--- description: Zonka Feedback : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zonka Feedback - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'analyse de données qualitatives](/directory/31297/qualitative-data-analysis/software) > [Zonka Feedback](/software/137773/zonka-feedback) # Zonka Feedback Canonical: https://fr.capterra.ca/software/137773/zonka-feedback Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/137773/zonka-feedback?page=2) > Zonka est une plateforme de gestion des opinions en temps réel, conçue pour les entreprises, qui capture les opinions hors ligne, sur site et sur le web. > > Conclusion : 68 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Zonka Feedback? Zonka Feedback convient à toute industrie basée sur les services qui s'appuie sur l'expérience client et cherche à changer la façon dont elle prend en compte les commentaires et les rend complets et basés sur l'action. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 68 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Zonka Feedback - **Pays**: New Delhi, É.-U. - **Entreprise fondée en**: 2014 ## Contexte commercial - **À partir de**: 199,00 $ US - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: afrikaans, allemand, anglais, arabe, assamais, azerbaïdjanais, bengali, birman, bulgare, chinois, coréen, croate, créole haïtien, danois, espagnol, finnois, français, gallois, gujarati, hindi, hongrois, hébreu, indonésien, irlandais, italien, japonais, kannada, latin, letton, malayalam, marathi, norvégien, néerlandais, pendjabi, portugais, roumain, russe, slovaque, slovène, somali, suédois, tamoul, tchèque, thaï, turc, télougou, ukrainien, vietnamien - **Pays disponibles**: Allemagne, Australie, Inde, États-Unis ## Fonctionnalités - Alertes/Notifications - Analyse de texte - Analyse des sentiments - Analyse des tendances - Bibliothèque de questions - Collecte de données multicanal - Commentaires anonymes - Communication multicanal - Créateur d'enquêtes - Distribution multicanal - Division des questions (question branching) - Enquête mobile - Enquêtes et feedback - Extraction de données - Formulaires personnalisables - Gestion de l'expérience client - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des contacts - Gestion des enquêtes et sondages - Gestion des modèles - Gestion des performances - Gestion des questions et réponses - Importation et exportation de données - Live Results Sharing - Marquage - Messagerie SMS - Messagerie planifiée - Modèles personnalisables - Outils d'analyse de données - Outils de collaboration - Personnalisation de messages - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Segmentation - Segmentation de la clientèle - Sondages d'opinion - Stratégie de marque personnalisable - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CES - Structure enquêtes CSAT - Suivi des plaintes - Tableau de bord - Third-Party Integrations - Visualisation de données ## Intégrations (13 au total) - ActiveCampaign - Fin - Freshdesk - Front - G2 Marketing Solutions - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Jira - Microsoft Project Server Subscription Edition - Pipedrive - Salesforce Platform - Zendesk AI ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels d'analyse de données qualitatives](https://fr.capterra.ca/directory/31297/qualitative-data-analysis/software) ## Catégories connexes - [Logiciels d'analyse de données qualitatives](https://fr.capterra.ca/directory/31297/qualitative-data-analysis/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels de gestion de réputation en ligne](https://fr.capterra.ca/directory/30750/reputation-management/software) - [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software) - [Logiciels de création de formulaires](https://fr.capterra.ca/directory/33235/form-builder/software) ## Logiciels similaires 1. [Typeform](https://fr.capterra.ca/software/137289/typeform) — 4.7/5 (982 reviews) 2. [Survicate](https://fr.capterra.ca/software/132914/survicate) — 4.6/5 (99 reviews) 3. [Google Forms](https://fr.capterra.ca/software/176571/google-forms) — 4.7/5 (11590 reviews) 4. [SurveyMonkey](https://fr.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10513 reviews) 5. [Jotform](https://fr.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2927 reviews) ## Avis ### "A great feedback software" — 5.0/5 > **Vrinda** | *12 juin 2020* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great. > > **Inconvénients**: Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up. > > We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions. I definitely recommend the tool. For three major reasons - 1. The helpful tool 2. The ease of the software 3. The feedback reporting ----- ### "Awesome Feedback Tool; Works On the Go" — 5.0/5 > **Utilisateur vérifié** | *9 août 2021* | Cabinet d'avocats | Taux de recommandation : 8.0/10 > > **Avantages**: - I love that you can create custom surveys very easily through their site/dashboard - You can also activate kiosk mode through their app on you iPad for when you’re having face to face interactions with client and customers and want instant feedback - It’s also great that you can white label your surveys, so they come from your domain - CNAME records were clear and very easy to set up - Conditional logic can be added to survey questions - There are pre-made surveys you can use to get started - Multiple language options are a nice touch - You can also have different surveys for different office locations, which is convenient - You can create different survey styles to get the level of feedback that you want > > **Inconvénients**: - Setup is easy, but a little tedious. Would be great if there were premade questions you can just drag and drop instead of typing in manually. - You can map the fields for Mailchimp, but would be nice to have First Name \& Last Name separately for mailing list integration. (If this exists already I didn’t see how to do it) - The animation between questions is a little lacking - Background options are a little limited > > I have been very happy with Zonka so far. This is a very easy to use app with multiple language options and this is nice because some of my clients are more comfortable providing feedback in their native tongue. I think Zonka has been of good value for the money because you really do get a lot for what they offer. I think one of my favorite features is being able to use their app on my iPad so I can get instant feedback from clients instead of emailing them later. ----- ### "User unfriendly tool" — 3.0/5 > **Evija** | *13 octobre 2021* | Services financiers | Taux de recommandation : 3.0/10 > > **Avantages**: I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great\! Customer support is instant and very helpful. > > **Inconvénients**: It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY\! Make a mistake by pressing a wrong button and you can delete your work\! Customization was really painful process. If there was no CS, it would be impossible to even launch our project. ----- ### "Easy to use and superb analytics" — 5.0/5 > **Utilisateur vérifié** | *8 mai 2020* | Recherche | Taux de recommandation : 10.0/10 > > **Avantages**: There are many softwares that allow you to collect data really. Free ones too. And I have used them all quite extensively to capture data, run market research surveys and gather data. But it leaves me with a lot of data, that I have to analyze and run reports on. Which consumes time. So I tried Zonka Feedback and it worked for me. Besides being very similar to the others in terms of creating online surveys, the biggest advantage for me is the reporting. The reporting hits home\! I am able to see my response data instantly. Text analytics are very very handy and best thing is that it's all easy enough. It hardly takes me anytime to set up my surveys (I run them quite frequently) for work and research. Basically, an excellent tool for capturing data. 1. Highly user-friendly 2. Increased my response rate - since the surveys look oh-so-good 3. Easy to configure 4. Can run unlimited surveys together 5. Any question types can be added 6. Can upload images - comes very handy for me in surveys 7. I am in Germany, so besides English, I run surveys in multiple languages. That's taken care of as well 8. Reporting is great (I already mentioned) > > **Inconvénients**: I cannot think about anything I really dislike. It's my favorite surveying tool so far\! ----- ### "Very useful survey and poll tool that makes getting actionable feedback easy" — 5.0/5 > **Utilisateur vérifié** | *24 juin 2021* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: Determining customer sentiment - sometimes not clearly communicated by customers in person - is very helpful in improving products and services. With Zonka, you can get to the heart of an issue and resolve it fast. > > **Inconvénients**: There is a bit of a learning curve, however, for the most part it is intuitive and most users will find it easy to set up in a short amount of time. > > This helps us fine tune our service offerings and eliminate problems before they become significant. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/137773/zonka-feedback?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/137773/zonka-feedback) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées