---
description: MindTouch : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: MindTouch - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [MindTouch](/software/137969/mindtouch)

# MindTouch

Canonical: https://fr.capterra.ca/software/137969/mindtouch

> Transformez votre produit et le contenu d'aide en un canal d'engagement client qui augmente le trafic web, stimule les ventes et améliore l'assistance.
> 
> Conclusion : 3 utilisateurs lui ont donné la note de **3.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise MindTouch?

Fournisseurs SaaS, fabricants et sociétés de services.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **3.0/5** | 3 Avis |
| Simplicité | 2.7/5 | D'après l'ensemble des avis |
| Support client | 2.7/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 2.3/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 2.7/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 30% | (3/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: MindTouch
- **Entreprise fondée en**: 2005

## Contexte commercial

- **À partir de**: 100 000,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: allemand, anglais, chinois, coréen, danois, espagnol, finnois, français, italien, japonais, néerlandais, portugais, suédois
- **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis

##  Fonctionnalités

- Catalog Management
- Contrôles/Permissions d'accès
- Gestion de contenu
- Gestion de la base de connaissances
- Gestion des commentaires
- Gestion des connaissances
- Logiciels CRM (gestion de la relation client)
- Mise en forme de texte
- Portail libre-service
- Rapports et analyses
- Recherche en texte intégral

## Intégrations (4 au total)

- Five9
- SAP Customer Experience
- Salesforce Service Cloud
- ServiceNow

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software)

## Catégories connexes

- [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software)
- [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software)
- [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software)
- [Logiciels pour éditeurs de livres et gestion des abonnements](https://fr.capterra.ca/directory/20020/publishing-and-subscriptions/software)
- [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software)

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2. [Document360](https://fr.capterra.ca/software/177031/document360) — 4.7/5 (291 reviews)
3. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1723 reviews)
4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1781 reviews)
5. [Guru](https://fr.capterra.ca/software/145390/guru) — 4.8/5 (639 reviews)

## Avis

### "Best Knowledge base I have used" — 5.0/5

> **Jace** | *15 novembre 2024* | Logiciels | Taux de recommandation : 9.0/10
> 
> **Avantages**: There are so many things that I liked about this tool, but the first one I will describe is its search capabilities. It would return the most relevant articles or even suggest articles similar to your keywords. There were also functionality where you could have internal only sections, which was awesome. Then there is a ratings system, so you could see how many people view your articles and how many liked them. It was an amazing tool that we let any employee submit articles and get rewards based on the number written.
> 
> **Inconvénients**: When we were using the tool, there was not a great way to structure articles, where you just read topic A, next try topic B.

-----

### "Antiquated product with terrible" — 3.0/5

> **Irfan** | *7 juin 2018* | Logiciels | Taux de recommandation : 0.0/10
> 
> **Avantages**: It worked, but there are way better products out there for cheaper. The onboarding process was good.
> 
> **Inconvénients**: Antiquated product. The company is terrible to work with. Loose contract language will bite you if you don't tell them you are not renewing in time.

-----

### "Outdated tool that does not provide a fairly useful, appealing document site" — 1.0/5

> **Ana Maria** | *28 juillet 2023* | Logiciels | Taux de recommandation : 0.0/10
> 
> **Avantages**: I don't like it at all. Mindtouch is outdated, the UI looks ugly both for writers and end-users.
> 
> **Inconvénients**: Mindtouch is an outdated tool designed to simulate a library, an organization that doesn't fit any software documentation site. The layout is unappealing, the information looks ugly and it's hard to find. There is no version control, no collaborative features,  no API documentation support. Additionally, it does not let you keep articles, let alone entire user guides private for stakeholders to review prior to publishing.
> 
> It's been awful, I don't recommend it to anyone,

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/137969/mindtouch)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/137969/mindtouch> |
| de-AT | <https://www.capterra.at/software/137969/mindtouch> |
| de-CH | <https://www.capterra.ch/software/137969/mindtouch> |
| en | <https://www.capterra.com/p/137969/MindTouch/> |
| en-AE | <https://www.capterra.ae/software/137969/mindtouch> |
| en-AU | <https://www.capterra.com.au/software/137969/mindtouch> |
| en-CA | <https://www.capterra.ca/software/137969/mindtouch> |
| en-GB | <https://www.capterra.co.uk/software/137969/mindtouch> |
| en-IE | <https://www.capterra.ie/software/137969/mindtouch> |
| en-IL | <https://www.capterra.co.il/software/137969/mindtouch> |
| en-IN | <https://www.capterra.in/software/137969/mindtouch> |
| en-NZ | <https://www.capterra.co.nz/software/137969/mindtouch> |
| en-SG | <https://www.capterra.com.sg/software/137969/mindtouch> |
| en-ZA | <https://www.capterra.co.za/software/137969/mindtouch> |
| fr | <https://www.capterra.fr/software/137969/mindtouch> |
| fr-BE | <https://fr.capterra.be/software/137969/mindtouch> |
| fr-CA | <https://fr.capterra.ca/software/137969/mindtouch> |
| fr-LU | <https://www.capterra.lu/software/137969/mindtouch> |
| ja | <https://www.capterra.jp/software/137969/mindtouch> |

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