--- description: SherpaDesk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SherpaDesk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'automatisation](/directory/16/professional-services-automation/software) > [SherpaDesk](/software/136172/sherpadesk) # SherpaDesk Canonical: https://fr.capterra.ca/software/136172/sherpadesk Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/136172/sherpadesk?page=2) > Une solution de support client qui se concentre sur ce qui compte vraiment : le temps. > > Conclusion : 62 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SherpaDesk? Pour les petites et moyennes entreprises, ainsi que les entreprises de services personnels. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 62 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: SherpaDesk - **Fondé**: 2012 ## Contexte commercial - **À partir de**: 39,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Alertes/Notifications - Alerts/Escalation - Application mobile - Facturation - Gestion de la base de connaissances - Gestion de projets - Gestion des accords de service - Gestion des factures - Logiciels CRM (gestion de la relation client) - Outils de collaboration - Portail libre-service - Rapports et analyses - Routage automatisé - Stratégie de marque personnalisable - Suivi des interactions - Suivi du temps - Suivi du temps et des dépenses - Tableau de bord d'activités ## Intégrations (5 au total) - FreshBooks - Microsoft 365 - QuickBooks Online - QuickBooks Online Advanced - Salesforce Sales Cloud ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels d'automatisation](https://fr.capterra.ca/directory/16/professional-services-automation/software) ## Catégories connexes - [Logiciels d'automatisation](https://fr.capterra.ca/directory/16/professional-services-automation/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Solutions de note de frais](https://fr.capterra.ca/directory/30080/time-and-expense/software) - [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software) - [Logiciels de suivi commercial](https://fr.capterra.ca/directory/32744/sales-tracking/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [SysAid](https://fr.capterra.ca/software/107225/sysaid) — 4.5/5 (511 reviews) 5. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Avis ### "SherpaDesk is the most economical and effective ticketing solution that we've ever used." — 5.0/5 > **Doug** | *18 septembre 2017* | Taux de recommandation : 10.0/10 > > **Avantages**: SherpaDesk is adaptable for all users and groups of users. It's simple to enter, update, work on and close a ticket, and assets can be attached to a ticket. It's all web-based, so there is no client, so it's very device agnostic. The reports are informative and easy to generate. The process is now simpler to transfer tickets, including a feature to automatically route tickets to a user or queue. > > We transitioned from the BigWeb Apps, so it took a little time to learn how to effectively use SherpaDesk. ----- ### "NEW LOOK RATING" — 4.0/5 > **Utilisateur vérifié** | *29 janvier 2026* | Gestion de l'enseignement | Taux de recommandation : 8.0/10 > > **Avantages**: The software was great until this latest version, especially not receiving any notification. The new look is too " busy", however we will probably just have to adjust > > **Inconvénients**: As far as the don't like , its been previously described INTHE ABOVE comments. > > Overall rating prior to the changes. Great communication tool and organizing a team effort is easy using this ----- ### "Review on a great project" — 3.0/5 > **Stephen** | *14 octobre 2024* | Informatique et sécurité réseau | Taux de recommandation : 8.0/10 > > **Avantages**: Well first ill say the setup was pretty easy. I had one of my employees tag along with me to do the setup he said also he likes the pricing of it so he was thinking about doing it for his company > > **Inconvénients**: Wish I could reprogram some of the customizations it could be a lot more functionable with customization > > Honestly I like the program it has an app too so that's pretty cool any software that has an app also is a win-win in my book just as long it works ----- ### "Foundation of control for our IT support business." — 4.0/5 > **John** | *26 juillet 2017* | Taux de recommandation : 9.0/10 > > **Avantages**: - Easy to use. - Great support. - Full featured with options to enable only what is needed. - Continually updated. - A pleasure to use. - Easy for end users, engineers and customers. - Was up and using in 7.6 minutes. SherpaDesk is great. It has changed the way I do business. I have tried and reviewed many different helpdesk/ticketing solutions and SherpaDesk is the best fit for us by far.. > > **Inconvénients**: I struggled to find a sensible con to post. No deal breakers. Some features need improvement (which seems to be continually happening) as they are a little rough around the edges or overly complex. During my use we found one bug and made one suggestion which were both fixed/implemented in a timely manner. ----- ### "Simple, powerful ticketing" — 5.0/5 > **Micah** | *2 mai 2016* | Presse écrite > > **Avantages**: Easy to understand for techs; good presentation of information in dashboards; It does what it is supposed to do effectively and for a good price. You can get very good reporting and offers very credible tools to help a manager manage workflow. > > **Inconvénients**: End users still have to understand the emails. Since the bulk of IT ticket work is generated by the lower end of the user base, easier to understand discussion chains would be nice. I haven't seen anyone really do it better - the time/date stamps make it easy for me, but I'm not at the low end of the user base (at least I like to think I'm not). > > If you're looking for a good web-based ticketing solution SherpaDesk deserves a look. It is straightforward and simple, and has been a great solution for us. If you use it for it's intended purpose, it is robust enough to do an excellent job and yet simple enough to have a very short learning curve. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/136172/sherpadesk?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/136172/sherpadesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées