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Conversational Cloud

Conversational Cloud

Description de Conversational Cloud

LivePerson est un des leaders du secteur des solutions de messagerie instantanée et de chat qui augmente les ventes et améliore le service client pour les entreprises de toutes tailles. La plateforme conversationnelle de LivePerson est intégrée aux canaux les plus populaires au monde, notamment la messagerie web et intégrée, les SMS, l'e-mail, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line, etc. La plateforme conversationnelle de LivePerson est conçue pour gérer des millions de messages à grande échelle et est approuvée et utilisée par de nombreuses entreprises du Fortune 500.

Qui utilise Conversational Cloud?

Des entreprises de toutes tailles qui cherchent à transformer leur façon de communiquer avec leurs consommateurs pour augmenter leurs ventes et améliorer le service à la clientèle.

Conversational Cloud Logiciel - 1
Conversational Cloud Logiciel - 2
Conversational Cloud Logiciel - 3
Conversational Cloud Logiciel - 4

Conversational Cloud ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Conversational Cloud

Conversational Cloud

4,4 (40)
1,00 $ US
mois
Version gratuite
Version d'essai gratuite
64
9
4,3 (40)
4,2 (40)
4,3 (40)
VS
À partir de
Types de licence
Fonctionnalités
Intégrations
Simplicité d’utilisation
Rapport qualité-prix
Service client
20,00 €
mois
Version gratuite
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159
80
4,4 (2 198)
4,5 (2 198)
4,3 (2 198)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Conversational Cloud

Note moyenne

Note globale
4,4
Simplicité d’utilisation
4,3
Service client
4,3
Fonctionnalités
4,3
Rapport qualité-prix
4,2

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
63%
4
25%
3
5%
2
3%
1
5%
Temitope
Temitope
Helpdesk Analyst (Nigéria)
Utilisateur LinkedIn vérifié
Design, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

My experience with Liveengage has been perfect.

5,0 il y a 7 ans

Commentaires : Liveengage has provided us with an effective medium to communicate with our clients. Thus we have greatly cut down on financial resource we spend maintaining telephone support, since most of our clients are very much comfortable contacting us via Liveenagege on our website.

Avantages :

Liveengage is very intuitive and thus very easy to use. All of my helpdesk colleagues have no complaints making use of this helpdesk solution ,same for new agent recruits whom we recently introduced to use this. I am able to monitor the number of web visitors on our website in real time ,and know their geographical location(this has helped the marketing department).I am able to know what part of the website a website visitor I am chatting with is at ,thus making it easy to better address their challenge. Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team.

Inconvénients :

Liveengage has been our trustworthy helpdesk solution for the last two year period. There is absolutely no complaint from my end.

Leo
Quality Analyst (Brésil)
Télécommunications, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

LivePerson - Living up Person's expectations

5,0 il y a 7 mois

Commentaires : Overall it is a great communication tool, it helps us a lot giving supports to our customers. We can see a lot of information that help us in that journey - and the fact that is not a hard program to use makes everything 100% better. As I said, it is not perfect and it needs some improvements, but it is simply awesome.

Avantages :

Very clean interface, meaning is user friendly. We got used to it easily.

Inconvénients :

Sometimes the app refreshes all of a sudden, meaning you lost the conversation with customers.

Conner
Business Analyst (É.-U.)
Bijoux et produits de luxe, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Horrific customer service and stability

1,0 il y a 5 ans

Commentaires : Overall live engage is the worst live chat platform I have worked with. The chat feature often just kicks customers out of their chat which is a terrible experience. I have brought this up multiple times and have had no luck with help. Our account manager is oblivious and only contacts us when trying to sell us something. In general customer service is atrocious. We just had a system outage last 5 hours with no word from our account manager or a customer support representative. We will be finding another service provider as soon as possible.

Avantages :

Ease of use. Reporting package. Dashboard.

Inconvénients :

Customer service. Service outages. Glitches.

Réponse de l'équipe de LivePerson

il y a 5 ans

We're very sorry to hear you are having such a difficult time with our platform. We strive to maintain a superior uptime, but there are times we are unable to deliver :( Curious to know more about your glitches and how our customer service has been lacking for you. We want to make sure we address this for you immediately having customers get kicked off of chats is unacceptable and should never happen. If you're on our messaging platform, customers' conversations are asynchronous, and the chat history does not get deleted, so this should help. We hope you can reach out to us about these issues so we can resolve them for you ASAP!

Basiirat
Basiirat
Customer Support Analyst (Nigéria)
Utilisateur LinkedIn vérifié
Divertissement, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A better way to connect with web visitors.

4,0 il y a 7 ans

Commentaires : LiveEngage serves as a connection between my organization and our customers. To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc

Avantages :

LiveEngage is very user friendly and this is the first quality I look out for in any software solution. It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website. I like the real time monitoring feature which so makes it easy to know where every web visitor is at,on every given time.The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Inconvénients :

It takes a while and some in-house training for new users to effectively maximize the benefits of LiveEngage. However ,this tedious learning curve has an huge return on investment for every organization using LiveEngage.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great software but could use some upgrades

4,0 il y a 6 ans

Avantages :

The ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments. This helps easily track metrics such as average interaction times, wait times, and any abandoned interactions. This software also makes addressing customer concerns quick and easy in real time. Customer account details display when the interaction is taken.

Inconvénients :

The cons I saw with this software is the inability to prioritize chats or allow chats to be taken based on 'cherry-picking'. When you have paid support modals, the ability to be able to pull those interactions right away would be beneficial. You can only take interactions in the order that they are received in the queue. Support issues take a while to resolve.

Réponse de l'équipe de LivePerson

il y a 6 ans

Thank you for your review! In regard to the con you specified, you should work with your account manager to set that up! We DO in fact offer a configuration where certain departments, agent groups, or specific agent can get priority in receiving messages. You can also set up messages that come into specific departments (ie. message coming into support department vs sales department) to be prioritized over others so that higher-urgency messages can be responded to before lower-priority messages! Please do reach out to your account manager to implement this :) Thank you for taking the time to leave us a review!