--- description: Agile CRM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Agile CRM - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/2/customer-relationship-management/software) > [Agile CRM](/software/135148/agile-crm) # Agile CRM Canonical: https://fr.capterra.ca/software/135148/agile-crm Page : 1/22\ Suivant: [Page suivante](https://fr.capterra.ca/software/135148/agile-crm?page=2) > Agile CRM est une suite complète de ventes, de marketing et de services conçue pour permettre aux PME de vendre et de commercialiser comme les sociétés du classement Fortune 500. > > Conclusion : 526 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Agile CRM? Les petites et moyennes entreprises qui ont besoin de ventes, de marketing et d'automatisation des services ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 526 Avis | | Simplicité | 4.0/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Agile CRM - **Pays**: HYDERABAD, Inde - **Entreprise fondée en**: 2012 ## Contexte commercial - **À partir de**: 8,99 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, français, italien, portugais, russe - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - Alertes/Notifications - Analyse des sentiments - Automate d'appel - Automatisation du marketing - Base de données de clients - Compte rendu et suivi de projet - Création de signatures - Distribution automatique des appels - Enregistrement des appels - Envoi de SMS en masse - Gestion d'équipe - Gestion de la communication - Gestion de plusieurs comptes - Gestion des activités commerciales - Gestion des boîtes de messagerie - Gestion des canaux - Gestion des connaissances - Gestion des signatures - Gestion des tickets de support - Gestion des tâches - Génération de leads - Identification de l'appelant - Journalisation des appels - Messagerie planifiée - Mesure des performances - Mobile Optimization - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - Pages de renvoi et formulaires web - Planification des campagnes - Planification des campagnes - Planification des publications - Planification et programmation de projets - Portail libre-service - Routage automatisé - Routage des appels - SMS Notifications - Suivi de l'engagement - Suivi des appels - Suivi des clics - Suivi des courriels - Suivi des interactions - Suivi des interactions entre utilisateurs - Suivi des projets - Suivi du temps - Suivi du temps passé sur le site - Suivi et analyse de l'utilisation - Tableau de bord d'activités - Tableaux de classement - Task Editing ... et 95 fonctionnalités supplémentaires ## Intégrations (34 au total) - Adobe Commerce - ClickDesk - CreateForm - Drupal - Drupal Commerce - FreshBooks - FullContact - Gravity Forms - Help Scout - Joomla - JoomlaLMS - Leadpages - LinkedIn for Business - LiveHelpNow - Meta for Business ... et 19 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de ludification](https://fr.capterra.ca/directory/30911/gamification/software) - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Logiciels de gestion de campagnes](https://fr.capterra.ca/directory/30012/campaign-management/software) - [Logiciels de gestion des appels téléphoniques](https://fr.capterra.ca/directory/30901/call-tracking/software) ## Logiciels similaires 1. [monday AI Work Platform](https://fr.capterra.ca/software/147657/monday-com) — 4.6/5 (6121 reviews) 2. [Jira](https://fr.capterra.ca/software/19319/jira) — 4.4/5 (15497 reviews) 3. [Asana](https://fr.capterra.ca/software/120550/asana-pm) — 4.5/5 (13740 reviews) 4. [Clockify](https://fr.capterra.ca/software/169607/clockify) — 4.8/5 (9270 reviews) 5. [Trello](https://fr.capterra.ca/software/1010321/trello) — 4.5/5 (23630 reviews) ## Avis ### "Agilecrmden" — 4.0/5 > **Denis** | *13 septembre 2026* | Transport routier/ferroviaire | Taux de recommandation : 8.0/10 > > **Avantages**: This all-in-one platform reduces the need to switch between multiple systems by having sales, marketing, and customer service tools all together. > > **Inconvénients**: While affordable it took me some time in mastering automations, workflows and usage of advanced features. > > Strong marketing automation features like email campaigns, workflows and lead nurturing and also a great value compared to other CRMs ----- ### "Good solution for small businesses" — 4.0/5 > **Antonia** | *20 octobre 2024* | Génie civil | Taux de recommandation : 7.0/10 > > **Avantages**: It is all in one. Integrated sales, and services functions > > **Inconvénients**: Some limitations in customization. Its take some time to figure out it. > > In my opinion, it is a good solution for small businesses. ----- ### "AgileCRM automates digital marketing for us" — 5.0/5 > **Roni** | *6 septembre 2023* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: Agile CRM has some very remarkable Marketing Automation abilities that we are exploiting for now. It is possible to set up fundraising strategies, automated responses, and with Workato, it is possible to do even more. Agile CRM helps us get an accurate idea of where we are with respect to any possible deal. It monitors the replicas we enter freehand along with exhibits email correspondence and associated people, and handles things with the simple drive of a mouse. It is such an important portion of our company that you may not imagine an existence without it. If we didn't have it, it would mean missing important calls, not having up-to-date contact with many customers, suppliers and prospects, and losing track of them. > > **Inconvénients**: At the negotiation table, I would like Agile to report the number of days the agreement has lasted in that position. This information can be found in different places, but owning it on the Kanban board would be wonderful. I would like Agile CRM to also exhibit a figure of how existing marketing campaigns and automations relate to each other, in order to avoid nasty or repeated emails and other actions. It would be significantly more optimal if it were possible to access more information on the screen so you wouldn't have to dig so far outside the program and make decisions before executing your projects. > > Agile CRM is the most important program within our company. We use it for the purpose of preserving our customer and prospect databases, managing email rounds, tracking contracts, reporting and a bit of marketing automation. We will often bring people in for a short period of time to use the system, especially if they are in a project management position. The mobile app, which has just been released, is excellent and offers almost all the fundamental features of the web version. ----- ### "Agile - More than just CRM" — 5.0/5 > **Zandrich** | *17 mai 2022* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: Having all our tools unified in one system, all our databases automatically completed and maintained, all interactions logged, and all processes tracked - has made Agile CRM the foundation of every department in our establishment. Given the price point over functionality and support, there is simply no alternative to Agile. > > **Inconvénients**: Although it would be difficult to find fault with Agile on the surface, Agile CRM lacks integration with a few niche APIs we happen to use. > > With an enormous set of automated tools and processes, using Agile has become absolutely essential to our operation. Potential sales are monitored along with KPIs and success rates. Another aspect I personally appreciate is that dashboards are modular/extendible, allowing me a complete overview of everything that matters to my work at a glance. ----- ### "Virtual Quality Account, Ease of use" — 3.0/5 > **An** | *27 août 2021* | Marketing et publicité | Taux de recommandation : 6.0/10 > > **Avantages**: AgileCRM offer the Score Lead and Star-Rank for People and Company, help you to priority your time to spend on account and feedback to marketing team on their campaign lead. Deal board offer 3 view as complex/tight/wide depend on what you want to see the distances of each stage. Product is offered, include discount too, save your time. People in Company show as table you could choose column and see information you want with scroll to right > > **Inconvénients**: Default size of column, if you choose much column system narrow size default column as Name it make user hard to recognize account with just few word. Report for only for enterprises plan if below you only offered Weekly Report. Deal Widget shown only line chart, piece chart for forecast revenue/ quantity of deals, cant click to see details > > Simple using for only recorded and track deal is fine. If you expect to know in depth as Report, Forecast in Details, Customization as your needs this not a best choices. ----- Page : 1/22\ Suivant: [Page suivante](https://fr.capterra.ca/software/135148/agile-crm?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/135148/agile-crm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées