--- description: Usersnap : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Usersnap - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de débogage](/directory/30090/bug-tracking/software) > [Usersnap](/software/135579/usersnap) # Usersnap Canonical: https://fr.capterra.ca/software/135579/usersnap Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/135579/usersnap?page=2) > Signaler les bogues dans votre navigateur. Voir l'image plus grande. > > Conclusion : 48 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Usersnap? Usersnap est utilisé par les petites start-up technologiques, ainsi que par les grandes entreprises de logiciels (telles que Facebook, Google et Microsoft). Ces clients vont de l'e-commerce aux fintech, à l'e-travel et à l'e-government. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 48 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Usersnap - **Pays**: Linz, Autriche - **Entreprise fondée en**: 2013 ## Contexte commercial - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, coréen, croate, espagnol, français, hongrois, italien, japonais, tchèque, turc - **Pays disponibles**: Allemagne, Australie, Autriche, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Analyse des sentiments - Bibliothèque de questions - Collecte de données multicanal - Demande d'avis - Enquêtes et feedback - Feedback en continu - Gestion de projets - Gestion des affectations - Gestion des billets - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Gestion des flux de travail - Gestion des réponses - Gestion des tâches - Modèles personnalisables - Piste d'audit - Portail libre-service - Rapports et analyses - Rapports et statistiques - Structure des enquêtes de Net Promoter Score (NPS) - Suivi des problèmes - Tableau de bord - Visualisation de données ## Intégrations (34 au total) - ActiveCollab - Aha\! - Airtable - Asana - Axosoft - Basecamp - Businessmap - ClickUp - Drupal - Evernote Teams - GitHub - GitLab - Google Analytics 360 - Intercom - JIRA Service Management ... et 19 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de débogage](https://fr.capterra.ca/directory/30090/bug-tracking/software) ## Catégories connexes - [Logiciels de débogage](https://fr.capterra.ca/directory/30090/bug-tracking/software) - [Logiciels de gestion des services d'assistance](https://fr.capterra.ca/directory/30675/issue-tracking/software) - [Logiciels de feedback à 360 degrés](https://fr.capterra.ca/directory/30666/360-degree-feedback/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels de gestion des avis](https://fr.capterra.ca/directory/31024/review-management/software) ## Logiciels similaires 1. [Trustpilot](https://fr.capterra.ca/software/169618/trustpilot) — 4.5/5 (1205 reviews) 2. [Birdeye](https://fr.capterra.ca/software/152997/birdeye) — 4.7/5 (704 reviews) 3. [Swell](https://fr.capterra.ca/software/172802/swell) — 4.6/5 (358 reviews) 4. [Yotpo](https://fr.capterra.ca/software/144389/yotpo) — 4.5/5 (376 reviews) 5. [Weave](https://fr.capterra.ca/software/141842/weave) — 4.3/5 (672 reviews) ## Avis ### "Finally, Usersnap is what I was looking for\!" — 5.0/5 > **Alex** | *30 juillet 2019* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to use. Easy installation. User-friendly. Easy for non-tech-savvy users. The Chrome Extension works great. My clients already love it, and it's making my work easier\! > > **Inconvénients**: None, so far. Maybe I would add video recording to a future version. > > At Yucalab Digital Media, we create, localize, and translate a lot of content from English to Spanish for our clients. After looking for an app/software, to make annotations on a screenshot, to review mostly websites, I finally found Usersnap. When I started my search, I thought there were a lot of similar tools that could do this work, but surprisingly, I found just a few. And let me tell you, most of them were pretty BAD. For me, finding Usersnap was a miracle, and it has already become an essential tool for the work that I'm doing. ----- ### "Efficient Testing Tool" — 5.0/5 > **Meagan** | *11 juin 2025* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: It is an amazing and efficient way for our clients and internal team to test the Cvent website and registration prior to launching. > > **Inconvénients**: I can't say I have found anything I don't like at this time. I am a new user with this integration. So far I am really enjoying it. > > Overall it is extremely user friendly and allows an efficient way for our team to test the registration and website components leading up to a registration launch. ----- ### "Usersnap is a tidy option for QA & UX reporting on websites but lacks features & competitive pricing" — 4.0/5 > **Utilisateur vérifié** | *29 mars 2019* | Services et technologies de l'information | Taux de recommandation : 5.0/10 > > **Avantages**: I appreciated the tidy little on screen reporting widget that Usersnap Classic offers. The annotation tools, and label syncing with Jira is great. > > **Inconvénients**: When reporting issues or suggestions, the uploading of screenshots is slower than you'd like for power users. The Usersnap classic widget is neat, but the options for adjusting it to suit your projects are limited. You'll also find yourself limited when it comes to pricing and projects. The basic plans are fairly pricey and limited to running just a few projects at a time. This might be suitable for teams working on one or two in house websites, but doesn't work for web agencies with lots of clients. > > I've trialed Usersnap two times now to consider it for use with our team, first within the full Usersnap reporting and reviewing ecosystem, and later as a reporting tool for Jira. The tool seems neat for basic purposes, but is fairly limited and pricey for large teams working on multiple projects. ----- ### "Great price-quality" — 4.0/5 > **Utilisateur vérifié** | *18 janvier 2021* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Easy to use through its browser extension as well as by installing it. A valuable tool to keep all the product feedback together > > **Inconvénients**: Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes > > So far so good, great quality for the price you pay. ----- ### "Good tool for reporting bugs" — 4.0/5 > **Cristian** | *29 juillet 2020* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 8.0/10 > > **Avantages**: I like the possibility to add images to the ticket and also that i'm able to reply to a user directly via email. Also the organizing of a tickets is well thought, being able to get a ticket on your name and label it. > > **Inconvénients**: Some images are not shown correctly. For example, some buttons appear to be broken or some fields from our software look different. This lead to some miscommunication, so it would be nice to printscreen an instance without distorting it. > > Overall experience so far is good, i can recommend this tool as a professional one. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/135579/usersnap?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/135579/usersnap) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées