--- description: Purplepass : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Purplepass - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des invitations](/directory/30950/event-check-in/software) > [Purplepass](/software/133885/purplepass-ticketing) # Purplepass Canonical: https://fr.capterra.ca/software/133885/purplepass-ticketing Page : 1/13\ Suivant: [Page suivante](https://fr.capterra.ca/software/133885/purplepass-ticketing?page=2) > Une plateforme de billetterie complète sur le cloud pour la prévente en ligne, le marketing, les réseaux sociaux, les ventes le jour de l'événement et la gestion des admissions. > > Conclusion : 304 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Purplepass? Les organisateurs d'événements, de promoteurs, de sites événementiels et d'entreprises de production. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 304 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Purplepass - **Pays**: San Diego, É.-U. - **Entreprise fondée en**: 1998 ## Contexte commercial - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, français, russe, ukrainien - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accréditation des invités - Accès mobile - Alertes/Notifications - Automatisation du marketing - Barcode/Ticket Scanning - Billetterie des événements - Calendrier des événements - Codes QR - Confirmations/Reminders - Enquêtes et feedback - Gestion de la communication - Gestion de site web - Gestion des bénévoles - Gestion des données client - Gestion des formulaires - Gestion des frais - Gestion des inscriptions - Gestion des listes d'invités - Gestion des participants - Gestion des promotions - Gestion des réservations - Gestion des événements - Inscription des visiteurs - Inscription en ligne - Intégration des médias sociaux - Marketing par courriel - Paiements en ligne - Planification des événements - Portail libre-service - Promotion sociale - Rapports et analyses - Rapports et statistiques - Sièges réservés - Stratégie de marque personnalisable - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (17 au total) - Auth0 - Azure Active Directory External Identities - CardPointe - Constant Contact - Embeddable - HubSpot CRM - Meta for Business - Okta - Robly - Single Sign-On - SurveyMonkey - TouchNet Payment Systems - Twilio - WordPress - Zapier ... et 2 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion des invitations](https://fr.capterra.ca/directory/30950/event-check-in/software) ## Catégories connexes - [Systèmes de billeterie](https://fr.capterra.ca/directory/30039/ticketing/software) - [Logiciels d'organisation pour festival](https://fr.capterra.ca/directory/30908/festival-management/software) - [Logiciels de gestion des invitations](https://fr.capterra.ca/directory/30950/event-check-in/software) - [Logiciels de gestion d'événements et de réservation](https://fr.capterra.ca/directory/31009/event-booking/software) - [Logiciels de gestion élèves](https://fr.capterra.ca/directory/30799/admissions/software) ## Logiciels similaires 1. [Eventbrite](https://fr.capterra.ca/software/114949/eventbrite) — 4.6/5 (5830 reviews) 2. [Ticket Tailor](https://fr.capterra.ca/software/112510/ticket-tailor) — 4.9/5 (596 reviews) 3. [TicketSource](https://fr.capterra.ca/software/143073/ticketsource) — 4.8/5 (552 reviews) 4. [Fienta](https://fr.capterra.ca/software/171132/fienta) — 4.8/5 (200 reviews) 5. [Weezevent](https://fr.capterra.ca/software/162481/weezevent) — 4.7/5 (127 reviews) ## Avis ### "User Friendly, Great Customer Service, Terrific Platform" — 5.0/5 > **Keri Jeanne** | *7 novembre 2025* | Divertissement | Taux de recommandation : 10.0/10 > > **Avantages**: It is incredibly user friendly and their customer support is some of the best. You cant beat the pricing for the functionality and ease of use you get with the platform. Ticketing is so easy and the Box Office platform has made out check in process so much more efficient. > > **Inconvénients**: The only thing I wish they had was the ability to have more than one user per account. We have multiple people that access our platform and I wish we had the ability to have unique user names for each person instead with access limits of one blanket user that has all access. > > They made the transition seamless and simple. Our rep \[sensitive content hidden\] is so responsive and I never wait more than 24 hours for a resolution to an issue or help with something. I am very happy we made the switch to PurplePass. ----- ### "Best Customer Service and Value for the Money" — 5.0/5 > **Janice** | *25 août 2025* | Musique | Taux de recommandation : 10.0/10 > > **Avantages**: The thing I like most about using Purplepass is the terrific customer service. They are swift to respond no matter when I contact them. The fact that someone is available the day of a concert (like a Sunday afternoon matinee) to help makes all the difference. > > **Inconvénients**: Sometimes the steps to "do everything myself" with setting up a season of events can be confusing - but I think this has to do more with user error than a flaw in the system. Linking reserved seating and seating charts can be tricky, too. However, any inconvenience is always offset by helpful and responsive Purplepass staff. > > Purplepass has been an amazing value for the money, and as a smaller community non-profit orchestra we are fortunate to have found them. Because of Purplepass, we are able to offer our patrons reserved seating \& season tickets with easy PDF delivery by email. We have the choice whether to pay the ticketing fees ourselves or pass those on to the patron. It's easy to edit our events and add discount codes and graphics. Payouts happen quickly once events are over. All in all, we are extremely happy with the platform and the customer service, and we intend to stay. ----- ### "AWFUL EXPERIENCE THIS YEAR" — 1.0/5 > **Cristina** | *31 août 2024* | Divertissement | Taux de recommandation : 0.0/10 > > **Avantages**: I used Purplepass Ticketing for quite some time now, because of their "live ticket agents" which is basically just an answering service - but have recently had HORRIBLE EXPERIENCES in not being able to sell tickets because they can't even find my show and not being able to receive payment after the fact. > > **Inconvénients**: MY ticket buyers call my office stating that the Purplepass ticketing call center doesn't even know about my concerts at all. Their "call center" couldn't find it AT ALL. NO MATTER HOW THEY SEARCHED for it. -Purplepass redid their website and my event was not EVEN LISTED ON THEIR CALENDAR. They said it was a 'temporary' issue. Thank you very much. I needed to sell tickets. It is harder than ever and they seemed to care less about this issue and didn't provide any alternative solution. - I cannot, absolutely not (I have tried 25x at least) access my payment after my last concert. They use Deluxe Payment Exchange for echecks. I have been locked out of my account for more than 10 days and not even the representatives at Deluxe Payment Exchange can get into my account\! - Purplepass is not reachable by phone and has not provided an alternative way to get my payment. My event was AUGUST 17. It is now AUGUST 31 and I still have not received payment. I just received an email from Deluxe Payment that i now need to wait an additional 2 business days (It is SAT and Monday is a legal holiday) before I can even attempt to change my password again.) - Purplepass wanted me to do a Bank ACH form. I don't trust the company they are dealing with. If they can't even provide me with payment, provide a solution, log into my account even with me on the phone and are having major, ongoing issues with their website as stated by more than 2 of their live agents. - I used to use Brown Paper Tickets for years in the past and never had a problem with them. - Purple Pass does not even provide a way of downloading all ticket buyers information so we can upload their contact and snail mail addresses to market to them in the future. We have to cut and paste individually. It is so labor intensive. JUST AWFUL. > > Recently HORRIBLE EXPERIENCE. JUST AWFUL. ----- ### "Purplepass Pros & Cons for Box Office" — 4.0/5 > **Utilisateur vérifié** | *7 août 2025* | Musique | Taux de recommandation : 7.0/10 > > **Avantages**: Overall, the software features an pretty intuitive interface, ensuring an average learning curve for new users. The customer service team is acknowledged for assisting users in navigating these initial challenges. It's an good value for the money, offering features and Event Ticketing at a competitive price. The Customer Service is great at assisting and solving problems. > > **Inconvénients**: The the payout process could be a bit faster. My company has experienced problems with the quality of the hardware, like scanners working improperly or, cords, and charging issues, leading to disruptions during events. The backside could benefit from a more modern design and improved usability. > > The highlights of my experience are the customer support, value for money, Box Office operations, and flexibility. I think the hardware could be improved, payouts could be expidited faster, and the back end, or how you make an event could use a facelift. ----- ### "As simple/complex as you need, actual pro-active support, easy user experience" — 5.0/5 > **Christine** | *23 juillet 2025* | Arts de la scène | Taux de recommandation : 10.0/10 > > **Avantages**: We are a young community theater wanting to grow. PurplePass has the flexibility for simple or complex events that can be customized as much or little as we want. Plus we can pass the credit card fees on to the ticket buyers but not charge them a hefty "ticketing" fee. We can also add a "donate" button and collect non-profit gifts when they check out--along with some custom questions that help build our audience. > > **Inconvénients**: Set up is more complicated than just filling in Show Title, Ticket Price, and Dates. There is a lot of hand holding built in to the system and great response from support, but it will take time to get answers to all the questions from your organization and venue, and decide on the workflow. The more you want to customize, the more time you will need to allow to get it set up correctly. It gets easier each time. > > I am a former IT Analyst so I was able to plow through and set up ticketing with minimal support. The ticket sales were magical. The only issues we have had have been a few people who couldn't check out (no specifics so likely user error). We added them manually to a will call list and had them pay at the door. It's very easy to check on ticket sales, confirm purchases, and make refunds. I had barely looked at the POS before opening night when my box office person was late, I plopped my inexperienced 17-yr old daughter in front of it with a 2 minute training. Her only complaint after was that I didn't have a card scanner (we now have one). The data looked great and the POS reporting was also very simple and helpful for post-show analysis. If you have the option, start simply and grow in complexity as you learn the system. The staff is there to support and brainstorm with you, if you need it. ----- Page : 1/13\ Suivant: [Page suivante](https://fr.capterra.ca/software/133885/purplepass-ticketing?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/133885/purplepass-ticketing) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées