--- description: Cayzu : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cayzu - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [Cayzu](/software/134057/cayzu) # Cayzu Canonical: https://fr.capterra.ca/software/134057/cayzu Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/134057/cayzu?page=2) > Des start-up aux grandes entreprises, plus de 20 000 clients font confiance à la plateforme web de Cayzu pour leurs besoins de support client. > > Conclusion : 30 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Cayzu? Des start-up aux grandes entreprises, plus de 20 000 clients font confiance à Cayzu pour leurs besoins de support client. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **5.0/5** | 30 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 5.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Cayzu - **Pays**: Amherstburg, Canada - **Fondé**: 2013 ## Contexte commercial - **À partir de**: 4,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Alertes/Notifications - Alerts/Escalation - Analytique - Audit des problèmes - Base de données de clients - Communication multicanal - Contrôles/Permissions d'accès - Enquêtes et feedback - Gestion de la base de connaissances - Gestion des accords de service - Gestion des affectations - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des changements - Gestion des commentaires négatifs - Gestion des courriels - Gestion des flux de travail - Gestion des incidents - Gestion des listes d'attente - Gestion des problèmes - Gestion des ressources informatiques - Gestion des tickets de support - Gestion des tâches - Macros et réponses types - Messagerie instantanée - Modèles personnalisables - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Routage automatisé - Stratégie de marque personnalisable - Support client - Tableau de bord - Third-Party Integrations ## Intégrations (30 au total) - Capsule - Dropbox Business - Facebook Business Suite - FreshBooks - Google Analytics 360 - Harvest - Highrise - HubSpot CRM - JIRA Service Management - Jira - LiveChat - LogMeIn Central - LogMeIn Rescue - Meta for Business - Microsoft Teams ... et 15 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de gestion des services d'assistance](https://fr.capterra.ca/directory/30675/issue-tracking/software) - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) ## Logiciels similaires 1. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Issuetrak](https://fr.capterra.ca/software/16499/issuetrak) — 4.6/5 (205 reviews) 3. [TeamSupport](https://fr.capterra.ca/software/87908/teamsupport) — 4.5/5 (848 reviews) 4. [Vivantio](https://fr.capterra.ca/software/132880/vivantio) — 4.3/5 (178 reviews) 5. [OTRS](https://fr.capterra.ca/software/127284/otrs) — 4.4/5 (96 reviews) ## Avis ### "If it didn't think it rocked I wouldn't have joined\!" — 5.0/5 > **Ben** | *24 juillet 2014* | Services et technologies de l'information > > **Avantages**: -Simple and easy to use. -Beautifully designed -Packed with lots of features and growing -Listens to customers feedback > > **Inconvénients**: -New kid on the block so won't have all the features that the bigger apps will have (but will soon). > > (Disclaimer: I currently sit on the board of directors for Cayzu). I'm proud to announce my public association with Cayzu because it's a great product\! When I was approached by the Cayzu team to sit on their board of directors I was honored but before accepting I did my full research. What I found was a great team with a great product that I would recommend to all of my colleagues\! ----- ### "Intuitive help desk is a life saver for my growing small business" — 5.0/5 > **Erin** | *26 mai 2017* | Services d'information | Taux de recommandation : 10.0/10 > > **Avantages**: The SLA features are a real life saver, and our report metrics are spot on now. Automation means the agent and I always know when something important happens. Our customers love it too--they don't have to feel obligated to maintain a conversation after their problem is resolved. This creates realistic expectations for the customer. If we don't hear back from the customer--Cayzu closes the ticket. Before Cayzu, we had to sift through hundreds of tickets sometimes (especially on Monday and after holidays). Not anymore--now we can concentrate on the important tickets in our queues. I love tags. It's a simple way to track, manage, report, sort and classify tickets without spending a lot of time for setup or giving techs an Admin login. Agents love that they can tag tickets to develop their own workflow--without being Admin-level users. Twitter \& Facebook integrations make it seamless--we started to realize that we were missing a lot because we weren't paying attention to it, now we do intuitively and seamlessly. The LogMeIn integration is really useful for our agents to provide remote sessions quickly, and it's simple for the customers to start the session on their side. Pricing structure is simple and straightforward. I recommend the PLUS Plan. --it's only a little bit more but it's still affordable \& competitive compared with other help desks. > > helps us narrow down out support into 1 app that handles the differnt methods of contact. If i didn't use this i'd have to come up with something that won't integrate all of the things together, like grooveHq, but that wasn't a good fit for us, and the didn't have an app or ways to stream twitter and facebook. for an unlnown reason, when i tap my shift key, the pc is pasting a sentence i copied a few minutes ago, very fast, super fast, so all of my writing here is in lower case becasue the caps lock and the shift keys are auto-pasting that text rapidly. my industry is we sipply customer service call center and help desk solutions to other businesses, but this industry doesn't seem to be listed. customer service should be considered an industry. ----- ### "Cayzu allows me to save countless hours" — 5.0/5 > **Vadim** | *6 juillet 2016* | Gestion de l'enseignement | Taux de recommandation : 8.0/10 > > **Avantages**: The most valuable thing for me is there support team. They are always willing to help me out. > > **Inconvénients**: I didn't find anything I did not like about it. > > I found out about Cayzu from my colleagues, one of them talked about something that helps to save time and money. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business. I signed up for a free account, and I was setup in minutes. This product has saved me from trying to manage multiple emails from many different customers. Cayzu provides all features that I need for my small company. One portal for Agents and one for Customers and a Mobile App \!\!\! ----- ### "It was very interesting to view a new Helpdesk software that will support internal and external." — 5.0/5 > **Christine** | *7 juin 2017* | Taux de recommandation : 10.0/10 > > **Avantages**: What I liked the most about the software is that it is accessible via phone or laptop along with the knowledgebase can be viewed on both as well. That will make for easy access for techs when they need to resolve an issue quickly. Each agent has their own dashboard so there is an option for a To Do list that can be edited. The system also has a built in SLA system that allows for easier tracking of your tickets. Another great feature is that when a customer sends an email it creates a ticket and it is reported back to the customer so there is no waiting for a ticket number. IT appears that automation plays a huge part in this with the team collaboration. Support for multiple email addresses is supported as well when creating tickets. The grid can be customized to have several fields for the view setup. It has the ability to locate and arrange tickets according to groups or views and they can be assigned to other techs easily. That may be a good idea for some users dependent upon what department they work in. Columns can also be customized as well. I also think that it is a great idea that there are canned reports that are already included in the software. Data can be exported very easily with the click of a button. Users of the system can also be easily setup and assigned permissions without using Active Directory. The system can also handle the several products an brands at one time. The Admin Hub keeps everything in a central location > > **Inconvénients**: What I didn't like about the software that there was no place for inventory to be recorded or accounted for. > > The benefits that you will get is the ease of use for the software. You will also get a central location where you can setup users, provide their permissions, create email addresses and assign users to their respective groups. That is a huge asset because it eliminates the middleman and the use of Active Directory. ----- ### "This software is fantastic with great user-friendly ease." — 5.0/5 > **Robyn** | *17 octobre 2017* | Art/artisanat | Taux de recommandation : 10.0/10 > > **Avantages**: I love how this software allows me to customize my groups for tickets, as well as brands. I can keep track of my customers and answer their questions without any hiccups. Being able to create knowledge from previous tickets helps me save time so that I don't have to type replies each time. In addition, I like that I can export data from tickets and look over them to help me review my business. The due dates and reminders help me keep track of my business; it does it for me\! I have customized my entire dashboard to my liking, which is very helpful. Navigating this software is rather simple and easy. > > **Inconvénients**: I feel that this software can be too customizable. It is difficult to undo things and you can easily create too many categories. This can be great, but it can be a con if you tend to be disorganized. Try to keep categories for brands more general. > > I gained the benefit of being able to keep track of my customers and their orders or order problems. I was able to read and respond to all tickets in a timely manner. I also gained a great insight into my customers' experience with my business, enabling me to improve it. Finally, this software helped me manage my time better and never miss due dates or deadlines. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/134057/cayzu?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/134057/cayzu) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées