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Movista
Description de Movista
Fondée par des spécialistes expérimentés du commerce de détail qui ont rencontré les défis liés à la gestion des effectifs distribués, Movista a créé une plateforme de gestion des interventions à la fois extrêmement robuste et indépendante des appareils. Gérer un commerce de détail avec plusieurs applications métiers est l'équivalent moderne d'une mallette remplie de documents. L'éditeur vous aide à tirer parti du numérique en réunissant tous les systèmes en un seul endroit, ce qui rend vos employés plus engagés et plus productifs que jamais.
Qui utilise Movista?
Movista s'adresse à toutes les parties prenantes de l'écosystème du commerce de détail, y compris les marques, les commerces de détail et les prestataires de services.
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NI was a Game Changer!
Commentaires : We would not have been able to scale had it not been for NI! It was a huge part in helping integrate tech and cut back major inefficiencies!
Avantages :
Easy to create projects, import demos, add demos and notes to our Brand Ambassadors!
Inconvénients :
Needs to have better iOS or Android APP design for SMS feature for ease of booking a tasting or gig.
Réponse de l'équipe de Movista
il y a 4 ans
Your scale is important to us - we are thrilled to support your success! Thank you for sharing. Fran Stevenson SVP Customer Success
Movista user review
Commentaires : Overall experience is great once you get the system customized the exact way you need it, almost everything can be done that a business would need done and then some. Tracking employees time in and time out, employees can track their own information for ease of use and transparency, and our REP [SENSITIVE CONTENT HIDDEN] has been absolutely fabulous helping us with getting this off the ground and so much more.
Avantages :
It can track a lot of different information that also lets you customize reports in a lot of different ways to present to clients while also helping you understand your own business to be more efficient personally.
Inconvénients :
Somethings out of the box were missing that needed to be customized for a cost, like prices on invoicing or line totals weren't able to be done without customization.
Réponse de l'équipe de Movista
il y a 4 ans
Your review demonstrates our intent with the Movista product suite - thank you for sharing. All leaders are building their retail business strategy based on metrics via reporting and we're glad Movista is providing you with that data. Movista continues to be an innovative leader in this space as we we will be releasing new analytics functionality very soon! Fran Stevenson SVP Customer Success
Our Movista Experience
Commentaires : We have better visibility of our reps activity because of Movista. Our Movista account manager is very responsive and has been a great support to us, but we feel a disconnect as it does not seem that she is in-tune with how we specifically are using the platform. We have begun to gain valuable data from the system but the reporting functionality needs improvement.
Avantages :
I like being able to monitor rep activity using the Work Log and Breadcrumb Trail. I find it easy to manage a large number of locations (8,000+) and reps (300+) in this system and updates are made quickly when I request them. The custom fields within Movista allow us to truly customize the platform to our needs and we can set-up a wide variety of projects and narrow down which retailers/reps are assigned to them.
Inconvénients :
The payroll aspect of Movista was a large selling point for us but ultimately was not functional for our needs and was a source of confusion for our reps and managers. We ended up reverting back to our former payroll management platform. Also, the format in which data exports from Movista is often difficult to manipulate or use effectively for internal reports. We have voiced suggestions to improve the functionality of Movista but have learned that the development request process is very slow.
Réponse de l'équipe de Movista
il y a 5 ans
Thank you for the compliments on the platform and the customer support we provide. We take pride in our work and love to hear comments about the rep activity and the work log. Your ability to manage locations and reps is important in today's ever-changing world, and we're honored to play a role. We're committed to continuous improvement and we value your partnership greatly. We're rapidly adding talent to our team which allows us to develop and improve faster for our clients. All of our development and testing is done in house, and until something is 100% ready, we don't release a new build. We appreciate our relationship and look forward to continuing to build our partnership. We're particularly excited about the improvements you mention regarding reporting and we're always here to capture other improvements you'd like to see prioritized in our product road map.
Reliable and a great value
Commentaires : Customer services is prompt, professional and effective
Avantages :
Little to no outages or issues with our field Reps. App is simple and intuitive
Inconvénients :
On the portal side, it is a little light on the pre-canned analytics/reporting However they are continuing to make improvements in this area
Réponse de l'équipe de Movista
il y a 4 ans
Thank you for your review. We are glad to hear that the intuitive Movista solution is impacting your retail operations process. We pride ourselves in providing maniacal customer service - glad to hear that your experience reflects that value. Thank you for your business. Fran Stevenson, SVP Customer Success
My Journey with Natural Insight
Commentaires : I continue to learn new things abut NI all the time. [SENSITIVE CONTENT HIDDEN] has always been very helpful with my questions, especially in the beginning. NI has made my life much easier since the IVR days so I'd have to say my experience has been a good one!
Avantages :
The visibility of visits and how we're progressing with a project is a big plus for me. We were using an IVR system prior to NI so this was a huge jump for us. The ability for a rep to schedule his/her visits or the fact that we can schedule their visits is so important. Loading visits, updating visits and deleting visits in bulk is very easy. I was part of the team that interviewed different platforms as well as transitioned our move to NI. It was a long and tedious process. There was lots of testing and we ran two systems simultaneously for a while but was definitely worth it.
Inconvénients :
There was a lot to learn when we first started using NI. It was such a different environment than what we were all used to. It was slow at first to learn all that NI could do for us. I think it would have helped if someone from NI learned more about our company so they could have helped us better utilize NI from the beginning. Now that we know what NI is capable of, we want more. More automation, less data pulls into an excel files. Making it easier for reps to identify their assigned visits would be a big plus. Communication between us and our reps could be better. I would be nice to get updates implemented quicker but understand there is a process.
Réponse de l'équipe de Movista
il y a 4 ans
Elaine, Thank you for sharing your journey with Natural Insight/Movista and the positive impact it has had on your store execution. Also appreciate the shout out for the customer success team, specifically Jon. Fran Stevenson SVP Customer Success
