--- description: ConVox : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConVox - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [ConVox](/software/134502/convox) # ConVox Canonical: https://fr.capterra.ca/software/134502/convox > Solution pour les centres d'appels mixtes capables de gérer les communications vocales, les discussions en ligne, les messageries, les SMS et les fax. Intégré avec des systèmes CRM. > > Conclusion : 5 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 5 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 3.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Deepija Telecom ## Contexte commercial - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: anglais - **Pays disponibles**: Arabie saoudite, Inde, Nigéria, Royaume-Uni, Émirats arabes unis, Éthiopie ## Fonctionnalités - Alerts/Escalation - Automate d'appel - CTI (couplage téléphonie informatique) - Communication multicanal - Enregistrement des appels - Gestion de la base de connaissances - Gestion des campagnes - Gestion des contacts - Gestion des listes - Gestion des listes d'attente - Gestion des tickets de support - IVR - Identification de l'appelant - Journalisation des appels - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Numéroteur prédictif (predictive dialer) - Rapports et analyses - Rapports sur les appels - Routage automatisé - Routage des appels - Réponses automatisées - Scripts d'appel - Suivi des appels - Suivi des interactions - Tableau de bord - Third-Party Integrations - Traitement automatique du langage naturel - Transfert d’appel ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) ## Catégories connexes - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Logiciels de gestion des cas d'assistance](https://fr.capterra.ca/directory/32623/it-ticketing-systems-software/software) - [Logiciels de gestion des appels téléphoniques](https://fr.capterra.ca/directory/30901/call-tracking/software) - [Logiciels de predictive dialer](https://fr.capterra.ca/directory/30597/predictive-dialer/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (881 reviews) 2. [DialedIn CCaaS](https://fr.capterra.ca/software/29589/callcenternow) — 4.8/5 (325 reviews) 3. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [Convoso](https://fr.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 5. [Readymode](https://fr.capterra.ca/software/136728/Readymode) — 4.6/5 (143 reviews) ## Avis ### "Great Experience with ConVox" — 5.0/5 > **Ankit** | *23 mai 2026* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: ⭐⭐⭐⭐⭐ Excellent Customer Support\! I had a very good experience with the customer support team. They responded quickly, answered all my questions clearly, and guided me throughout the process. The staff was polite, professional, and always ready to help. My issue was resolved promptly, and I felt valued as a customer. I truly appreciate their dedication and support. Highly recommended for anyone looking for reliable and responsive customer service. > > **Inconvénients**: No major issues so far. The overall experience has been smooth, and the support team has been very responsive whenever assistance was needed. > > My overall experience with ConVox has been very good. The platform is easy to use, reliable, and helps us manage customer interactions efficiently. The support team is responsive, professional, and always ready to assist whenever needed. Any issues or queries are handled quickly, making the overall experience smooth and hassle-free. ConVox has been a valuable tool for our business operations, and I am satisfied with its performance and service. ----- ### "A Reliable Calling Solution" — 5.0/5 > **Arnab** | *28 avril 2025* | Services financiers | Taux de recommandation : 5.0/10 > > **Avantages**: Reporting features and user-friendly interface. > > **Inconvénients**: Minor connectivity issues and delays were noticeable. > > I've been using Con Vox Calling Software for 2 years and have found it to be a reliable and efficient tool for our communication needs. The software offers a range of features, including call routing, analytics that have streamlined our calling process. ----- ### "Dialer importance in bpo" — 3.0/5 > **Renuka** | *8 avril 2023* | Services aux consommateurs | Taux de recommandation : 5.0/10 > > **Avantages**: It was as easy to use , if I wanted to access all agents records at a time date wise. > > **Inconvénients**: Sometimes call recording were missing , due to which I was unable to judge agents mistake. > > It was really nice but due to Sometimes call recording were missing . I felt bad. ----- ### "ConVox Review" — 5.0/5 > **Adachi** | *31 mars 2022* | Marketing et publicité | Taux de recommandation : 7.0/10 > > **Avantages**: The automatic distribution is everything it gives you and your team the opportunity not to loss any customer and the fact that it has a predictive dialer is really amazing you and your team can reach out to as many customer as possible. Then the call recorder is dupe you can go back and listen to the conversation your team had with you customers and you can even listen in while the call is going on. > > **Inconvénients**: No stickiness. The automatic distribution need to be worked on because most times when customers try reaching back it will go to bucket and sometime you wouldn't see anything. > > Automatic dialer is actually excellent for an outbound calls. ----- ### "Dialer capability" — 4.0/5 > **Mohammed** | *26 juin 2020* | Externalisation/délocalisation | Taux de recommandation : 5.0/10 > > **Avantages**: Has good dialer capability through PBX functionality > > **Inconvénients**: Reporting and options of number masking or multiple DID for a same campaign > > Auto dialer capability is good for outbound environment and has multiple modules for dialer management ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/134502/convox) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées