---
description: Ivy Experience Suite : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Ivy Experience Suite - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Plateformes IA](/directory/31596/conversational-ai-platform/software) > [Ivy Experience Suite](/software/136769/guest-communications-platform)

# Ivy Experience Suite

Canonical: https://fr.capterra.ca/software/136769/guest-communications-platform

> Plateforme de textos intelligente avec engagement client à fort retour sur investissement soutenue par Google. Augmente les avis, les revenus et les scores de satisfaction des clients.
> 
> Conclusion : 3 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Ivy Experience Suite?

Mieux adapté pour les hôtels, les centres de villégiature et les casinos qui cherchent à augmenter le taux quotidien moyen, les scores de satisfaction des clients et les revenus grâce à un service automatisé de haute qualité.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.3/5** | 3 Avis |
| Simplicité | 4.7/5 | D'après l'ensemble des avis |
| Support client | 4.7/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.7/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Revinate

## Contexte commercial

- **À partir de**: 250,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais
- **Pays disponibles**: États-Unis

##  Fonctionnalités

- Communication multicanal
- Envoi de SMS en masse
- Gestion des contacts
- Messagerie bidirectionnelle
- Messagerie instantanée
- Messagerie planifiée
- Personnalisation de messages
- Rapports et analyses
- Réponses automatisées
- Third-Party Integrations

## Intégrations (3 au total)

- Front
- Maestro PMS
- Stayntouch  PMS

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat/Clavardage

## Category

- [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software)

## Catégories connexes

- [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software)
- [Plateformes SMS marketing](https://fr.capterra.ca/directory/30842/sms-marketing/software)

##  Logiciels similaires

1. [Fathom](https://fr.capterra.ca/software/1037530/fathom) — 5.0/5 (808 reviews)
2. [Emitrr](https://fr.capterra.ca/software/215815/emitrr) — 4.8/5 (147 reviews)
3. [Wati](https://fr.capterra.ca/software/204314/wati) — 4.6/5 (203 reviews)
4. [Birdeye](https://fr.capterra.ca/software/152997/birdeye) — 4.7/5 (704 reviews)
5. [Quiq](https://fr.capterra.ca/software/166780/quiq-messaging) — 4.5/5 (37 reviews)

## Avis

### "Ivy is wonderful\!" — 5.0/5

> **Mayur** | *8 août 2020* | Hôtellerie | Taux de recommandation : 10.0/10
> 
> **Avantages**: auto responses makes it so you don't need to do 100% of the work
> 
> **Inconvénients**: None, There were some Cons from a number of years ago, but all good now\!
> 
> I've had Ivy for over 3 years and I have seen the difference with guests having a better experience, employees not having as many phone calls or in person questions and requests.  Definitely deescalates a lot of situations because it is not an in person interaction.

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### "GO IVY..GOMOMENT\!" — 4.0/5

> **PETER** | *23 juin 2020* | Hôtellerie | Taux de recommandation : 10.0/10
> 
> **Avantages**: UNDER THE CURRENT LANDSCAPE, IVY AND TOUCHLESS GUEST INTERACTIONS HAVE BECOME AND ESSENTIAL OPERATIONAL PIECE TO THE HOSPITALITY INDUSTRY.
> 
> **Inconvénients**: NOTHING, GREAT\!  USING IVY TO INTERACT WITH HOTEL GUESTS IS ESSENTIAL.
> 
> EXTREMELY PLEASED AND WILL RECOMMEND TO OTHER HOTELIERS.

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### "IVY is the best Personal Concierge" — 4.0/5

> **Misty** | *22 juillet 2020* | Hôtellerie | Taux de recommandation : 10.0/10
> 
> **Avantages**: I like best that my staff can communicate with guest quickly through Ivy and respond to whatever their needs are .
> 
> **Inconvénients**: I have not found a negative yet with IVY
> 
> Ivy is helping to increase my LTR scores and assist with generating incremental revenue in my other outlets on property outlets by giving me the ability to promote with the group messaging feature\!

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/136769/guest-communications-platform)

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| en | <https://www.capterra.com/p/136769/Guest-Communications-Platform/> |
| en-AE | <https://www.capterra.ae/software/136769/guest-communications-platform> |
| en-AU | <https://www.capterra.com.au/software/136769/guest-communications-platform> |
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