Graeme** | *22 octobre 2024* | Assurance | Taux de recommandation : 9.0/10 > > **Avantages**: The survicate platform is really easy to use and provides us with customer feedback in an easy to digest format. The AI insight tools in particular have been incredibly helpful for us as a business allowing us to quickly analyse large volumes of customer feedback and pinpoint any issues with our customer experience that require action. > > **Inconvénients**: I don't have any specific cons and the platform is regularly adding new features which I appreciate. We did have a minor billing issue once but this was resolved promptly by the service team. > > The overall experience has been very positive and Survicate has provided us with a very useful tool in understanding what our customers think and acting on their feedback at a reasonable cost. ----- Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/132914/survicate?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/132914/survicate) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées