--- description: Toast POS : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Toast POS - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de caisse pour restaurants](/directory/30603/restaurant-pos/software) > [Toast POS](/software/136301/toast-pos) # Toast POS Canonical: https://fr.capterra.ca/software/136301/toast-pos Page : 1/23\ Suivant: [Page suivante](https://fr.capterra.ca/software/136301/toast-pos?page=2) > Toast est un système de gestion de points de vente et de restaurants tout-en-un conçu pour améliorer l'efficacité et réduire considérablement les coûts. > > Conclusion : 549 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Toast POS? Toast est exclusivement conçu pour le secteur des services alimentaires. Alors que d'autres systèmes de point de vente sont utilisables par plusieurs secteurs, Toast s'est toujours attaché à répondre aux défis spécifiques des fournisseurs de services de restauration. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 549 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 3.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Toast - **Pays**: Boston, É.-U. - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 69,00 $ US - **Type de licence**: (Version gratuite disponible) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site), Android (mobile) - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 210 de plus ## Fonctionnalités - Accès mobile - Alertes/Notifications - Barcode/Ticket Scanning - Caisse pour restaurants - Carte de fidélité - Commande en ligne - Comptes clients - Contrôles/Permissions d'accès - Facturation - For Bakeries - Gestion client - Gestion de l'e-commerce - Gestion de la trésorerie - Gestion de table - Gestion des cartes cadeaux - Gestion des commandes - Gestion des conseils - Gestion des employés - Gestion des livraisons - Gestion des prix - Gestion des remises - Gestion des retours - Gestion des reçus - Gestion des réservations - Gestion des stocks - Gestion des stocks - Gestion des stocks de la vente au détail - Intégration comptable - Kitchen/Menu Management - Marketing par courriel - Paiements en ligne - Paiements électroniques - Personnalisation de site web - Point de vente (PDV) - Rapports de ventes - Rapports et analyses - Rapports et statistiques - Saisie de commande - Signature électronique - Stratégie de marque personnalisable - Suivi des commandes - Suivi des retours - Third-Party Integrations - Traitement des cartes de crédit - Vérifications distinctes ## Intégrations (69 au total) - 7shifts - Avero Slingshot - Backbar - BevSpot Food and Beverage Management - Bloom Intelligence - Brightloom - Cartwheel - ChowNow - Chowly - Cirrus - Cloudbeds - Cohesion - Como Sense - Craftable - CrunchTime ... et 54 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels de caisse pour restaurants](https://fr.capterra.ca/directory/30603/restaurant-pos/software) ## Catégories connexes - [Logiciels de caisse pour restaurants](https://fr.capterra.ca/directory/30603/restaurant-pos/software) - [Logiciels de gestion de restaurant](https://fr.capterra.ca/directory/20026/restaurant-management/software) - [Logiciels de caisse](https://fr.capterra.ca/directory/20052/point-of-sale/software) - [Logiciels de caisse pour bars](https://fr.capterra.ca/directory/30897/bar-pos/software) - [Systèmes de caisse iPad](https://fr.capterra.ca/directory/30915/ipad-pos/software) ## Logiciels similaires 1. [Epos Now](https://fr.capterra.ca/software/152638/epos-now) — 3.8/5 (713 reviews) 2. [Restroworks](https://fr.capterra.ca/software/142877/restroworks) — 4.9/5 (568 reviews) 3. [SpotOn](https://fr.capterra.ca/software/197473/spoton-restaurant) — 4.3/5 (368 reviews) 4. [Lavu](https://fr.capterra.ca/software/118828/lavu) — 4.2/5 (257 reviews) 5. [TouchBistro](https://fr.capterra.ca/software/140677/touchbistro) — 3.8/5 (412 reviews) ## Avis ### "Non recommended for Concession or Non-Profit" — 1.0/5 > **Brian** | *19 janvier 2025* | Services et installations de loisirs | Taux de recommandation : 2.0/10 > > **Avantages**: TOAST POS is a very useful POS with great menus, good back end and reporting. We really like the integration to QBO using a third party tool. The startup and training is well done. The cost is double what we were paying before; however, the operational returns are well worth the cost. > > **Inconvénients**: TOAST support it very poor. We struggled to get payment terminals working correctly. Our customer facing team needs to deal with 3 to 5 walkup clients per minute. The team couldn't deal with troubleshooting terminals on the telephone with support and serving customers at the same time. The problem was solved by a technician looking at the transaction logs and sending a replacement terminal. Our biggest challenge was changing banks. We had three attempts to get the new banking set up, and received confirmation that the request was completed. This process took more than two months and included email, telephone, and service tickets. When our payments to TOAST stopped due to this problem, we got more attention. Unfortunately, TOAST support often sent requests to the wrong people, ignored our emails and comments in the service tickets, and asked for the same information several times. The support frustration and extra work do not make up for the good product. > > Our requirements were for a simple POS with high rates of customer throughput at a concession. Similar to a football game at half time. The system is very capable,except for some issues with payment terminals that were eventually resolved. High paced concession throughput is a bit of a challenge. Our organization is a small non-profit with concession turnover less than $300k. All of our executive are volunteers and do not meet on a weekly or monthly basis. The TOAST support people seemed to be obsessed with communicating with the "owner" which there is none. We would get stuck in circular communications. I would not recommend TOAST for a non-profit. I do not believe a business owner would have the same issues. ----- ### "Toast Review" — 5.0/5 > **Jackie** | *5 mai 2025* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: The pros is a lot of the sales summaries can be located online which makes it easy to look up specific bills etc. > > **Inconvénients**: I don’t love that the POS can only have on bill open at a time. It makes it challenging for buyouts. > > It’s been great\! It’s a very organized software which makes it easy to do things both in person and from home online. ----- ### "They will say and do anything to make the sale after that you're on your own.." — 1.0/5 > **Sheena** | *9 avril 2025* | Produits alimentaires | Taux de recommandation : 0.0/10 > > **Avantages**: I've never had the chance to use my system. Unfortunately my cafe never got off the ground due to the landlord having a bunch of illegal apartments in the building. TOAST was amazing during the selling of the product but as soon as things went bad for me they played games and lied to me until it got to the point that I've now been paying for a system that has never been out of its boxes, for almost a year. They were so helpful and responsive until they made the sale and then literally just tossed me around, lied to me and trapped me into losing $1000's of dollars, so be very very careful. They pushed hard for the sale including making me believe I needed this system before I really did and now they're just more if my money wasted for nothing. I'm not saying they aren't a good system, I can't say, but I can say they're "caring customer service" is a crock that will disappear the minute your only is signed on the contract and they will lie and do things to make sure you're trapped. At the beginning I was told they couldn't do anything about it, now they say it's been too long to do they lied to get me past the 90 days and then acted like I didn't tell them what was going on. I highly recommend getting EVERYTHING in email or text. Do not believe anything you're told over the phone or they will screw you over ----- ### "Worse Experience" — 1.0/5 > **Yaar** | *17 mars 2025* | Restaurants | Taux de recommandation : 0.0/10 > > **Inconvénients**: Worse working experience with this company I will advise all small businesses not to switch to toast I switched to toast a month ago I changed my banking account before starting with toast and provided all the required information to them ( all relevant emails from toast employees I have if someone wants to see) now it is third week and we didn’t get a single penny in our account from toast. We are using toast machine for our transactions from more than 3 weeks now and their employees are unable to solve our issue. We are small business restaurant our daily pre authorized payments are going through every day from our bank account and we are borrowing money everyday to keep our bank account in good standing. I got inspired by their facebook advertising but now I will request all the small business owners not to get inspired by that promises which they can’t fulfill. Yaar Khan Niagara TABAQ Restaurant Fort Erie Ontario Canada ----- ### "Toast POS is a great system for Venues with Large Capacities" — 5.0/5 > **Katherine** | *10 mai 2025* | Restaurants | Taux de recommandation : 7.0/10 > > **Avantages**: Toast is a great POS software that we are using for both of our venues - its easy to set up and have multiple computers being used at the same time for orders. > > **Inconvénients**: As Toast POS is a newer software system compared the others, the customer service side needs a bit of work > > Overall experience using Toast is great\! We have multiple stations as well as handles for all of our staff to use to help the speed of service. ----- Page : 1/23\ Suivant: [Page suivante](https://fr.capterra.ca/software/136301/toast-pos?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/136301/toast-pos) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées