--- description: InvGate Service Management : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: InvGate Service Management - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des plaintes](/directory/30674/complaint-management/software) > [InvGate Service Management](/software/133392/service-desk) # InvGate Service Management Canonical: https://fr.capterra.ca/software/133392/service-desk Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/133392/service-desk?page=2) > Software intuitivo 100% web para mesa de ayuda. Fomenta la colaboración y la gestión inteligente de solicitudes con automatización. > > Conclusion : 108 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise InvGate Service Management? Destiné aux moyennes à grandes entreprises. Les grandes entreprises privées de tous les secteurs, organisations gouvernementales, ONG et établissements scolaires comptent tous sur le centre de service d'InvGate pour répondre à leurs besoins en ITSM. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 108 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: InvGate - **Pays**: San Francisco, É.-U. - **Fondé**: 2004 ## Contexte commercial - **À partir de**: 17,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, portugais - **Pays disponibles**: Afrique du Sud, Allemagne, Argentine, Australie, Bolivie, Brésil, Canada, Chili, Chine, Colombie, Costa Rica, Espagne, Guatemala, Honduras, Inde, Japon, Mexique, Nicaragua, Panama, Paraguay et 9 de plus ## Fonctionnalités - Accès et contrôle à distance - Alertes/Notifications - Alerts/Escalation - Analytique - Catalogue de services - Communication multicanal - Définition des priorités - Enquêtes et feedback - Gestion de la base de connaissances - Gestion de la configuration - Gestion des accords de service - Gestion des billets - Gestion des centres d'appel - Gestion des changements - Gestion des commentaires - Gestion des connaissances - Gestion des contrats/licences - Gestion des flux de travail - Gestion des incidents - Gestion des problèmes - Gestion des ressources informatiques - Gestion des tickets de support - Gestion des tâches - Gestion des versions - Logiciels de CMDB (Configuration Management Database) - Macros et réponses types - Modèles personnalisables - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Rapports informatiques - Real-Time Notifications - Routage automatisé - Stratégie de marque personnalisable - Suivi des interactions - Suivi des problèmes - Suivi des ressources - Suivi des ressources informatiques - Support client - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (28 au total) - Asana - Azure DevOps - BambooHR - Confluence - Deel - Expensify - Factorial - FileWave - Five9 - Gmail - Google Calendar - Greenhouse - Invgate Asset Management - Jira - Lansweeper ... et 13 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion des plaintes](https://fr.capterra.ca/directory/30674/complaint-management/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Solutions de gestion des services informatiques](https://fr.capterra.ca/directory/30672/it-service/software) - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) - [Logiciels de gestion des plaintes](https://fr.capterra.ca/directory/30674/complaint-management/software) - [Logiciels de prise en main à distance](https://fr.capterra.ca/directory/30928/remote-support/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Avis ### "Help Desk" — 4.0/5 > **Carlos José** | *21 juillet 2022* | Import/Export | Taux de recommandation : 10.0/10 > > **Avantages**: Easy use for the user. Status of the tickets and who owns them works well. Approvals and confirmations work very well. The Report sistem of the tickets is very strong. The solution's time system provide many information The way to comunicate with user and managers makes a good comunication systema and the record helps to avoid misunderstandings. > > **Inconvénients**: There are some status that we dont understand The configuration of the help desk and all the managment of tickets can be better Export information of tickets is very dificult The time reports arent the best, we have all in minutes, not hours. So the SLA reports can be better The dashboards are slow to configure, for example backlog tickets can´t be use with filters. > > In general is the best Help Desk i ever see. We could give more potencial, but is only a matter of time. ----- ### "Irresistable Service Management Platform" — 5.0/5 > **Jessica** | *17 novembre 2024* | Design graphique | Taux de recommandation : 9.0/10 > > **Avantages**: InvGate Service Management delivers an effortless and credible services to clients and companies. > > **Inconvénients**: InvGate Service Management lacks proper AI integration > > InvGate Service Management is the valuable service solution ----- ### "InvGate Service Desk helps me manage all my IT support requests in one place, making my job much easier\!" — 3.0/5 > **Adrian** | *16 septembre 2024* | Biens de consommation | Taux de recommandation : 9.0/10 > > **Avantages**: The software is user-friendly and has powerful ticketing and reporting features. It has definitely streamlined our IT support process. > > **Inconvénients**: The interface could be a bit more customizable, and I wish there were more integrations with third-party tools. ----- ### "Service Desk has made our support manageable" — 5.0/5 > **Utilisateur vérifié** | *23 octobre 2019* | Entreposage | Taux de recommandation : 8.0/10 > > **Avantages**: -Very good end-user experience -Never miss a request -Integration with JIRA -Application integration (widgets) > > **Inconvénients**: -Setup is tedious -Getting the correct permissions for all agents/users is a frustrating experience -Somewhat confined to canned reports with little customization > > Despite it not being perfect, Service Desk has changed our support queue from being unmanageable to having everything tracked in one place, with time stamps and a request is never missed. Setup could be easier, but once complete, I would highly recommend this to a company looking to streamline their end-user support. ----- ### "Stunningly beautiful yet powerful\!" — 4.0/5 > **Windy** | *24 juin 2020* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: - Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb. - Query builder is the one I like most, consistency across the system, you learn once and you can use similar familiar query. - Gamification is fun\! > > **Inconvénients**: Built-in integrations to other platform or service is somewhat rather limited. But workaround for webcall and inbound API is welcome. > > We wanted a Service Desk solution that is easy to use and yet can accomodate complex workflow, InvGate Service Desk can answer all of these. I have used ServiceNow \& Heat, those products are very verbose in terms of wording. InvGate SD is concise less word but more to usable actions. I would recommend this highly to other people looking for ITSM solution. ----- Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/133392/service-desk?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/133392/service-desk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées