--- description: Intercom : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intercom - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes de service client](/directory/22/customer-service/software) > [Intercom](/software/134347/intercom) # Intercom Canonical: https://fr.capterra.ca/software/134347/intercom Page : 1/47\ Suivant: [Page suivante](https://fr.capterra.ca/software/134347/intercom?page=2) > La première plateforme de messagerie client au monde destinée à la croissance d'entreprise > > Conclusion : 1133 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Intercom? Intercom compte plus de 25 000 clients payants dans le monde entier, dont des sociétés majeures à l'internationale comme New Relic, Sothebys et Shopify ainsi que des petites entreprises comme Airtable et Coda. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 1133 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Fin - **Entreprise fondée en**: 2011 ## Contexte commercial - **À partir de**: 39,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, italien, japonais, norvégien, néerlandais, portugais, russe, suédois, tchèque, turc - **Pays disponibles**: Allemagne, Australie, Canada, France, Irlande, Nouvelle-Zélande, Pays-Bas, R.A.S. chinoise de Hong Kong, Royaume-Uni, Singapour, Taïwan, États-Unis ## Fonctionnalités - Accès mobile - Aide contextuelle - Analyse des campagnes - Analyse visuelle - Automatisation des processus et flux de travail - Automatisation du marketing - Catalog Management - Clavardage et messagerie - Clavardage proactif - Collecte de données multicanal - Détection de la langue - Enquêtes et feedback - Envoi de SMS en masse - Formation sur application - Formulaires personnalisables - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion des abonnés - Gestion des boîtes de messagerie - Gestion des campagnes - Gestion des commentaires - Gestion des connaissances - Gestion des contacts - Gestion des enquêtes et sondages - Gestion des incidents - Gestion des utilisateurs - Historique des clients - Intelligence artificielle et apprentissage automatique - Intégration de l'utilisateur - Marketing par courriel - Messagerie bidirectionnelle - Messagerie client en temps réel - Messagerie instantanée - Mobile Optimization - Modèles personnalisables - Personnalisation de messages - Planification des campagnes - Portail libre-service - Qualification de leads - Relevé et historique des chats - Routage automatisé - Réponses automatisées - Segmentation de la clientèle - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CES - Structure enquêtes CSAT - Suivi des courriels - Suivi des interactions - Tableau de bord d'activités - Traitement automatique du langage naturel ... et 57 fonctionnalités supplémentaires ## Intégrations (100 au total) - 24sessions - Affogata - Aircall - Archbee - AskNicely - BHN Rewards - Belel - Bettermode - Calendly - Calixa - Campaign Monitor by Marigold - Canny - ChargeDesk - ClickUp - ConvertFlow ... et 85 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Chat/Clavardage ## Category - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) ## Catégories connexes - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de marketing automation](https://fr.capterra.ca/directory/6/marketing-automation/software) - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software) - [Logiciels de génération de prospects](https://fr.capterra.ca/directory/30963/lead-generation/software) ## Logiciels similaires 1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3426 reviews) 2. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18782 reviews) 3. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1781 reviews) 5. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1723 reviews) ## Avis ### "Powerful customer communication platform" — 4.0/5 > **Marc** | *25 août 2025* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: Without a doubt, what I like the most about INtercom is their AI agent called Fin. Fin can handle complex customer queries using natural language, significantly reducing the workload on support teams. > > **Inconvénients**: Intercom is expensive, especially for startups and small businesses. Their AI agent, Fin, charges about $0.99 per resolution, which adds up quickly at scale. > > Intercom is a powerful customer communication platform with industry-leading automation and AI capabilities. ----- ### "Like Feeling Like a Sales Commission Cash Cow? Intercom is for you." — 1.0/5 > **Mark** | *29 avril 2025* | Services juridiques | Taux de recommandation : 0.0/10 > > **Avantages**: The software works wonderfully. Performs exactly as advertised and works well across multiple channels. You could say the same about Intercom's competitors though. > > **Inconvénients**: Working with the sales team is like walking onto a used car lot in a shady part of town. You're on your own and no one cares. We have been a customer for 2+ years. Intercom Sales Ninja reaches out in January for a meeting. I ask if anything has changed. They so say no, and so I decline. Turns out Intercom changed their pricing in January. New pricing is roughly 30% lower for our feature set. Our contract auto-renews in February. Whoops, I'm busy running a business, I don't obsessively check the Intercom pricing page. Rather than simply re-adjust our pricing to the lower price point when the contract auto renews, like every other software vendor that doesn't view their customers as wallets they can pick, they hope we don't notice. Whatever, my fault. I reach out to add a new seat to the contract, so we can get a new contract under the new pricing. Simple, right? Me: Hey, I noticed the new pricing. Add a seat and send over a new contract with the new pricing. Easy peasy? Sales Ninja: Sure, no problem. I'll send over a contract. 2 days later - Sales Ninja Docusigns a contract with a new seat under the old 30% higher rate. Cool move to trick us into 12 more months of the old pricing. Luckily, I read contracts before signing. Me: Hey, you sent the wrong thing. Here's what we need (again). Sales Ninja: Sure, no problem. 2 days later - Sale Ninja Docusigns another contract with a bunch of extra stuff I didn't ask for like thousands of dollars in minimum commitments to emails and FinAI responses that the website clearly states are pay as you go. Email Sales Ninja back pointing out we clearly didn't ask for all the minimum commitments on pay as you go messages. Wait 5 days. Don't hear anything. Set yet another godforsaken Google Meet that should be an email because Sales Ninja loves to waste your time to break your spirits. Google Meet goes exactly like you would expect. Sales Ninja provides vague excuses about why the extra stuff needs to be there. I still don't have a contract signed and I hate these guys. Anyway, The software is great. At least four different colleagues have asked what we use and I always lead with my experiences with the sales team. This isn't the first time something like this has happened. Changing support systems is hard, so think long and hard if you're willing to deal with a commission obsessed sales team. They certainly aren't there to help you. ----- ### "Intuitive, reliable, and forward-thinking" — 5.0/5 > **Sofia** | *19 août 2025* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: It’s a simple yet powerful tool that keeps our CX and sales teams running seamlessly. I really value their commitment to continuous innovation. Their AI tools and help center features are excellent, and everything feels incredibly intuitive. From inbound to outbound, it’s a fantastic platform for delivering outstanding CX. > > **Inconvénients**: There’s nothing I dislike. There are features I wish they offered, but that’s different from disliking anything. > > Nothing but great. From transparent, clear pricing to a sleek product that feels native to our app (even though we haven’t fully leveraged it) they are, in my opinion, leading the way in shaping the present and future of support. ----- ### "Enhancing Communication and Customer Engagement" — 4.0/5 > **Utilisateur vérifié** | *20 décembre 2024* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10 > > **Avantages**: it is very user-friendly and the use of macros and other features like tagging a member or transferring it to a different team makes it very much handy. The AI co-pilot is also very handy making us handle fewer chats. > > **Inconvénients**: how it can lag at times which required us to reload the page > > Overall I am very much satisfied with intercom, making handling chats so much more comfortable and easy ----- ### "a useful tool for customer online support" — 5.0/5 > **Jason** | *18 février 2025* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: easy to use, it is a intuitive tool, no much training is required > > **Inconvénients**: the fee for intercom is bit high, for the ai answer, it charge $1 per answer, it's very expensive comparing to other ai tool > > very useful tool for customer online support ----- Page : 1/47\ Suivant: [Page suivante](https://fr.capterra.ca/software/134347/intercom?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/134347/intercom) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées