--- description: Re:amaze : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Re:amaze - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [Re:amaze](/software/132952/reamaze) # Re:amaze Canonical: https://fr.capterra.ca/software/132952/reamaze Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/132952/reamaze?page=2) > Soutenez, engagez et convertissez des clients sur une seule plateforme. Logiciel d'assistance et de communication client conçu pour votre entreprise. > > Conclusion : 53 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Re:amaze? Re:amaze est conçue pour toutes les entreprises, des start-up ayant des applications à forte croissance aux entreprises d'e-commerce opérant plusieurs vitrines en ligne. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 53 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Reamaze - **Pays**: San Jose, É.-U. - **Fondé**: 2012 ## Contexte commercial - **À partir de**: 29,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Canada, Chine, Inde, Japon, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Alerts/Escalation - Autoresponders - Catalog Management - Clavardage et messagerie - Clavardage proactif - Communication multicanal - Formulaire hors ligne - Gestion de contenu - Gestion de la base de connaissances - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des connaissances - Gestion des flux de travail - Gestion des tickets de support - Géociblage - Logiciels CRM (gestion de la relation client) - Messagerie client en temps réel - Modèles personnalisables - Portail libre-service - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Relevé et historique des chats - Routage automatisé - Stratégie de marque personnalisable - Suivi des interactions - Support client - Third-Party Integrations - Transferts/Routage ## Intégrations (16 au total) - Adobe Commerce - BigCommerce - Facebook Business Suite - GitHub - Google Analytics 360 - Instagram - Klaviyo - Mailchimp - ShipStation - Shopify - Slack - Stripe - Twilio - WooCommerce - WordPress ... et 1 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software) - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) ## Avis ### "A very modern take on customer support helpdesk, live chat, and customer engagement." — 5.0/5 > **Oliver** | *3 février 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: Reamaze is one of those products that you wish you started using years ago. This product has definitely evolved over the years. I first used it back in 2015. I'm back on it now in 2018 and it has matured in many ways. It's much more than a customer service platform. It also helps businesses with conversion optimization and its definitely moving into intercom territory. Customer service is spectacular. Reach out and you'll always hear back from someone. > > **Inconvénients**: Reamaze has a very unique design philosophy and it's not everyone's cup of tea. Everything is designed to be centralized and you do need to think a lot about what you want to do before doing it. There's not a lot of handholding which can make it a bit tough on newcomers. > > I manage all my customer service with this product. My marketing team also uses it to run promotional campaigns. Sales people use it to see who's on our website and can initiate sales quickly. ----- ### "A lot of features for a good price" — 5.0/5 > **Ian** | *12 août 2020* | Internet | Taux de recommandation : 10.0/10 > > **Avantages**: Re:amaze had two key features that we needed: customer support case management across multiple channels (email, on-site chat) and a knowledge base. These two features were non-negotiable as they work in combination to solve customer pain points. We interact with customers directly via the chat/email channels and over time, we identify patterns and develop KB articles that handle a greater and greater percentage of cases so that users can get their problems solved on their own. Re:amaze seems like it's constantly getting new features without raising the modest prices. Our small team has just two seats and most small companies can probably get by with just a single seat. The mobile app is also useful if you want to handle some support cases on-the-go. > > **Inconvénients**: The only thing I don't love about Re:amaze is the knowledge base system. The editor needs some love\! It does all the main things you need it to do: create categories, manage workflows (draft an article, make it unlisted, publish it) and it even has a few nifty features like letting you embed JS code or even forms created from the form builder feature. But the editor itself just feels like it's a few generation older than it should be. Switching between the editor and the code and the preview is clunky. A live preview pane or just better handling for styling/inline code would be much appreciated. Also, there's no built in code syntax highlighter which is essential for technical products where your customers are developers who need sample code as part of the knowledge base articles. I do expect that Re:amaze will improve this in the near future, though, so I still feel very confident recommending this product (especially over Zendesk and the old guard of support software solutions). > > Re:amaze allows me to do a lot with minimal time and money investment. I can create form letters with merge fields for a user's name, auto-responders, monitor our social media. It's a real Swiss Army Knife of customer engagement. The fact that they update the product so frequently and add new features makes me feel like I've chosen the right product for our company. ----- ### "Not quite there, but REALLY close to being a great support tool" — 3.0/5 > **Matt** | *28 août 2019* | Marketing et publicité | Taux de recommandation : 5.0/10 > > **Avantages**: I loved how easy it was to setup and how the knowledge base integrated into the chat widget. everything from the customer end looks and feels great. > > **Inconvénients**: The backed interface for the live chat is awful. Ultimately we decided to leave because the chat function wasn't meeting our needs. > > Overall, the onboarding and setup experience was excellent but the live chat was enough of a turn off that we had to bounce. We might be back though if they clean it up\! ----- ### "Great product\!" — 5.0/5 > **Christopher** | *19 décembre 2019* | Articles de sport | Taux de recommandation : 10.0/10 > > **Avantages**: Handling multi channel communication (including social channels) means only one place to log in to see all customer communications. Pulling in info from our Shopify store is a huge plus - you already have background on the customer yo are talking with. Love that I can see who else is actively in a message to a customer so we are not double dipping and wasting time. Plus so much more... > > **Inconvénients**: The only con is that I wish it was a bit more sales focused. I know that Reamaze is going there, but while I like the embedded shoutbox, its not always the prettiest for sales. If the shoutbox could work in tandem with some pop-ups that can be creatively designed, I think it would be a great sales piece as well. > > I researched platforms and brought Reamaze on my last job. It was great to work with and extremely efficient at handling multi-channel communications. I liked the product so much, that when I moved into my current position, I immediately suggested bringing Reamaze on board. Prior to Reamaze, they were managing all e-mail channels separately as well as another system for live chat and customer management. Reamaze is a great platform for manging customer communication and live chat - the best hands down\! ----- ### "Powerful All-in-One business software" — 5.0/5 > **George** | *18 décembre 2019* | Électronique grand public | Taux de recommandation : 8.0/10 > > **Avantages**: Multiple inboxes allows for 1 email client to be used for our whole business. It is business oriented in that it provide reports and statistics . Integrated live chat features can allow you to easily operate live chat support for your business. > > **Inconvénients**: Larger reports take a while to download but its reasonable considering the amount of data in the reports. > > Wonderful all in one client software that we have been using for our company for 2+ years. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/132952/reamaze?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/132952/reamaze) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées