--- description: Next4biz CSM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Next4biz CSM - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes de service client](/directory/22/customer-service/software) > [Next4biz CSM](/software/134078/mi4biz) # Next4biz CSM Canonical: https://fr.capterra.ca/software/134078/mi4biz Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/134078/mi4biz?page=2) > Solution de centre d'assistance de bout en bout sans code et basée sur des processus, avec remontée des incidents, flux de travail automatisés et capacités de reporting avancées. > > Conclusion : 17 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Next4biz CSM? Solution de chat en direct qui aide les entreprises de toutes tailles à gérer la messagerie instantanée, les modèles réutilisables, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 17 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Next4biz - **Pays**: London, É.-U. - **Fondé**: 2006 ## Contexte commercial - **À partir de**: 60,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site) - **Langues**: allemand, anglais, arabe, chinois, coréen, espagnol, français, italien, japonais, néerlandais, polonais, portugais, russe, turc, vietnamien - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Alerts/Escalation - Autoresponders - Base de données de clients - Clavardage et messagerie - Clavardage proactif - Communication multicanal - Définition des priorités - Enquêtes et feedback - Gestion de la base de connaissances - Gestion des accords de service - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des courriels - Gestion des flux de travail - Gestion des listes d'attente - Logiciels CRM (gestion de la relation client) - Macros et réponses types - Messagerie client en temps réel - Messagerie instantanée - Portail libre-service - Rapports et analyses - Rapports et statistiques - Routage automatisé - Stratégie de marque personnalisable - Tableau de bord d'activités - Third-Party Integrations ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) ## Catégories connexes - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software) - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Logiciels similaires 1. 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[Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Avis ### "Mi4biz is great for businesses" — 5.0/5 > **M Can** | *1 février 2019* | Médias de diffusion | Taux de recommandation : 8.0/10 > > **Avantages**: It is really user friendly, and detailed. > > **Inconvénients**: making it foolproof, made some of the porecesses longer than necessary > > after switching to Mi4biz in my workplace, most of of our processes became faster and more efficient ----- ### "User Friendly mi4biz" — 4.0/5 > **Utilisateur vérifié** | *14 février 2019* | Banque | Taux de recommandation : 8.0/10 > > **Avantages**: I can edit the flow without the need for software developers > > **Inconvénients**: Version update periods in terms of technological developments are too long > > mi4biz is very fast and user friendly. According to the company flows can be edited as desired. Support teams respond very quickly when we need help. in summary I would recommend to every company. ----- ### "One and half years of experience with MI4BIZ" — 4.0/5 > **Utilisateur vérifié** | *14 février 2019* | Bureau exécutif | Taux de recommandation : 7.0/10 > > **Avantages**: Their efforts to develop both their company and system against demands The approach adopted by the consultants and their willingness to help Their ability to present to an admin panel as well as their processes to be brought to life immediately without the assistance of developers It can be integrated with the software used in our own company In terms of price performance, it is one of the most suitable software programmes > > **Inconvénients**: When we request new developments, as the system is being used by many companies, it is very difficult for such developments to be implemented. > > I have been working at my current company for one and a half years and I use MI4BIZ’s system on a regular basis. As a customer experience expert both for business and process development, I use this system with the authority of admin for customer demands as well as requests of our customer representatives. 80% of my day is spent using MI4BIZ. This software has been used in the company for 8 years. Since my first day, I can safely say the system has developed very well and towards the right direction. The consultants share with us the capabilities of their system in accordance with our wishes and provide us with alternatives. Together we are developing the system to its best potential. By using almost all the available features, we are doing our best to use the system in the most beneficial way. ----- ### "Opinion about Mi4biz" — 5.0/5 > **Ufuk** | *5 février 2019* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Endless integration option, very fast... > > **Inconvénients**: No need for technical knowledge......... > > MI4BIZ has many functions and process that we like as Evidea. The facts that it doesn't require an installation and works very fast, are exactly a part of its ease of use. You can create your own work flows and structure of escalation easily in short time. And the best side of Mibiz is of couse endless integration options. With its user friendly panel, companies can manage every contact channel by Mi4biz with limited inhouse IT support. ----- ### "Comment" — 4.0/5 > **Utilisateur vérifié** | *4 février 2019* | Automobile | Taux de recommandation : 8.0/10 > > **Avantages**: Easy to use UI Easy to use admin panel and configuration > > **Inconvénients**: reporting interface could be more functional > > We use it for every single customer contact for in and outbound issues and sales. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/134078/mi4biz?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/134078/mi4biz) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées