--- description: Conversational Cloud : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Conversational Cloud - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes IA](/directory/31596/conversational-ai-platform/software) > [Conversational Cloud](/software/133021/conversational-cloud) # Conversational Cloud Canonical: https://fr.capterra.ca/software/133021/conversational-cloud Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/133021/conversational-cloud?page=2) > LivePerson est un leader du secteur des solutions de messagerie instantanée et de chat qui augmente les ventes et améliore le service client. > > Conclusion : 41 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Conversational Cloud? Des entreprises de toutes tailles qui cherchent à transformer leur façon de communiquer avec leurs consommateurs pour augmenter leurs ventes et améliorer le service à la clientèle. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 41 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: LivePerson - **Pays**: New York, É.-U. - **Entreprise fondée en**: 1996 ## Contexte commercial - **À partir de**: 1,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Brésil, Canada, Espagne, France, Irlande, Italie, Japon, Mexique, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, Singapour, Turquie, Émirats arabes unis, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Analyse de texte - Analyse visuelle - Autoresponders - Clavardage et messagerie - Clavardage proactif - Collecte de données multicanal - Communication multicanal - Développement sans code - Enquêtes et feedback - Formulaire hors ligne - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion de la communication - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des courriels - Gestion des enquêtes et sondages - Gestion des tickets de support - Géociblage - Historique des clients - Intelligence artificielle et apprentissage automatique - Intégration des médias sociaux - Logiciels de chatbots - Messagerie client en temps réel - Messagerie instantanée - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports personnalisables - Relevé et historique des chats - Robot pré-configuré - Segmentation de la clientèle - Stratégie de marque personnalisable - Suivi des interactions - Support client - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Traitement automatique du langage naturel - Transferts/Routage ## Intégrations (9 au total) - Instagram - Meta for Business - NetSuite - Salesforce Sales Cloud - SugarCRM - Twilio - Twitter/X - WhatsApp - Zendesk Suite ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software) ## Catégories connexes - [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Logiciels similaires 1. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24103 reviews) 2. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3426 reviews) 3. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1723 reviews) 4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1781 reviews) 5. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Avis ### "My experience with Liveengage has been perfect." — 5.0/5 > **Temitope** | *9 août 2018* | Design | Taux de recommandation : 10.0/10 > > **Avantages**: Liveengage is very intuitive and thus very easy to use. All of my helpdesk colleagues have no complaints making use of this helpdesk solution ,same for new agent recruits whom we recently introduced to use this. I am able to monitor the number of web visitors on our website in real time ,and know their geographical location(this has helped the marketing department).I am able to know what part of the website a website visitor I am chatting with is at ,thus making it easy to better address their challenge. Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team. > > **Inconvénients**: Liveengage has been our trustworthy helpdesk solution for the last two year period. There is absolutely no complaint from my end. > > Liveengage has provided us with an effective medium to communicate with our clients. Thus we have greatly cut down on financial resource we spend maintaining telephone support, since most of our clients are very much comfortable contacting us via Liveenagege on our website. ----- ### "LivePerson - Living up Person's expectations" — 5.0/5 > **Leo** | *13 août 2024* | Télécommunications | Taux de recommandation : 2.0/10 > > **Avantages**: Very clean interface, meaning is user friendly. We got used to it easily. > > **Inconvénients**: Sometimes the app refreshes all of a sudden, meaning you lost the conversation with customers. > > Overall it is a great communication tool, it helps us a lot giving supports to our customers. We can see a lot of information that help us in that journey - and the fact that is not a hard program to use makes everything 100% better. As I said, it is not perfect and it needs some improvements, but it is simply awesome. ----- ### "Gets the job done, Room for improvement" — 3.0/5 > **Grace** | *20 août 2025* | Équipement et fournitures de bureau | Taux de recommandation : 6.0/10 > > **Avantages**: I like that live person is easy to communicate with clients. I also like that it works well with sales force to allow my conversations to automatically be stored. (although this feature only works 50% of the time, I have to manually save my conversations the other times) > > **Inconvénients**: I really don't like that Live person requires me to change password at seemingly randomly times. I almost always have to get my IT team involved because i get caught in a loop of "you must change your password, you entered an invalid password" you can not use a password which has previously been used" > > Overall, Live person gets the job done, but there is lots of room for improvement. I am grateful for the opportunities live person offers, but I wish they were easier to complete. ----- ### "A better way to connect with web visitors." — 4.0/5 > **Basiirat** | *25 août 2018* | Divertissement | Taux de recommandation : 9.0/10 > > **Avantages**: LiveEngage is very user friendly and this is the first quality I look out for in any software solution. It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website. I like the real time monitoring feature which so makes it easy to know where every web visitor is at,on every given time.The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times. > > **Inconvénients**: It takes a while and some in-house training for new users to effectively maximize the benefits of LiveEngage. However ,this tedious learning curve has an huge return on investment for every organization using LiveEngage. > > LiveEngage serves as a connection between my organization and our customers. To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc ----- ### "Great software but could use some upgrades" — 4.0/5 > **Utilisateur vérifié** | *19 mars 2019* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: The ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments. This helps easily track metrics such as average interaction times, wait times, and any abandoned interactions. This software also makes addressing customer concerns quick and easy in real time. Customer account details display when the interaction is taken. > > **Inconvénients**: The cons I saw with this software is the inability to prioritize chats or allow chats to be taken based on 'cherry-picking'. When you have paid support modals, the ability to be able to pull those interactions right away would be beneficial. You can only take interactions in the order that they are received in the queue. Support issues take a while to resolve. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/133021/conversational-cloud?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/133021/conversational-cloud) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées