--- description: Gingr : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gingr - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour entreprises de toilettage pour animaux](/directory/30845/pet-grooming/software) > [Gingr](/software/136469/gingr) # Gingr Canonical: https://fr.capterra.ca/software/136469/gingr Page : 1/10\ Suivant: [Page suivante](https://fr.capterra.ca/software/136469/gingr?page=2) > Gingr est un logiciel de réservation de pointe pour le secteur des services aux animaux de compagnie. Un support convivial de premier plan et riche en fonctionnalités \! > > Conclusion : 222 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Gingr? Gingr est parfait pour la plupart des garderies pour chiens et des centres d'accueil pour animaux et propose des options fantastiques pour le toilettage, le dressage et le commerce de détail. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 222 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Gingr - **Entreprise fondée en**: 2014 ## Contexte commercial - **À partir de**: 95,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Base de données de clients - Base de données de clients - Catalogue de services - Confirmations/Reminders - Facturation - Formulaires personnalisables - Gestion client - Gestion de la disponibilité - Gestion des calendriers - Gestion des employés - Gestion des rendez-vous - Gestion des réservations - Gestion des stocks - Gestion du personnel - Intégration de sites web - Messagerie SMS - Paiements en ligne - Planification - Planification automatisée - Portail client - Rappels - Rendez-vous récurrents - Réservation en ligne - Suivi des anniversaires ## Intégrations (7 au total) - Broadly - CardConnect - IFTTT - Kisi - Meta for Business - Stripe - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels pour entreprises de toilettage pour animaux](https://fr.capterra.ca/directory/30845/pet-grooming/software) ## Catégories connexes - [Logiciels pour animaux de compagnie](https://fr.capterra.ca/directory/30574/kennel/software) - [Logiciels pour entreprises de toilettage pour animaux](https://fr.capterra.ca/directory/30845/pet-grooming/software) - [Logiciels d'agenda](https://fr.capterra.ca/directory/30757/appointment-scheduling/software) ## Logiciels similaires 1. [DaySmart Pet](https://fr.capterra.ca/software/93413/DaySmart-Pet) — 4.3/5 (220 reviews) 2. [Paw Partner](https://fr.capterra.ca/software/203713/paw-partner) — 4.8/5 (61 reviews) 3. [MoeGo](https://fr.capterra.ca/software/165732/moego) — 4.7/5 (232 reviews) 4. [Savvy Pet Spa](https://fr.capterra.ca/software/183787/savvy-pet-spa) — 4.6/5 (75 reviews) 5. [Goldie](https://fr.capterra.ca/software/1036086/goldie) — 4.8/5 (1172 reviews) ## Avis ### "The Worst Software Support Experience We've Ever Had." — 1.0/5 > **Rhonda** | *15 juillet 2026* | Vétérinaire | Taux de recommandation : 0.0/10 > > **Avantages**: - The interface is clean when it's working. - The platform has useful features and good potential. - The software easy to navigate when it functions properly. - The platform seemed promising when we first switched. > > **Inconvénients**: - Broken software, disappearing client data, and customer support that simply doesn't exist. - Critical software issues ignored for a month while support never returns calls or voicemails. - Unreliable software, lost client records, and the worst customer support I've experienced. - Over a month of broken software, lost data, and repeated broken promises from support. - They take payments promptly, but fail to support customers when their software breaks. - Critical business issues, missing client data, and weeks of unanswered calls and voicemails. > > I have never left a review like this before, but after more than a month of dealing with this situation with Gingr, enough is enough. We are a large grooming salon with over 6,000 clients and 12–14 stylists and support staff. Since June 17 (today is July 15), the software has become almost unusable. Nearly every click takes 9+ seconds. We're missing client data, Notes have disappeared, and entire phone/text histories are gone in countless cases. Conversations, important client information, and records that help protect both our clients and our business have simply vanished. At this point, I cannot confidently trust anything in the system to be accurate. We've documented everything with videos, screenshots, internet speed tests, and detailed descriptions. We've checked our internet, restarted equipment, cleared cookies and cache, tested from multiple locations and networks, and provided Gingr with everything they've requested. Despite all of that, virtually nothing has been resolved. The customer support has been even worse than the software. For the last month, I have called hundreds of times, and that is not an exaggeration. Every call says the average wait is 6–7 minutes, yet after about 11 minutes on hold, I'm disconnected and sent to voicemail. Think about that. Even assuming only 20 calls a day over 24 business days, that's roughly 88 hours spent on hold, only to be sent to voicemail. I've also left 10+ voicemails. \*\* Not one has ever been returned to date.\*\* On July 9, I finally reached someone, only the 4th time I'd spoken to a person since June 17. I was told they were discussing my case "right then" and that I would absolutely receive a callback. I even gave them until 12:00 p.m. the following day. They promised someone would call. They never did. It's now July 15. No callback. No email. No update. No accountability. To make matters worse, they've now removed the option to even wait on hold. You're immediately directed to voicemail, which, based on my experience, they simply don't return. Meanwhile, Gingr had absolutely no trouble processing our monthly subscription payments. They're happy to collect subscription fees while existing customers are left with unreliable software, disappearing client records, and customer support that is effectively nonexistent. Our staff have been brought to tears. Our clients are frustrated by unreasonable checkout delays, or long hold times while we're trying to process things. I am completely at my wits' end. The amount of time, stress, lost productivity, and disruption this has caused is beyond unacceptable. In my opinion, Gingr seems more focused on signing up new customers than supporting the ones already paying them. If they don't have the capacity to answer phones, return voicemails, or resolve business-impacting issues, why continue bringing on more businesses? This comes after switching from DaySmart just over a year ago. I invested hundreds of hours setting up Gingr, manually moving thousands of pre-booked appointments, customizing the system, and training my team. What wasn't made clear was how much of that burden would fall on us, or how little support we'd receive. When I inquired on the possiblility for assistance setting up the points program, the email responses were surprisingly rude. I don't enjoy posting negative reviews because I know they can make or break a business. I told Gingr on July 9 that if I didn't receive the promised callback by July 10 at noon, I would post an honest review. I waited another five days. I still haven't heard a single word. If I hadn't already invested so much time into this platform, and if my team wasn't already beyond exhausted from dealing with its ongoing problems, we would have switched providers already. The only thing keeping us here is the enormous amount of time and effort it would take to start over while trying to keep our business running. If your business depends on reliable software and responsive customer support, I cannot recommend Gingr. ----- ### ""Most Useful Mobile App for Pet Owners"" — 5.0/5 > **Scott** | *24 juillet 2023* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: A reservation and point-of-sale system, yes, but also so much more. It's a pretty thorough software that helps with organizing, communication, and streamlining. If it hasn't been implemented yet, it will be soon, as new features are being added to the application as quickly as the developers can conceive of them. Even though I had my doubts at first, it turned out that getting help with technical issues was as simple as going online. Their customer support is excellent, and they have implemented the few feature requests I've made. Because of the built-in tipping system, our staff has seen a tenfold increase in their tip income. > > **Inconvénients**: I'm aware that there's often some sort of drawback to upgrading software. For four days, I thought about what I might say in this review that would be most useful to a new customer thinking about using Gingr. After two months of using Gingr, I still haven't found a single feature that I dislike. > > There was a lot of time and effort put in, but the end result was not worth it. The implementation has been time-consuming and has not improved efficiency over the previous program. We spent over six months getting it functioning, and we've already heard that several of the tasks that our prior (free) program handled effortlessly with no effort are impossible with GingR. When I need help, I often get various answers from different members of the staff. If I'd been aware about Pet Exec beforehand, I definitely would have made that choice. ----- ### "Gingr…YES\!" — 4.0/5 > **Tammy** | *12 août 2026* | Vente au détail | Taux de recommandation : 8.0/10 > > **Avantages**: Ease of use of software, easy to train staff but the customer portal could be a bit easier to interact with > > **Inconvénients**: Want deeper reporting features. Would like to get more customer driven specifics including better boarding accuracy > > Great, we moved from a previous software and Ginger has more features and flexibility and has been easy for employees to learn ----- ### "Gingr is the best." — 5.0/5 > **Kyla** | *15 août 2026* | Vétérinaire | Taux de recommandation : 10.0/10 > > **Avantages**: The ease and efficiency of being able to navigate through customer and pet portals. Can make changes and update accounts. Ability to communicate with employees and owners. > > **Inconvénients**: It won’t allow some of the employees calendars to remove users and shows multiple schedules when only trying to see their own. > > The best thing our company did. We are now organized, tracking grooming notes, know who is coming and going in our salon. ----- ### "Gingr review" — 5.0/5 > **Jed** | *12 août 2026* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use, organizing capabilities, price is good > > **Inconvénients**: Nothing > > We have been using it since march of 2019, it’s a life saver ----- Page : 1/10\ Suivant: [Page suivante](https://fr.capterra.ca/software/136469/gingr?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/136469/gingr) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées