--- description: Act! : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Act! - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/2/customer-relationship-management/software) > [Act\!](/software/133171/act) # Act\! Canonical: https://fr.capterra.ca/software/133171/act Page : 1/38\ Suivant: [Page suivante](https://fr.capterra.ca/software/133171/act?page=2) > Act\! Premium améliore votre communication, augmente vos ventes et fidélise vos clients sur le long terme. > > Conclusion : 930 utilisateurs lui ont donné la note de **3.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Act\!? Act\! est idéal pour les petites entreprises qui souhaitent satisfaire et fidéliser leurs clients, favoriser les avis positifs et attirer régulièrement de nouveaux contacts. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.9/5** | 930 Avis | | Simplicité | 3.9/5 | D'après l'ensemble des avis | | Support client | 3.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Act\! - **Pays**: Scottsdale, É.-U. - **Entreprise fondée en**: 1987 ## Contexte commercial - **À partir de**: 30,00 € - **Type de licence**: (Version d’essai gratuite) - **Prix**: Act\! Premium Desktop ou Cloud 30 € utilisateur/mois facturation annuelle - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, français, néerlandais - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Belgique, France, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, Suisse, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Analyse des campagnes - Automatisation du marketing - Base de données de clients - Base de données de contacts - Campagnes de drip marketing - Communication multicanal - Contacts partagés - Devis - Fonctions pour secteur de l'assurance - Gestion des activités commerciales - Gestion des assurances - Gestion des calendriers - Gestion des campagnes - Gestion des contacts - Gestion des courriels - Gestion des flux de travail - Gestion des leads - Gestion des modèles - Gestion des pipelines - Gestion des tâches - Gestion du pipeline de ventes - Importation et exportation de données - Intégration des médias sociaux - Logiciels CRM (gestion de la relation client) - Marketing multicanal - Marketing par courriel - Marketing social - Mesure des performances - Notes et commentaires - Outils de collaboration - Pages de renvoi et formulaires web - Planification des rendez-vous - Prévision des ventes - Qualification de leads - ROI Tracking - Rapports et analyses - Rapports et statistiques - Rapports personnalisables - Recherche/Filtre - Segmentation - Stockage de documents - Suivi des interactions - Suivi des visiteurs de sites web - Système de calendrier et de rappel - Sécurité des données - Tableau de bord d'activités - Third-Party Integrations - Traitement des lots ... et 4 fonctionnalités supplémentaires ## Intégrations (24 au total) - BigCommerce - Dropbox - Ecwid - Eventbrite - FreshBooks - Freshdesk - Google Contacts - Google Workspace - Instagram - LinkedIn for Business - Meta for Business - Microsoft 365 - Microsoft Outlook - QuickBooks Online - Shopify ... et 9 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de marketing automation](https://fr.capterra.ca/directory/6/marketing-automation/software) - [Logiciels de forces de vente](https://fr.capterra.ca/directory/12/sales-force-automation/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de gestion de contacts](https://fr.capterra.ca/directory/30016/contact-management/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18804 reviews) 2. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4481 reviews) 3. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6993 reviews) 4. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 5. [Dynamics 365](https://fr.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5846 reviews) ## Avis ### "Evitez Act \!" — 1.0/5 > **Cyril** | *17 janvier 2026* | Semi-conducteurs | Taux de recommandation : 0.0/10 > > **Avantages**: Ce fut un bon logiciel jusqu'à sa version 2000 Nous l'utilisons depuis 1998 Nous sommes coincé pour en changer > > **Inconvénients**: L'assistance est mauvaise - On nous a vendu une version de ACT§ par abonnement annuel sous prétexte que: nous bénéficierions d'une assistance et que nous aurions un accès à ACT sur téléphone portable. L'assistance consiste à essayer de nous faire signer un autre contrat avec des prestataires dont nous savons qu'ils ne sont pas bons L'application téléphone portable a été supprimée tout simplement La numérotation téléphonique n'a jamais marché > > ACt n'est pas un logiciel pour PME - Derrière des qualités se cache une démarche mercantile lourde et inefficace L'assistan ce est le cadet e leurs soucis : leur but est de caser des contrats auprès d'un réseau de prestataires ----- ### "Great product to ACT\! on getting" — 5.0/5 > **Eric** | *20 mai 2025* | Gestion d'organisme à but non lucratif | Taux de recommandation : 8.0/10 > > **Avantages**: The product easily integrates with Outlook and most users find it easy to use. It always to split between groups and companies and leave notes/interactions with each person that has emailed a company. This keeps track of leads and last communications. > > **Inconvénients**: old looking user interface but that has recently changed. Customization takes a bit of time and not as simple but they do provide training. > > Great support and customer satisfaction when it comes to their team and working with you and your environment ----- ### "Act is like a diesel engine, will never let you down." — 5.0/5 > **Gerry** | *4 novembre 2024* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: Very easy to customize, with lots of add-ons and a decent price. > > **Inconvénients**: they are not too quick to respond to the other companies developments > > I did used it for years and plan to stick with it ----- ### "VP Construction and was a VP in Fire Protection" — 5.0/5 > **Harry** | *28 avril 2026* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: I have it for many many years\! Its an awesome setup that helps work\! I have done it over 25 years . I need it to work successfully and it is\! The letters written was though ACT. That's a way to keep track of customer's. I have over 4000 costumer's that I always look at\! > > **Inconvénients**: NOTHING\! I like ACT a lot\! ----- ### "30 Years of Excellence: A CRM Relationship That Has Delivered Unmatched Value, Service, and Reliability" — 5.0/5 > **Dan** | *1 mai 2026* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: For nearly 30 years, ACT\! has been one of the most valuable business relationships I’ve had—including compared to my banking partners. Very few companies today deliver this level of long-term value, service, and reliability. What stands out most is their exceptional customer support and continuous software improvement. In an era where many major companies charge significantly more for limited online-only service, ACT\! provides direct, high-level technical support from experienced senior technicians and engineers who genuinely stay with you until problems are fully resolved. Whether it’s recovering critical data or troubleshooting complex system issues, their team consistently delivers. ACT\! has remained an essential part of my business infrastructure because they combine affordability, powerful CRM functionality, and unmatched support better than virtually anyone else in the industry. > > **Inconvénients**: If I had to identify one drawback, it would be that the software can occasionally be a bit finicky—particularly with things like Outlook integration needing to be reset or reconfigured from time to time. That said, this is rarely a serious issue because ACT\!’s support team can typically remote in and resolve it within minutes. My only real criticism would be the occasional communication challenges that can come with offshore support teams. In a global business environment, that’s simply part of modern customer service, and it’s a small tradeoff considering the outstanding level of technical support ACT\! provides at its price point. Ultimately, any minor frustrations are heavily outweighed by the company’s value, responsiveness, and commitment to keeping clients operational. > > My overall experience with ACT\! has been nothing short of exceptional. As of 2026, this represents a 29-year business relationship—one of the longest and most important professional relationships I have, including compared to many major service providers and financial institutions. I began using ACT\! when my business was in its earlier stages, paying roughly $99, and over the decades I’ve watched both my company and ACT\! evolve together. Today, even at a significantly higher investment, it remains worth every penny. Few companies can honestly claim to have delivered this level of consistent value, adaptability, and service over nearly three decades. What has kept me loyal is simple: unmatched customer support, dependable software, and continuous improvement. Their technical teams have repeatedly demonstrated an extraordinary willingness to solve problems completely—whether it involves troubleshooting, Outlook integration issues, or even recovering critical data. Their willingness to stay engaged until the issue is resolved provides a level of confidence that is increasingly rare in today’s software world. Like any long-term software platform, there are occasional technical hiccups, and at times communication with offshore support can require a little additional patience. However, these are minor considerations when weighed against the incredible affordability, depth of functionality, and level of service ACT\! consistently delivers. ACT\! is far more than just a CRM to my business—it has been a foundational operational tool for nearly 30 years. Their combination of value, reliability, and customer commitment is extraordinarily difficult to find, and I fully expect to remain a client for as long as I am in business. ----- Page : 1/38\ Suivant: [Page suivante](https://fr.capterra.ca/software/133171/act?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/133171/act) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées