Description de Freshservice
Grâce à Freshservice, gardez à jour l'inventaire de vos ressources informatiques et non informatiques, tels que les contrats, le matériel ou les logiciels, et suivez les données détaillées sur vos ressources tout au long de leur cycle de vie. L'outil offre une expérience utilisateur motivante en plus de solides fonctionnalités de gestion des cas d'assistance et des ressources telles que la découverte automatique de nouvelles ressources, une bonne gestion de la configuration et une analyse améliorée des impacts.
Qui utilise Freshservice?
Freshservice compte parmi ses clients des fournisseurs de services d'infogérance (MSP), des organismes financiers, des établissements d'enseignement et plusieurs organismes gouvernementaux.
Où peut se déployer Freshservice?
Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile)
À propos du vendeur
- Freshworks
- Situé à San Mateo, É.-U.
- Fondé en 2011
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage
Freshservice - Prix
À partir de :
- Oui, essai gratuit disponible
- Non, pas de version gratuite
Freshservice n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Freshservice est disponible à partir de 19,00 $ US/mois.
Tarification et forfaits obtenez un essai gratuitÀ propos du vendeur
- Freshworks
- Situé à San Mateo, É.-U.
- Fondé en 2011
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage
Freshservice en vidéos et en images











Fonctionnalités - Freshservice
Avis sur Freshservice

Amar Y.
Best product for ITSM
Commentaires : Great experience
Avantages :
Easy to use for complaints, issues track, asset management, inventory purposes
Inconvénients :
Nothing to dislike for this product from my end
Tom L.
Freshservice Review
Commentaires : I've really enjoyed having Frehservice in our organization. It has made my job as a manager much easier in that I can easily review team performance, post announcements for the organization, and identify trends in issues or requests.
Avantages :
Freshservice has been a game-changer for our organization. The service catalog and user-friendly interface has allowed our employees to improve their productivity over the past 2+ years we have had the system implemented. The customizable forms and workflow has allowed our IT department to streamline processes and improve efficiency.
Inconvénients :
I wish the reporting capabilities were more customizable. There have been a few situations where I reached out to Frehservice for support on reports I needed but found the reports were not possible. The freshservice support team told me my reporting needs would be added to the list of potential "future enhancements'.
Alternatives envisagées : ServiceNow Customer Service Management, ManageEngine ServiceDesk Plus et Zendesk
Pourquoi choisir Freshservice : Our previous product did not have a customizable system and did not provide our employees with a way to track their tickets once created. It also lacked any type of reporting capabilities.
Logiciel antérieur : Cerb
Pourquoi passer à Freshservice : Cost and ease of customization
Utilisateur vérifié
La calidad es excelente
Commentaires : Nuestro producto anterior no contaba con un sistema personalizable y no proporcionaba a nuestros empleados una forma de seguir sus tickets una vez creados. También carecía de cualquier tipo de capacidad de elaboración de informes.
Avantages :
Me ha gustado mucho tener Frehservice en nuestra organización. Ha facilitado mucho mi trabajo como gerente, ya que puedo revisar fácilmente el rendimiento del equipo, publicar anuncios para la organización e identificar las tendencias de los problemas o las solicitudes.
Inconvénients :
Desearía que las capacidades de informe fueran más personalizables. Ha habido algunas situaciones en las que me he puesto en contacto con Frehservice para pedir ayuda sobre los informes que necesitaba, pero me he encontrado con que los informes no eran posibles. El equipo de soporte de freshservice me dijo que mis necesidades de informes se añadirían a la lista de posibles "mejoras futuras".
Utilisateur vérifié
No bang for the buck, an overpriced form submission tool that disappoints in reporting and integration
Avantages :
Friendly user interface. Copy screenshots directly into the form (although there's a bug for the last 3 months that screenshots are displayed double in edit mode.) Plenty of fields to configure for more complex workflows.
Inconvénients :
Default categories and labels with awkward naming (synonymous use of "Tickets" and "Incidents" for "Issues", "Change" for "Change Request", "Problem" for "Bugs") No possibility to convert issues to change requests. Agent needs to recreate the entire case in the back resulting in significant adminstrative overhead. Reporting is practically inexistent. REST API not covering many functions and object attributes. (You cannot substitute reporting externally.) HTML editor limited and bugged. (CSS code in support articles not supported, Bootstrap not supported, code gets changed or reformatted upon saving articles) No access to the file and image repository. Frankly, with every new cosmetic change and "functionality no can do" message from the Team, I am growing more and more wary of this application. At this point, I am thinking of it as an overpriced form tool with practically no reporting, a gimped Knowledge Management base, and an asset list functionality that quickly drains your wallet. I am spending significant time rewriting issues as change requests in order to subsequently manually attach them to the original issue ticket and explain to the user why I would want to close his ticket after all. Writing knowledge articles is best done in a separate HTML editor. The Text Editor lacks basic functionality, removes formatting and images in unpredictable ways with undoing, and stores images and files in a central repository you have no access to. You might as well do that with a forms tool readily available on the internet.
Mel W.
Implementation and Management
Commentaires : I had used FreshService in the past at different places of employment and had enjoyed it. This was the first time I was tasked with picking a ticketing system for a company. The fact that you get a trial based on the level you want to pay for, can basically have it customized during the trial to see if it's the right fit, extremely helpful and responsive customer service, and its easy to use for all levels of tech comfortability were the big reasons we chose FreshService. Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Avantages :
There are several reasons I pushed to choose FreshService over other products. The value of the features I was getting with the ease of set up. Within the trial period, I had most of the set up done before I presented to my department head. The ease of switching from the previous (and archaic) system to FS for our end users was, overall, seamless. The ability to customize the product with minimal knowledge makes it easy to manage and make changes. After reviewing a dozen other ticketing systems, FreshService provided the ease of implementation and change that we were looking for.
Inconvénients :
I love Freddy and want to use it however it's limited features over the traditional portal are frustrating. I understand it's a new feature and it's in a state of constant improvement but I wanted to launch with it and was unable to because key features that we needed specifically for our company would not show up. The reports aren't quite what I thought they would be either and I will probably have to do some work with powershell to get the information I really need.
Alternatives envisagées : HappyFox Help Desk, Jitbit Helpdesk, Zoho Desk, JIRA Service Management, ServiceNow, Kayako et Zendesk
Pourquoi choisir Freshservice : The system we had was a basic portal for entering the request and then it would email it out to everyone. There was no way to properly manage, track, or pull reports on the work being done and tickets were falling through the cracks. It was making everyone's job harder than it needed to be.
Pourquoi passer à Freshservice : This list is only a partial list of all the systems I looked at but I had issues with identifying what features each level had, lack of trials, unresponsive or slow customer service were some of the few issues I ran into.