--- description: Help Sumo : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Help Sumo - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [Help Sumo](/software/135091/help-sumo) # Help Sumo Canonical: https://fr.capterra.ca/software/135091/help-sumo Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/135091/help-sumo?page=2) > Une solution d'assistance en ligne complète, permettant de proposer une assistance professionnelle pour vos produits ou services. > > Conclusion : 15 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Help Sumo? Solution complète de centre d'assistance pour gérer les cas d'assistance et les processus liés au support technique. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **5.0/5** | 15 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 5.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Help Sumo ## Contexte commercial - **À partir de**: 14,99 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Alerts/Escalation - Portail libre-service ## Ressources d'aide - Chat/Clavardage ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Logiciels similaires 1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) ## Avis ### "Easy and cost-effective support system" — 5.0/5 > **Utilisateur vérifié** | *16 février 2019* | Marketing et publicité | Taux de recommandation : 8.0/10 > > **Avantages**: Help Sumo is a perfect support system for startups, bloggers, and small businesses. It offers you with almost everything that you’d get from a big support system like Zendesk but it is way too cheap. It offers email ticketing, live chat, self-service, data encryption, unlimited storage, and much more. The best part is that it is a hosted helpdesk tool which makes it a perfect choice for small businesses. > > **Inconvénients**: It needs regular updates and the team needs to add more advanced features that are suitable for medium-sized businesses. > > An easy-to-use and cost-effective helpdesk solution that you can use without any training. ----- ### "Impressive and Reliable Approach for Customer Enhancement" — 5.0/5 > **Gangadhar** | *9 mai 2024* | Divertissement | Taux de recommandation : 9.0/10 > > **Avantages**: Help Sumo creates a dynamic option, that allows firms to have a navigable customer control and listen to their customers. > > **Inconvénients**: Help Sumo gives a powerful aspect of communication, and help is well shared. ----- ### "Conventional Approach for Customer Help" — 5.0/5 > **Gestione** | *6 mai 2024* | Secteur maritime | Taux de recommandation : 9.0/10 > > **Avantages**: Help Sumo makes the process of ticket building effective, and there are helpdesk solutions that are immediate. > > **Inconvénients**: Help Sumo is flawless, and impeccable in making all businesses functional. ----- ### "Intelligent Customer Help for Businesses" — 5.0/5 > **Annex** | *30 avril 2024* | Cabinets médicaux | Taux de recommandation : 9.0/10 > > **Avantages**: Help Sumo makes ticketing the best organization form to manage issues that customers have. > > **Inconvénients**: Help Sumo has captured every customer request and answers are timely and no mistake. ----- ### "Very flexible and makes managing a lot of support data easy" — 5.0/5 > **selva** | *11 juillet 2014* > > Help sumo allows us to manage a ton of support, developer and product backlog data in one place and is very open ended so that we can add whatever data we see fit. It has made it possible to run a lean support team while experiencing large company growth and not let anything go overlooked. We switched to their help center for all product documentation, which was much easier than building out our own site, and it allows for quick addition of new content. Also, helpsumo as an organization is very receptive of feedback and will turn around and build what people ask for. They truly listen to customers. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/135091/help-sumo?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/135091/help-sumo) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées