--- description: Blackbaud Luminate Online : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Blackbaud Luminate Online - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de marketing par courriel](/directory/30013/email-marketing/software) > [Blackbaud Luminate Online](/software/134915/luminate-online-marketing) # Blackbaud Luminate Online Canonical: https://fr.capterra.ca/software/134915/luminate-online-marketing Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/134915/luminate-online-marketing?page=2) > Aide à comprendre les donateurs en ligne et à améliorer les performances de collecte de fonds en ligne. Apporte tout ce qui est nécessaire pour acquérir plus de composants, créer des campagnes de collecte de fonds en ligne et entretenir des relations durables avec les donateurs. > > Conclusion : 34 utilisateurs lui ont donné la note de **3.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.7/5** | 34 Avis | | Simplicité | 3.0/5 | D'après l'ensemble des avis | | Support client | 3.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 2.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Blackbaud - **Pays**: Charleston, É.-U. - **Entreprise fondée en**: 1981 ## Contexte commercial - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - A/B Testing - Accès mobile - Actions découlant d'un événement - Analyse des campagnes - Automatisation du marketing - CAN-SPAM Compliance - Campagnes de drip marketing - Champs personnalisables - Gestion des abonnés - Gestion des campagnes - Gestion des contacts - Gestion des leads - Gestion des modèles - Logiciels CRM (gestion de la relation client) - Marketing multicanal - Marketing par courriel - Marketing social - Mobile Optimization - Pages de renvoi et formulaires web - Planification des campagnes - Qualification de leads - ROI Tracking - Rapports et analyses - Rapports et statistiques - Segmentation - Segmentation de la clientèle - Suivi des conversions - Suivi des courriels - Suivi des visiteurs de sites web - Third-Party Integrations - Éditeur WYSIWYG ## Intégrations (1 au total) - Blackbaud Merchant Services ## Ressources d'aide - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Outils de marketing par courriel](https://fr.capterra.ca/directory/30013/email-marketing/software) ## Catégories connexes - [Outils de marketing par courriel](https://fr.capterra.ca/directory/30013/email-marketing/software) - [Logiciels de marketing automation](https://fr.capterra.ca/directory/6/marketing-automation/software) - [Logiciels de collecte de fonds](https://fr.capterra.ca/directory/20047/fundraising/software) - [Logiciels de gestion des dons](https://fr.capterra.ca/directory/30548/donation-management/software) - [Logiciels pour OBNL (organisation à but non lucratif)](https://fr.capterra.ca/directory/30805/nonprofit/software) ## Logiciels similaires 1. [DonorPerfect](https://fr.capterra.ca/software/2698/donorperfect-fundraising-software) — 4.5/5 (1415 reviews) 2. [Donorbox](https://fr.capterra.ca/software/156860/donorbox) — 4.8/5 (625 reviews) 3. [Bloomerang](https://fr.capterra.ca/software/131207/bloomerang) — 4.7/5 (1287 reviews) 4. [DonorSnap](https://fr.capterra.ca/software/97513/donorsnap) — 4.6/5 (414 reviews) 5. [MonkeyPod](https://fr.capterra.ca/software/203848/monkeypod) — 4.8/5 (101 reviews) ## Avis ### "Horrid, stay away\!" — 1.0/5 > **Utilisateur vérifié** | *10 avril 2018* | Internet > > **Avantages**: Nothing. Since this space has to be filled with 100 characters I will reiterate that there is nothing positive to say about this platform. > > **Inconvénients**: Blackbaud is a hydra with a thousand heads and zero direction. It's products, including Luminate, are archaic and outdated, lacking in user experience, features and functionality. Platform support is laughable. Choose an alternative and stay far, far away\! ----- ### "Long time user review" — 4.0/5 > **Amy** | *25 juillet 2022* | Gestion d'organisme à but non lucratif | Taux de recommandation : 7.0/10 > > **Avantages**: The things I like most about Luminate are; It is a very powerful tool, it does a LOT. Email, newsletters, donation forms, donation management. It is easy to access from anywhere. It is highly customizable with the right skills. > > **Inconvénients**: The things I dislike are: It takes a very long time to learn how to use it well. I have been using it for over 14 years and still feel like I have barely scratched the surface. A bit outdated. While they relatively recently made it able to accept organization gifts, that functionality was never fully built out, is clunky, and less than great. The integration with RE is not great. I wish it were more seamless. Doesn't feel especially up-to-date, no major updates or changes in years and years ----- ### "The Tool That Turned Donors Away: A Backend and Frontend Letdown" — 1.0/5 > **Bonnie** | *22 février 2025* | Gestion d'organisme à but non lucratif | Taux de recommandation : 0.0/10 > > **Avantages**: Honestly, we didn't like much about Luminate. I'm trying to think of a single thing that worked well and I'm struggling. I mean, at the end of the day, you could send emails, have an event site, and donation forms? The basic functionality was there. > > **Inconvénients**: Blackbaud just abandoned the software once it was purchased. It was an absolute nightmare to use on the backend. The email builder was ridiculous. In particular, the event site admin side was horrible. You shouldn't have to hire an outside company to create your event site within a tool that is supposed to make it easy to use. Both the backend and front experience with the donation forms was so complex. When we moved away we saw an instant incredibly rise in conversion rate. > > Luminate was incredibly frustrating to use both on the backend and the front. Our donors regularly voiced how frustrated they were with it. Our experiences with our account reps was less than desireable. ----- ### "Luminate Online" — 4.0/5 > **Amanda** | *2 mars 2022* | Hôpitaux et soins de santé | Taux de recommandation : 7.0/10 > > **Avantages**: Robust nature of software, both donations and emails in one space plus the ability to create donor-centered web spaces > > **Inconvénients**: Not user friendly - the interface has a STEEP learning curve. Implementation requires an outside consultant or additional services from Blackbaud. ----- ### "Luminate Online Review" — 5.0/5 > **Kaitlyn** | *6 juillet 2021* | Enseignement supérieur | Taux de recommandation : 8.0/10 > > **Avantages**: The analytics in Luminate Online (LO) are the best feature. You are able to get analytics in real-time by refreshing the page. The stats are up to date always and provide accurate numbers. > > **Inconvénients**: The email builder itself is not that user-friendly. I always have a tough time with transferring over templates. Luminate adds/deletes spaces, changes fonts and font sizes consistently. > > Overall experience is good with Luminate. Although we have to test many times to ensure the template looks good in the email structure, the system itself is great for scheduling, uploading lists, analytics, and more. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/134915/luminate-online-marketing?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/134915/luminate-online-marketing) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Données structurées