--- description: Giva : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Giva - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [Giva](/software/135094/giva-customer-service) # Giva Canonical: https://fr.capterra.ca/software/135094/giva-customer-service Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/135094/giva-customer-service?page=2) > Giva établit des relations clients heureuses tout en équipant des clients internes ou externes. La solution permet à toute organisation d'être plus fiable, plus flexible et plus évolutive. Les rapports et les tableaux de bord aident à prendre des mesures appropriées pour accroître la rétention et la satisfaction des clients. Les contacts clients se transforment en relations durables tout en réduisant les coûts et en augmentant la productivité. Tous les modules sont dotés de fonctionnalités complètes dans une offre groupée simple et parfaite pour 3 à 25 agents. > > Conclusion : 57 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Giva? Des start-up aux grandes entreprises, les clients font confiance à Giva pour répondre à leurs besoins en matière de support client et de centre d'assistance. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 57 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Giva - **Pays**: Sunnyvale, California, É.-U. - **Entreprise fondée en**: 1999 ## Contexte commercial - **À partir de**: 69,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, basque, bulgare, catalan, chinois, chinois traditionnel, coréen, croate, danois, espagnol, estonien, finnois, français, galicien, grec, hindi, hongrois, hébreu, indonésien, irlandais, islandais, italien, japonais, kazakh, letton, lituanien, malais, norvégien, néerlandais, polonais, portugais, portugais brésilien, portugais européen, roumain, russe, serbe, serbe, slovaque, slovène, suédois, tchèque, thaï, turc, ukrainien, vietnamien - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 207 de plus ## Fonctionnalités - Alerts/Escalation - Audit des problèmes - Base de données de clients - Base de données de contacts - Catalog Management - Communication multicanal - Définition des priorités - Enquêtes et feedback - Gestion de la base de connaissances - Gestion des accords de service - Gestion des affectations - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commentaires - Gestion des connaissances - Gestion des documents - Gestion des flux de travail - Gestion des incidents - Gestion des listes d'attente - Gestion des tickets de support - Gestion des tâches - Intelligence conversationnelle - Logiciels CRM (gestion de la relation client) - Macros et réponses types - Modèles personnalisables - Outils de collaboration - Planification des changements - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Routage automatisé - Stratégie de marque personnalisable - Suivi des changements - Sécurité des données - Tableau de bord - Tableau de bord d'activités - Task Automation - Third-Party Integrations - Workflow d'approbation - Éditeur de texte enrichi ## Intégrations (4 au total) - Azure AI services - Azure Active Directory External Identities - LDAP Manager - Single Sign-On ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Logiciels de gestion des services d'assistance](https://fr.capterra.ca/directory/30675/issue-tracking/software) - [Logiciels de pilotage du changement](https://fr.capterra.ca/directory/30958/change-management/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software) ## Logiciels similaires 1. 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[LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Avis ### "user frinedly platform for your measurement" — 5.0/5 > **Zura** | *27 juin 2021* | Télécommunications | Taux de recommandation : 9.0/10 > > **Avantages**: it benefits real focusing in measurement that allows us to make our daily work time easy an attract a lot of satisfied customers > > **Inconvénients**: before using Giva honestly, I thought how difficult it was to do excellent work > > overall it's perfect for all kind of companies large and small . ease of use cloud based platform ----- ### "Replaced BMC Track-It\! & Increased Customer Satisfaction 50% with Giva" — 5.0/5 > **Jay** | *15 juillet 2022* | Cabinet d'avocats | Taux de recommandation : 10.0/10 > > **Avantages**: Overall, I rate Giva an eight or nine on a scale of 1 to 10. They are an exceptional company\! I work at a large law firm and manage the library/knowledge management department. We receive a steady flow of requests to do research. We’ve been using Giva for two years in three other departments as well: Information Technology, Facilities, and eDiscovery. Our IT Director did the research and selected Giva. The IT help desk team was busy, so I did the initial set-up for the 3 different service desks. It was very easy to get up and running. I've been through other software deployments, and they have been very painful. I love Giva’s step-by-step administration. We could start with the basic features and then do customizations as needed. The interface is very friendly and simple to use. I've never experienced an easier application to deploy. Giva people were also there anytime we needed assistance. We did LDAP and SSO integrations and they went smoothly. > > **Inconvénients**: There are not any aspects of Giva that we don't like right now. They keep on releasing new features almost every month. > > The help desk team has been able to identify where additional end user training is required and they’re able to work through help desk tickets much more quickly. Previously, they were using BMC Track-It\! and Giva is an enormous improvement in so many ways. With Giva, it is easier to create and track tickets, focus on VIPs, and automate workflows. They love Giva\! It's very simple and easy to use. I don't think I can say that enough. In my department, using Giva, we have increased customer satisfaction by 50% because nothing is getting missed. We can respond faster and none of the requests ever fall through the cracks. My productivity has increased about 30%, because of the dashboard where I can see everything in one place and delegate tasks quickly. Giva helps us prioritize requests, and we can easily manage tasks that have to be done immediately and others that are long term projects. Giva tech support has been exceptional. The turnaround times are very fast. The SLA says 2 or 3 days, but they often answer my question within hours, so I am very happy about that. ----- ### "IT/Ecomm Management" — 4.0/5 > **Utilisateur vérifié** | *25 avril 2019* | Vente au détail | Taux de recommandation : 8.0/10 > > **Avantages**: I can submit a ticket and it's severity level with a description so IT can funnel it to get fixed to the proper channels. It keeps communication between the entire team rather than one person working on the issue, and it eliminates duplicative work and patterns. > > **Inconvénients**: I can't see if/when someone else on my team issues a ticket that may be similar to something I am going to. > > Overall, it helps ease and improve work process and issue management to increase functionality and resolve issues faster. ----- ### "Giva Took Top Prize Over ZenDesk, Zoho Desk, FreshDesk and Sysaid. Easy to Use & Excellent Reports." — 5.0/5 > **Federico** | *15 juin 2022* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: I am the head of IT \& ISEC at a company that develops, constructs, owns, and manages a portfolio of industrial, office and retail real estate property throughout the country of Mexico. Our portfolio consists of 236 industrial and 17 retail properties located in 20 cities in Mexico with approximately 3.2 million square meters of leasable area. We are a publicly traded company. Using Giva IT ticketing system, we have achieved outstanding business results. We now resolve our IT help tickets 60% to 70% faster because it’s easy to use and provides tools to help speed resolution. We now meet our service level agreements (SLAs) 95% of the time, but before Giva only 70% of the time. The Dashboards provide a real broad scope of what is happening with each ticket. We can quickly speak with department directors to get the proper people involved. My team’s productivity has also increased by approximately 50%. Giva helped us eliminate a lot of manual processes and gave us excellent tools and features to automate. We have been populating the knowledge base as we go to leverage solutions. The custom forms associated with each category helps us capture additional specific information for each request. > > **Inconvénients**: My team does not have any feedback or complaints. > > Because it is so intuitive, the self-help portal is used about 80% of the time to open issues and emails are sent approximately 20%. By integrating with Giva’s Single Sign On (SSO) function, our end users do not need username and password to login, so it's easy for them to quickly access. We have increased our customer satisfaction rating to 4.5 out of 5 from 2.0 out of 5 so that is over a 100% increase in customer satisfaction which is an amazing accomplishment. We used to have so many end user complaints, but now with Giva we are delivering exceptional customer satisfaction. The senior executive committee has seen the turn around and they're very pleased. The reporting analytics allows us to easily measure our respond and resolve times (i.e. SLA performance) as well as so many other key metrics. I only spend 1 hour or less each month to do all my report analytics for management, but with other products it use to take me about 4 hours. Now, I also have higher quality information. This is a tremendous savings and really helps increase my productivity. ----- ### "Giva Replaced BMC Track-It\! / Giva is Better than BMC FootPrints, FreshDesk, ZenDesk" — 5.0/5 > **Jerold** | *31 mai 2022* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: My team supports 1800 County employees and contract providers. Using Giva, we lowered our five-year total cost of ownership (TCO) by over 50% versus an on premise solution. We have three independent service desks configured in Giva to maximize our productivity and focus. Our agents have increased their productivity by approximately 30% over the last 18 months using Giva. Giva is easy to configure; it very straight forward. When I'm bringing new technicians onto my team the training time is minimal and the video tutorials are great. The customer satisfaction survey keeps my IT team aligned with our end users. If I see a trend going in one direction or another I can immediately step-in and remedy the situation before it's too late. If a survey rating is below a threshold, then I automatically receive an email warning. This has helped us increase customer satisfaction by 40%. The Giva ticket is well organized. You can quickly see the most recent tickets and if the end user is having the same problem or may have called before. The reports help us understand if there are training issues with end users so we can flag this. I like the mandatory fields for opening and closing tickets. In our old system, a lot of tickets were incomplete. Anytime I want to add new field, I can do it in 30 seconds in the Giva administration. Ticket searches are 100% faster than our old product. > > **Inconvénients**: No features missing. Giva has a ton of bells and whistles. About 1 new release per month. > > We use Giva macros to quickly open tickets and we're also using scheduled tasks to automatically open up tickets in the future. I've got fewer people now than I've had in the last two years, and ticket volume is not decreasing. However, we can open and close tickets much faster because Giva has a much better ITIL service desk ticketing tool than BMC Track-It\!. We're using the knowledge base and having excellent results. We're looking forward to using the change management module. Giva has a slick SLA configuration feature that helps us better manage SLA performance. When a ticket is reassigned the SLA clock can be fully reset to the beginning. This helped us increase SLA compliance by over 30%. The Giva Technical Support organization has been very helpful. Generally, every time I've had an issue, it's been resolved quickly. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/135094/giva-customer-service?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/135094/giva-customer-service) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées