--- description: Service Fusion : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Service Fusion - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour électriciens](/directory/31006/electrical-contractor/software) > [Service Fusion](/software/135788/service-fusion) # Service Fusion Canonical: https://fr.capterra.ca/software/135788/service-fusion Page : 1/14\ Suivant: [Page suivante](https://fr.capterra.ca/software/135788/service-fusion?page=2) > Logiciel de gestion des interventions tout-en-un pour gérer votre entreprise de n'importe où, avec des forfaits à partir de 99 $/mois. > > Conclusion : 308 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Service Fusion? L'éditeur offre ses services à plus de 3 000 entreprises de maintenance sur site de petite et moyenne taille dans le secteur des services CVC, de la plomberie, de l'électricité, de la réparation d'appareils électroménagers, de la domotique, de l'audio, de la vidéo, de la serrurerie, de l'informatique et de nombreux autres services. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 308 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: EverCommerce ## Contexte commercial - **À partir de**: 259,00 $ US - **Public cible**: 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, États-Unis ## Fonctionnalités - Alertes/Notifications - Application mobile - Base de données de contacts - Base de données des coûts - Entretien des équipements - Estimation des coûts - Facturation - GPS - Gestion client - Gestion de la disponibilité - Gestion de projets - Gestion des bons de commande - Gestion des calendriers - Gestion des clients - Gestion des contrats/licences - Gestion des factures - Gestion des inspections - Gestion des offres - Gestion des ordres de travail - Gestion des réservations - Gestion des stocks - Gestion des stocks - Gestion des techniciens - Gestion des tâches - Historique des services - Importation et exportation de données - Logiciels CRM (gestion de la relation client) - Maintenance préventive - Monitoring - Paiements électroniques - Piste d'audit - Planification - Planification du personnel - Planification en temps réel - Pour sous-traitants en commerce/électr. industrielle - Rapports et analyses - Rapports et statistiques - Rapports personnalisables - Real-Time Updates - Relevé des matériaux - Routage - Réservation en ligne - Signature électronique - Stockage de documents - Suivi des tâches - Suivi du temps - Suivi du temps en ligne - Synchronisation du calendrier - Tableau de bord d'activités - Third-Party Integrations ... et 24 fonctionnalités supplémentaires ## Intégrations (15 au total) - Clyr - Coast - Customer Lobby - Dispatch - Google Calendar - Microsoft Outlook - Nexa Virtual Receptionist - PaySimple - Podium - Profit Rhino - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Sameday - pulseM ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels pour électriciens](https://fr.capterra.ca/directory/31006/electrical-contractor/software) ## Catégories connexes - [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software) - [Logiciels d'affectation du personnel](https://fr.capterra.ca/directory/30059/service-dispatch/software) - [Logiciels CVC](https://fr.capterra.ca/directory/30107/hvac/software) - [Logiciels pour plombiers](https://fr.capterra.ca/directory/30673/plumbing/software) - [Logiciels de gestion des ordres de mission](https://fr.capterra.ca/directory/30785/work-order/software) ## Logiciels similaires 1. [Jobber](https://fr.capterra.ca/software/127994/jobber) — 4.6/5 (1475 reviews) 2. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5308 reviews) 3. [BuildOps](https://fr.capterra.ca/software/194155/buildops) — 4.4/5 (177 reviews) 4. [ServiceTitan](https://fr.capterra.ca/software/150053/servicetitan) — 4.3/5 (339 reviews) 5. [FieldPulse](https://fr.capterra.ca/software/153475/fieldpulse) — 4.6/5 (490 reviews) ## Avis ### "Love the system as a whole, but the app and text functions are frustrating." — 4.0/5 > **Heather** | *6 janvier 2026* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: The Customer Support team. The agents are friendly and knowledgeable. It never takes long to get through by phone, by email or by chat. When we are trying to resolve major workflow challenges, they take all the time we need to help us find solutions. Wonderful Customer Service at Service Fusion :) > > **Inconvénients**: The field app and the texting functions. Our senior team members are frequently on the road without access to a laptop. There are far too many functions the app cannot access. The texting functions show our personal phone numbers unless we are sending an On The Way text or at a laptop using the (very clunky) text functions there. The texting needs major improvements. > > I am a big fan of Service Fusion having worked with it at two different employers. As I learn more from Customer Service I like it more and more. Just wish we could use estimate templates, admin functions, internal and external text functions etc through the app. ----- ### "The good, the bad, and the ugly" — 3.0/5 > **Stacey** | *30 octobre 2024* | Fabrication électrique/électronique | Taux de recommandation : 4.0/10 > > **Avantages**: I love that they have a phone system that works over the internet, loads of additional features such as inventory tracking, capturing photos directly into the platform and the ability to have clients sign forms right in the field. > > **Inconvénients**: Difficulty in implementation, the speed of moving everything from our original CRM to the new platform. On month four and it's still not completed, so we haven't yet been able to make the move to the new platform. > > At first we were excited about the new platform, but after four months of paying for our current platform (Jobber) and Service Fusion and not being able to implement it, the shine is wearing off. The breaking point came yesterday when we discovered much to our chagrin that the job history could not be migrated. We're talking 8 plus years of photos, job notes, everything. We understood from the first meeting that this would be taken care of and during all these months of setup, we come to find out that won't be happening unless we do it ourselves manually. We don't have the time or resources for that kind of thing and at $833 a month after exchange, I would think this should have been done for us. Even their website states the following: As we start importing in the types of data (customers, equipment, job history), we will reach out to you at the end of each day and let you know the imports that have been completed. If you have any questions or concerns, feel free to reach out to us, we will work with you to make any adjustments you see fit. Between this and other issues we've run across - such as clients with multiple properties not being migrated correctly (one property management company had 62 clients and only 1 was shown and no job history) it's been disappointing. Rather than throw good money after bad, we're pulling the plug. We've spent a lot of time working on getting it set up but can't continue investing time and money into a program that doesn't deliver what its own website states it does. I've emailed customer service and our onboarding specialist, who by the way was professional and kind, but I have yet to hear back from anyone. I'm really surprised by this and disappointed. Even last week when they charged our card for $2500 with zero explanation (I can only assume it's for the next three months) and I emailed them asking about it - radio silence. Really disappointing customer service and trying to cancel is turning out to be incredibly difficult\! Even more disappointing that they have no way to migrate job history and it took us four months and so far about 4k to find out. ----- ### "Service Fusion a A-plus" — 5.0/5 > **Cyndi** | *6 janvier 2026* | Construction | Taux de recommandation : 8.0/10 > > **Avantages**: The program is very user friendly an it offers all that we require for our business. Customer support is always very helpful and knowledgeable when ever i call in for assistance. > > **Inconvénients**: The sync with QBO is not always perfect. i find it does not always work with receiving payments and sometimes for whatever reason the customers do not sync over. > > I have been using the program since 2022 and i find it to be a great dispatch program for our needs. As an electrical contractor it is important to have a reliable dispatch program that also has a great mobile APP ----- ### "General manager" — 4.0/5 > **Leah** | *19 janvier 2026* | Fabrication électrique/électronique | Taux de recommandation : 10.0/10 > > **Avantages**: Easy scheduling. User friendly. Navigating is easy. I like the formats and how it looks. Setting up prompts. > > **Inconvénients**: Multiple visits.. doesnt allow to skip over the weekend. Having to make multiple site visits. Timesheets could use some work > > Great\! It’s eased our scheduling/timesheets/ invoicing immensely. Definitely recommend to others in the field ----- ### "Service fusion helps us run our business." — 5.0/5 > **Chelsea** | *7 janvier 2026* | Construction | Taux de recommandation : 9.0/10 > > **Avantages**: I like the customer support, and that our technicians can add notes and photos in real time. Invoicing directly from the software is great > > **Inconvénients**: Sometimes it’s complicated to get an invoice to display properly the name and location with parent accounts. > > Overall I like service fusion and it helps us run our business. It keeps us organized and keeps tract of daily information. ----- Page : 1/14\ Suivant: [Page suivante](https://fr.capterra.ca/software/135788/service-fusion?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/135788/service-fusion) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées