---
description: Call Box : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Call Box - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [Call Box](/software/136167/call-box)

# Call Box

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> Une solution de suivi des appels et d'analytique qui aide les équipes de vente et de service à identifier les opportunités manquées et à améliorer les compétences téléphoniques.
> 
> Conclusion : 11 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.3/5** | 11 Avis |
| Simplicité | 4.4/5 | D'après l'ensemble des avis |
| Support client | 4.7/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.4/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Call Box
- **Fondé**: 1988

## Contexte commercial

- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais
- **Pays disponibles**: États-Unis

##  Fonctionnalités

- CTI (couplage téléphonie informatique)
- Enregistrement des appels
- Enregistrements
- Gestion des listes d'attente
- Journalisation des appels
- Logiciels CRM (gestion de la relation client)
- Rapports et analyses
- Suivi des appels
- Transcription des appels

## Intégrations (1 au total)

- GoTo Connect

## Ressources d'aide

- Chat/Clavardage

## Category

- [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software)

## Catégories connexes

- [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software)
- [Logiciels d'enregistrement des appels](https://fr.capterra.ca/directory/30533/call-recording/software)
- [Logiciels de gestion des appels téléphoniques](https://fr.capterra.ca/directory/30901/call-tracking/software)

##  Logiciels similaires

1. [800.com](https://fr.capterra.ca/software/208208/800-com) — 4.7/5 (313 reviews)
2. [CTM](https://fr.capterra.ca/software/152004/call-tracking-software) — 4.6/5 (150 reviews)
3. [JustCall](https://fr.capterra.ca/software/157853/justcall) — 4.1/5 (223 reviews)
4. [Nextiva](https://fr.capterra.ca/software/175788/nextiva) — 4.6/5 (914 reviews)
5. [Liine](https://fr.capterra.ca/software/184326/liine) — 4.9/5 (161 reviews)

## Avis

### "Excellent software, I will surely recommend" — 4.0/5

> **tommy** | *7 mars 2018* | Taux de recommandation : 8.0/10
> 
> **Avantages**: We are able to give call tracking results to our clients and allow our clients to look up their own call tracking results. Their support team is very easy to reach and are very professional.
> 
> **Inconvénients**: There are sometimes when accessing these reports is kinda sluggish.  And sometimes It seems some of the information is inaccurate.  But I think is the best I have found out there

-----

### "Review" — 4.0/5

> **Josh** | *20 février 2023* | Santé, bien-être et fitness | Taux de recommandation : 7.0/10
> 
> **Avantages**: The call listening and designation of appointment status within reports
> 
> **Inconvénients**: Sometimes the reports have the wrong labels selected for appointments that are new patients versus existing patients.

-----

### "Car Wars helped our sales team improve." — 3.0/5

> **Sandra** | *18 janvier 2018* | Automobile | Taux de recommandation : 5.0/10
> 
> **Avantages**: Car Wars was user-friendly and very straightforward.  Using Car Wars helped our sales staff to improve.
> 
> It was a pretty straightforward system to measure your sales staff with.Software used is only as good as the people who are using it.  Meaning half the battle is to get your people to engage.  Believe in it.

-----

### "Callbox will add new value to the sales process" — 5.0/5

> **Aniket** | *6 mars 2023* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10
> 
> **Avantages**: The ability to track multiple marketing leads via phone calls or online leads. I love the ability to track my staff's workload and also be able to listen to their phone calls to provide coaching to help them overcome obstacles. I also love the ability to analyze my phone volume by day and by hour to help maximize staffing needs.
> 
> **Inconvénients**: Call search via phone number is not great. If we don't know when the call came in, it's hard to track the call down.
> 
> It is never easy to generate new leads for growth. Callbox provides insight into those new leads and allows you to evaluate and train team members to convert leads to actual clients. Also, identifying and knowing which marketing programs are the most impact full in lead generation helps spend marketing funds in the right areas.

-----

### "VHS - callbox review.  14 year customer.  Love y’all." — 5.0/5

> **Nick** | *6 mars 2023* | Marketing et publicité | Taux de recommandation : 10.0/10
> 
> **Avantages**: We love the personal interaction and the consistency with product.
> 
> **Inconvénients**: Our use case is pretty cut and dry.  I wished we could implement the call reviews platform wide and not affect our monthly spend.  Or at least pilot it for free to show the efficacy before we launch.
> 
> Extremely positive.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/136167/call-box)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/136167/call-box> |
| de-AT | <https://www.capterra.at/software/136167/call-box> |
| de-CH | <https://www.capterra.ch/software/136167/call-box> |
| en | <https://www.capterra.com/p/136167/Call-Box/> |
| en-AE | <https://www.capterra.ae/software/136167/call-box> |
| en-AU | <https://www.capterra.com.au/software/136167/call-box> |
| en-CA | <https://www.capterra.ca/software/136167/call-box> |
| en-GB | <https://www.capterra.co.uk/software/136167/call-box> |
| en-IE | <https://www.capterra.ie/software/136167/call-box> |
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| fr | <https://www.capterra.fr/software/136167/call-box> |
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| fr-LU | <https://www.capterra.lu/software/136167/call-box> |
| it | <https://www.capterra.it/software/136167/call-box> |

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