--- description: Oracle B2C Service : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Oracle B2C Service - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [Oracle B2C Service](/software/136659/oracle-right-now) # Oracle B2C Service Canonical: https://fr.capterra.ca/software/136659/oracle-right-now Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/136659/oracle-right-now?page=2) > Solution cross-canal qui couvre les aspects sociaux, web et centre d'appels de l'expérience du service client. > > Conclusion : 32 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Oracle B2C Service? Oracle Service Cloud s'adresse aux entreprises qui désirent améliorer leur service client et la productivité du personnel en rationalisant les canaux de communication, de discussion, de médias sociaux, d'appels et d'assistance virtuelle. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 32 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Oracle - **Pays**: Chicago, É.-U. - **Fondé**: 1977 ## Contexte commercial - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Base de données de clients - CTI (couplage téléphonie informatique) - Communication multicanal - Gestion des flux de travail - Portail libre-service - Routage des appels - Scripts d'appel - Transfert d’appel ## Ressources d'aide - Service client/courriel - Support 24/7 (réponse directe) ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software) - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Amazon Connect](https://fr.capterra.ca/software/1017140/amazon-connect) — 4.5/5 (92 reviews) 4. [HoduCC](https://fr.capterra.ca/software/156136/hoducc) — 4.6/5 (95 reviews) 5. [CXone Mpower](https://fr.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) ## Avis ### "Oracle b2c perspectives" — 5.0/5 > **Juan José** | *17 mars 2022* | Comptabilité | Taux de recommandation : 8.0/10 > > **Avantages**: I perceive a good experience by the customers, as a user in back end the personalized tools are so powerful, the metrics that the program gives in order to pursue objectives are very complete. And finally automation through the process sincerely gives you a good experience like a user. > > **Inconvénients**: Sometimes is difficult when you try to update a tool, because takes long time doing that, is not in general but yes through certain features > > I enjoy using this program, is so personalized about the objectives that you or your company try to do, for the customers is also friendly ----- ### "Oracle B2C Review" — 4.0/5 > **Tami** | *6 juillet 2021* | Vente au détail | Taux de recommandation : 5.0/10 > > **Avantages**: This software takes a while to become familiar with all of the various nuances and usages. That being said, once you have the basics down, it's pretty user friendly. My favourite feature is being able to assign cases to both individual employees and also to specific queues within the organization. For example, if I know my supervisor will work on a case personally or it's time sensitive, I assign the case to them, but if the customer in question requests to speak with a general manager, the case can be assigned to the customer care lead queue and they can work through the emails/cases as they come in. > > **Inconvénients**: This software is not very intuitive to use, and a goo amount of the features are very cumbersome to use. The load time is frustratingly slow, and the amount of times that chats get dropped is borderline unacceptable. > > The switch that was made to Oracle was supposed to be a seamless and easy transition, but the reality was removed from that. Overall it makes categorization of customer cases much cleaner, however alot lot of the features that were supposed to be helpful take too long to load (for instance, the feature to save a procedure or reference for CSR's takes forever to load and is not very user friendly). ----- ### "RIghtNow Review" — 3.0/5 > **Cristy** | *18 décembre 2018* | Vente au détail | Taux de recommandation : 6.0/10 > > **Avantages**: I enjoyed the chat feature that allows our team to easily view when a chat is coming through. I also enjoyed the filtering options for each specific queue to where you can view the oldest to newest and have each queue on a different tab. This helps in organization within the different working queues. > > **Inconvénients**: I do not like that RightNow cannot seem to handle large volume of transactions. I have to restart the application after a few tickets worked. > > Overall, it's organized, up-to-date and easy to navigate within the platform. ----- ### "Higher Ed and malleable solution" — 5.0/5 > **Kristi** | *3 octobre 2016* | Enseignement supérieur | Taux de recommandation : 9.0/10 > > **Avantages**: Flexible/malleable tool: If you can dream it, you can do it\! The ease for basic users is important as people can hit the ground running. Service is simple with the basic tools in the knowledge base and the intake channels; chat and ask a question. The features are common across the consoles; so there is little learning curve when navigating from one tool to another. The training documentation available is fabulous and well-organized and there are forums of helpful people available for asking questions of a skilled community of users. > > **Inconvénients**: The sky is the limit - so it is difficult to know where to begin. Without a skilled programming team, the amazing API sits unused, even though we know we can do wondrous things with the tools available. > > Our support center has used Oracle Service Cloud for 12 years. We have incorporated service, outreach, and sales across the student life-cycle - as well as using it as an intake and tracking tool for events, professional development and even book orders from faculty\! The features of Oracle Service cloud are malleable and allow us to do creative projects - including a robust e-communication outreach, analytics of our extended hour and weekend support team, as well as some flexible technical integration with the student database. We could do even more if we had a stronger technical team - as I've seen programmers get in and it's like a kid in a candy store\! If it can be defined, it can be done. ----- ### "Good customer service record keeping tool" — 4.0/5 > **APRIL** | *31 mars 2019* | Services aux consommateurs | Taux de recommandation : 9.0/10 > > **Avantages**: I use this software at work as a work-from-home customer support agent. I works perfectly in sync with our voice phone software and with our online store. It is so convenient to have Right Now to automatically pull up a customer's information and just a click to review all of their call history. Once you enter the order number, it's only one click to open the order in the online shopping cart software. We have a searchable knowledge base in Right Now that we use all the time and it is very good at pulling up the most relevant results. We can create call tags and plus send emails to managers, our service providers and customers. > > **Inconvénients**: It's a little slow sometimes. There seems to be a delay sometimes, but it could also be that it is working with many programs and keeping them all in sync. It's not too bad of a delay, but could be a little faster. > > Right Now is truly a good customizable tool that interacts with many other types of software. It is a very useful and multifunctional software for customer service, order management and call management. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/136659/oracle-right-now?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/136659/oracle-right-now) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées