--- description: Exelysis Contact Center : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Exelysis Contact Center - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [Exelysis Contact Center](/software/137080/exelysis-contact-center) # Exelysis Contact Center Canonical: https://fr.capterra.ca/software/137080/exelysis-contact-center Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/137080/exelysis-contact-center?page=2) > Exelysis Contact Center est un logiciel de communication conçu pour gérer et améliorer les opérations des commutateurs téléphoniques privés des entreprises. > > Conclusion : 26 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Exelysis Contact Center? Intégrations pour call centers, centres de service client, agences de télémarketing et de téléphonie de n'importe quel secteur. Banques, télécommunications, hôtellerie, santé, assurances, secteur public, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 26 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Microbase - **Fondé**: 2003 ## Contexte commercial - **À partir de**: 50,00 € - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: anglais - **Pays disponibles**: Allemagne, Bélarus, Ghana, Grèce, Indonésie, Italie, Myanmar, Nicaragua, Porto Rico, Portugal, Royaume-Uni, Syrie, Tanzanie, Tchad, Turquie, Zambie, États-Unis ## Fonctionnalités - Actions découlant d'un événement - Enregistrement des appels - Enregistrements - Gestion des centres d'appel - Gestion des listes d'attente - IVR - Journalisation des appels - Logiciels CRM (gestion de la relation client) - Rapports et analyses - Routage des appels - Suivi des appels - Transfert de fichiers - Transfert d’appel ## Intégrations (3 au total) - AroTRON - Fidelio ERP - protel PMS ## Ressources d'aide - Service client/courriel - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) ## Catégories connexes - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Logiciels d'enregistrement des appels](https://fr.capterra.ca/directory/30533/call-recording/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 2. [DialedIn CCaaS](https://fr.capterra.ca/software/29589/callcenternow) — 4.8/5 (314 reviews) 3. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Convoso](https://fr.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 5. [Calabrio ONE](https://fr.capterra.ca/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) ## Avis ### "A world contender for CTI systems" — 5.0/5 > **Angelos** | *13 février 2020* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: It actually does what it claims at a fraction of the cost of equivalent big name commercial systems and with a local support team par none. > > **Inconvénients**: Nothing that I can think off, it performed more than adequately > > I used exelysis in two previous companies that I worked at. The former was mostly an outgoing contact center that used predictive dialing and the latter a classic call center that fielded agent calls. In both cases Exelysis performed spectacularly and its mother company was able to assist us with various integration tasks to third party systems. Highly recommended. ----- ### "Exelysis Cloud is the best communication tool" — 5.0/5 > **Tasos** | *18 février 2020* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Atrotech has the cloud version, which includes pbx and contact center services. Our plan also includes all telecom costs, such as telephone numbers and voice minutes. We really like the 24/7 support that we needed only once, where actual response time was less than 10 mins. Recently we have activated the option for encrypted recordings with Cloud archiving, which works great having the highest level of security and encryption. > > **Inconvénients**: We would like to include Natural Language Understanding to our solution, however the implementation cost was very high for our company size. > > The overall experience with Exelysis Sales and Pre-Sales team was very good. The migration process was very easy and the communication skills of Engineers were very good. On usage, all are moving smoothly and we are very pleased with our chose. ----- ### "Dialing all the way" — 4.0/5 > **Nenad** | *7 septembre 2022* | Services financiers | Taux de recommandation : 7.0/10 > > **Avantages**: Our current CRM integration with Exelysis is irreplaceable\! The software itself offers a tone of features and is constantly being improved. > > **Inconvénients**: This is not a self installable package, it requires vendor integration and support. > > It really enables us to provide a high end service to our customers. The Exelysis team is professional and always willing to lend a hand in solving any issues. ----- ### "Great CTI" — 4.0/5 > **Christos** | *20 décembre 2018* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: i can have the overall supervision of different inbound and outbound campaigns , at the same time . > > **Inconvénients**: Probably i would suggest a different interface. More advanced manager console. ----- ### "A stable and fully featured solution for the most demanding call center" — 5.0/5 > **Stavros** | *6 décembre 2018* | Restaurants | Taux de recommandation : 10.0/10 > > **Avantages**: - High Availability - Excellent management for inbound and outbound calls - Outbound campaign features (power dialing, predictive dialing) - Interconnection with other systems > > **Inconvénients**: It depends on proprietary operating system and database > > We are using Exelysis and his predecessor for over 10 years, our call center counts 140 agents , 15000 inbound calls per day , 5000 outbound calls per day and zero problems. I recommend Exelysis to all companies with a high demanding call center. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/137080/exelysis-contact-center?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/137080/exelysis-contact-center) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées