--- description: Agile CRM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Agile CRM - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/2/customer-relationship-management/software) > [Agile CRM](/software/135148/agile-crm) # Agile CRM Canonical: https://fr.capterra.ca/software/135148/agile-crm Page : 1/22\ Suivant: [Page suivante](https://fr.capterra.ca/software/135148/agile-crm?page=2) > Agile CRM est une suite complète de ventes, de marketing et de services conçue pour permettre aux PME de vendre et de commercialiser comme les sociétés du classement Fortune 500. > > Conclusion : 524 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Agile CRM? Les petites et moyennes entreprises qui ont besoin de ventes, de marketing et d'automatisation des services ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 524 Avis | | Simplicité | 4.0/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Agile CRM - **Pays**: HYDERABAD, Inde - **Entreprise fondée en**: 2012 ## Contexte commercial - **À partir de**: 8,99 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, français, italien, portugais, russe - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - Alertes/Notifications - Analyse des sentiments - Automate d'appel - Automatisation du marketing - Base de données de clients - Campagnes multiples - Catalog Management - Compte rendu et suivi de projet - Création de signatures - Distribution automatique des appels - Enregistrement des appels - Envoi de SMS en masse - Gestion de la communication - Gestion de plusieurs comptes - Gestion des activités commerciales - Gestion des boîtes de messagerie - Gestion des campagnes - Gestion des canaux - Gestion des connaissances - Gestion des contacts - Gestion des courriels - Gestion des signatures - Gestion des tickets de support - Gestion des tâches - Identification de l'appelant - Journalisation des appels - Messagerie planifiée - Mesure des performances - Mobile Optimization - Numéroteur prédictif (predictive dialer) - Planification des campagnes - Planification des campagnes - Planification des publications - Planification et programmation de projets - Portail libre-service - Routage automatisé - Routage des appels - Segmentation de la clientèle - Suivi de l'engagement - Suivi des appels - Suivi des clics - Suivi des courriels - Suivi des interactions - Suivi des interactions entre utilisateurs - Suivi des projets - Suivi du temps - Suivi et analyse de l'utilisation - Tableau de bord d'activités - Tableaux de classement - Task Editing ... et 94 fonctionnalités supplémentaires ## Intégrations (34 au total) - Adobe Commerce - ClickDesk - CreateForm - Drupal - Drupal Commerce - FreshBooks - FullContact - Gravity Forms - Help Scout - Joomla - JoomlaLMS - Leadpages - LinkedIn for Business - LiveHelpNow - Meta for Business ... et 19 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de ludification](https://fr.capterra.ca/directory/30911/gamification/software) - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Logiciels de gestion de campagnes](https://fr.capterra.ca/directory/30012/campaign-management/software) - [Logiciels de gestion des appels téléphoniques](https://fr.capterra.ca/directory/30901/call-tracking/software) ## Logiciels similaires 1. [monday.com AI Work Platform](https://fr.capterra.ca/software/147657/monday-com) — 4.6/5 (6072 reviews) 2. [Clockify](https://fr.capterra.ca/software/169607/clockify) — 4.8/5 (9248 reviews) 3. [Jira](https://fr.capterra.ca/software/19319/jira) — 4.4/5 (15417 reviews) 4. [Asana](https://fr.capterra.ca/software/120550/asana-pm) — 4.5/5 (13604 reviews) 5. [Trello](https://fr.capterra.ca/software/1010321/trello) — 4.5/5 (23556 reviews) ## Avis ### "Good solution for small businesses" — 4.0/5 > **Antonia** | *20 octobre 2024* | Génie civil | Taux de recommandation : 7.0/10 > > **Avantages**: It is all in one. Integrated sales, and services functions > > **Inconvénients**: Some limitations in customization. Its take some time to figure out it. > > In my opinion, it is a good solution for small businesses. ----- ### "AgileCRM automates digital marketing for us" — 5.0/5 > **Roni** | *6 septembre 2023* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: Agile CRM has some very remarkable Marketing Automation abilities that we are exploiting for now. It is possible to set up fundraising strategies, automated responses, and with Workato, it is possible to do even more. Agile CRM helps us get an accurate idea of where we are with respect to any possible deal. It monitors the replicas we enter freehand along with exhibits email correspondence and associated people, and handles things with the simple drive of a mouse. It is such an important portion of our company that you may not imagine an existence without it. If we didn't have it, it would mean missing important calls, not having up-to-date contact with many customers, suppliers and prospects, and losing track of them. > > **Inconvénients**: At the negotiation table, I would like Agile to report the number of days the agreement has lasted in that position. This information can be found in different places, but owning it on the Kanban board would be wonderful. I would like Agile CRM to also exhibit a figure of how existing marketing campaigns and automations relate to each other, in order to avoid nasty or repeated emails and other actions. It would be significantly more optimal if it were possible to access more information on the screen so you wouldn't have to dig so far outside the program and make decisions before executing your projects. > > Agile CRM is the most important program within our company. We use it for the purpose of preserving our customer and prospect databases, managing email rounds, tracking contracts, reporting and a bit of marketing automation. We will often bring people in for a short period of time to use the system, especially if they are in a project management position. The mobile app, which has just been released, is excellent and offers almost all the fundamental features of the web version. ----- ### "Agile CRM - Lots of features, mediocre execution" — 4.0/5 > **Michael** | *7 février 2024* | Services financiers | Taux de recommandation : 7.0/10 > > **Avantages**: Great features for the price. Nice User Interface. Intuitive. > > **Inconvénients**: Email marketing bounces back and other email challenges never really got resolved. > > I really want to like it. Such a good price for great features and a good UI. But some glitches prevent me from using it any longer. ----- ### "Do not use Agile if you want a service that you can trust" — 1.0/5 > **Jasmine** | *7 juin 2022* | Santé, bien-être et fitness | Taux de recommandation : 0.0/10 > > **Avantages**: when i first signed up for agile it was quite good. it had a few bugs that i overlooked and decided not to use like webhooks and scheduling. > > **Inconvénients**: I used only the campaigns and tags. Over the last year the campaigns stopped sending emails and the last 6 months they stopped sending altogether. I was told this would be fixed time and time again for over 6 months and it got to the point where the guy on the chat told me to make an appointment call. I never received that call or any of the othersi tried to book in. They never sent me correspondence as they promised and if you try to call their customer care number it is cancelled. They did finally get my emails working and all of the email that had been in a cue for the past year got email that had thousands of dollars worth of updates that they werent entitled to in them. Then when i wanted to cancel they wouldn't call me to cancel (they require a phone call to cancel) and charged me ANOTHER month. you also cannot download your campaigns and have to apistakingly go through and either have a replacement app ready or post everything into a word document so you dont lose your data. > > My overall experience with them was awful. They refused to give me any compensation for all the months of their product not working. trying to extract my data was a living nightmare and they wont give refunds even when their product fails. ----- ### "Good little CRM for a great price" — 4.0/5 > **Joshua** | *4 avril 2021* | Conseil en gestion | Taux de recommandation : 9.0/10 > > **Avantages**: Agile has a very expansive set of features that I could not find on other similarly priced products. It is reasonably priced for solopreneurs and offers a grown-up set of features for even small companies. The system is very configurable and offers user-defined fields for contact, company, and deal records - most other CRM solutions don't. > > **Inconvénients**: It looks like it needs a facelift - the UI could be improved as it doesn't look like there has been an update in many years. I would like to see a view that combines the information from contact, company, and deal records on one screen. > > Great system for tracking and following up with clients through the sales, marketing and implementation phases of the customer relationship. ----- Page : 1/22\ Suivant: [Page suivante](https://fr.capterra.ca/software/135148/agile-crm?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/135148/agile-crm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées