--- description: UserVoice : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UserVoice - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Systèmes de management des idées](/directory/10027/idea-management/software) > [UserVoice](/software/135908/uservoice) # UserVoice Canonical: https://fr.capterra.ca/software/135908/uservoice Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/135908/uservoice?page=2) > UserVoice développe des plateformes de gestion de produits qui transforment la manière dont les entreprises collectent, analysent et hiérarchisent les retours d'informations et les demandes de fonctionnalités. > > Conclusion : 70 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise UserVoice? Directeurs de produits et responsables de produit, en particulier dans les grandes entreprises et les entreprises SaaS. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 70 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: UserVoice - **Pays**: San Francisco, É.-U. - **Fondé**: 2008 ## Contexte commercial - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien - **Pays disponibles**: Allemagne, Australie, Canada, Chine, Inde, Japon, Royaume-Uni, États-Unis ## Fonctionnalités - Analyse visuelle - Classement des idées - Collecte de données multicanal - Discussions/Forums - Définition des priorités - Enquêtes et feedback - Gestion de la base de connaissances - Gestion de projets - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des courriels - Gestion des enquêtes et sondages - Gestion des exigences - Gestion des flux de travail - Gestion des idées - Ideation - Outils de collaboration - Portail libre-service - Roadmap stratégique de produits - Segmentation de la clientèle - Suivi de l'engagement - Tableau de bord - Tableau de bord d'activités - Visualisation de données ## Intégrations (9 au total) - Fivetran - Jira - Microsoft Visual Studio - Salesforce Sales Cloud - Stitch Labs - SurveyMonkey - Tray.io - Zapier - Zendesk Suite ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances ## Category - [Systèmes de management des idées](https://fr.capterra.ca/directory/10027/idea-management/software) ## Catégories connexes - [Systèmes de management des idées](https://fr.capterra.ca/directory/10027/idea-management/software) - [Logiciels de gestion des produits](https://fr.capterra.ca/directory/30865/product-management/software) - [Logiciels PLM (Product Lifecycle Management)](https://fr.capterra.ca/directory/30009/product-lifecycle-management/software) - [Logiciels de gestion de l'innovation](https://fr.capterra.ca/directory/31013/innovation/software) - [Outils roadmap](https://fr.capterra.ca/directory/30864/product-roadmap/software) ## Logiciels similaires 1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1754 reviews) 3. [Aha\!](https://fr.capterra.ca/software/144020/aha) — 4.7/5 (561 reviews) 4. [monday.com](https://fr.capterra.ca/software/147657/monday-com) — 4.6/5 (5726 reviews) 5. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Avis ### "Gives us almost everything we need for a great price" — 5.0/5 > **Jessica** | *23 novembre 2018* | E-learning | Taux de recommandation : 10.0/10 > > **Avantages**: We've used UserVoice for a number of years now and it's really been almost everything we've needed from a support ticket system. It allows us to quickly and easily manage users' questions and provide answers and feedback. One great thing we've gotten from it is creating our "knowledge base," which helps us both answer frequent questions more quickly (by using the drop down feature to pre-fill a response with an answer from the knowledge base) as well as providing a ready-made FAQs page for our site. Agents can easily be assigned to different tickets and it's clear who is responding to what ticket, which was problematic in our old system and we often had multiple people answering the same question at the same time. > > **Inconvénients**: On the other hand, UserVoice hasn't always been great about catching obvious spam and we have to do a fair amount of blacklisting manually. We offer content in Spanish, Portuguese, and English but you can only set it to one language, so right now we have a completely separate support system for our Spanish and Portuguese learners. And oddly, they have no online/email tech support available. You have to call if you have an issue. :( > > UserVoice is used by our support team to answer users' questions and provide information as needed. It helps us manage our support tickets and provides a way for our learners to easily provide feedback. ----- ### "Great product, miss their help desk software" — 5.0/5 > **Tasha** | *4 novembre 2021* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: I used uservoice for their help desk software. At the time, they didn't have any in-app heads up messages so I got pressure from our \[SENSITIVE CONTENT\] to consolidate our systems and use intercom for help desk and in-app messages. It didn't take long to realize the mistake that was made. Uservoice was far superior than intercom for help desk interactions and help articles. Their ability to track how many tickets never made it to our inbox because they were solved by serving up a help doc was really useful. > > **Inconvénients**: At the time, they didn't off any heads up or bulk messaging to all users. We couldn't send out bulk communications when we were having an outage or we were releasing new features. > > I wish they still offered their help desk software. ----- ### "not recommended" — 3.0/5 > **Anand** | *2 octobre 2019* | Logiciels | Taux de recommandation : 1.0/10 > > **Avantages**: Still not gotten a good walk through of the product from the Customer success, i hate these lengthy email coms and want a slack channel to get going fast. > > **Inconvénients**: its not so intuitive and no good examples listed and process is not very clear ----- ### "We and our clients love UserVoice, big improvement to feedback loop & transparency\!" — 5.0/5 > **Megan** | *6 mars 2019* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: The best part of UserVoice is getting more and consistent feedback from our users. Right away we had things that got voted to the top that were not even on our radar from client conversations/interviews and other internal feedback. Gives me a pool of people invested in our product to contact for interviews and digging into the 'why's' around their requests. Our internal folks love it as they have somewhere to point our users to that they know will get them heard without them having to be the go between. We have an annual conference, and i had numerous clients come up and tell me that they absolutely love UserVoice. > > **Inconvénients**: The main struggle is getting the time to keep on top of it, we get so many ideas\! The dashboard doesn't give me much information, may be due to our set up, I always head right into a view of the ideas so would love to be able to bypass that page. > > Benefits have been getting a better pulse from our clients on what matters to them most (more than just the squeaky wheels), gives me a pool of clients that have interest on a topic and are engage to do customer interviews with, makes our clients happy to have somewhere that they can see their voice being heard\! ----- ### "Great product for keeping track of software wishlist" — 5.0/5 > **Phil** | *12 novembre 2022* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to set up.Low cost to start.Issue tracking is great.Great way to keep a knowledgebase > > **Inconvénients**: We've used Uservoice for 8 years and haven't found much we don't like about it. The only thing I can think of is sometimes customer emails get blocked for no reason so we don't get their support ticket. Uservoice is great to work with when getting these resolved. > > We've used it for 8 years and loved the features it provides for our small team. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/135908/uservoice?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/135908/uservoice) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | ----- ## Données structurées