---
description: JIRA Service Management : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
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title: JIRA Service Management - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Solutions de gestion des services informatiques](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

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> Le centre de service JIRA est un nouveau logiciel de gestion de services que les équipes informatiques et commerciales aiment utiliser.
> 
> Conclusion : 770 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise JIRA Service Management?

Équipes à haute vitesse cherchant à moderniser les opérations en connectant développement et IT, offrir des expériences de service exceptionnelles et répondre rapidement aux changements.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.5/5** | 770 Avis |
| Simplicité | 4.2/5 | D'après l'ensemble des avis |
| Support client | 4.3/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.5/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Atlassian
- **Pays**: San Francisco, É.-U.
- **Entreprise fondée en**: 2013

## Contexte commercial

- **À partir de**: 20,00 $ US
- **Type de licence**:  (Version gratuite disponible) (Version d’essai gratuite)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, chinois, chinois traditionnel, coréen, danois, espagnol, français, hongrois, italien, japonais, norvégien, polonais, portugais, russe, suédois, tchèque
- **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Angola, Arménie, Australie, Autriche, Azerbaïdjan, Belgique, Brésil, Bulgarie, Bélarus, Canada, Chine, Chypre, Corée du Sud, Croatie, Danemark, Espagne, Estonie et 33 de plus

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Alerts/Escalation
- Asset Lifecycle Management
- Chat en temps réel
- Communication multicanal
- Contrôle du processus d'approbation
- Contrôles/Permissions d'accès
- Enquêtes et feedback
- Gestion de contenu
- Gestion de la base de connaissances
- Gestion de la configuration
- Gestion de la maintenance
- Gestion de projets
- Gestion des affectations
- Gestion des audits
- Gestion des billets
- Gestion des capacités
- Gestion des changements
- Gestion des connaissances
- Gestion des correctifs
- Gestion des flux de travail
- Gestion des incidents
- Gestion des listes d'attente
- Gestion des problèmes
- Gestion des ressources informatiques
- Gestion des stocks
- Gestion des tâches
- Gestion des versions
- Logiciels CRM (gestion de la relation client)
- Mesure des performances
- Mise en forme de texte
- Outils de collaboration
- Partage d'écran
- Piste d'audit
- Planification
- Portail libre-service
- Rapports et analyses
- Rapports et statistiques
- Rapports informatiques
- Real-Time Monitoring
- Recherche en texte intégral
- Routage automatisé
- Suivi des problèmes
- Suivi des projets
- Suivi des ressources
- Suivi des statuts
- Support client
- Surveillance et gestion à distance
- Workflow d'approbation

... et 32 fonctionnalités supplémentaires

## Intégrations (98 au total)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... et 83 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat/Clavardage

## Category

- [Solutions de gestion des services informatiques](https://fr.capterra.ca/directory/30672/it-service/software)

## Catégories connexes

- [Solutions de gestion des services informatiques](https://fr.capterra.ca/directory/30672/it-service/software)
- [Logiciels de gestion informatique](https://fr.capterra.ca/directory/10001/it-management/software)
- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)
- [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software)
- [Logiciels de gestion des services d'assistance](https://fr.capterra.ca/directory/30675/issue-tracking/software)

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## Avis

### "Great software for IT/HR" — 3.0/5

> **Mike** | *11 janvier 2026* | Matériel informatique | Taux de recommandation : 7.0/10
> 
> **Avantages**: Very efficient service management panel. You can easily create and assign IT service request. Largely bug free and has all the features. This is basically a scaled down version of service now. Great customer support from atlassian and great integration with the regular jira feature.
> 
> **Inconvénients**: Sometimes moving item and assigning it to different sprint from a service request is not the most convenient.
> 
> Overall, this is a fantastic software with many usecases. I really see that this can be super helpful for IT administration or even HR/Benefits cases.

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### "Powerful and Flexible tool for Project Management" — 5.0/5

> **Swathi** | *27 juin 2025* | Services et technologies de l'information | Taux de recommandation : 9.0/10
> 
> **Avantages**: Jira is helpful for linking service-related tickets to development issues, which improves visibility between support and engineering teams. Its easy to configure and use.
> 
> **Inconvénients**: Administration is complex for a new user. Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons.
> 
> My experience with Jira Service Management is very good and positive. It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency.

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### "Powerful but Complex: My Experience with Jira Service Management" — 5.0/5

> **Arti** | *27 avril 2026* | Comptabilité | Taux de recommandation : 9.0/10
> 
> **Avantages**: Jira Service Management is great for organizing and tracking requests. The customizable workflows make it easy to adapt to different teams. I love how it integrates with other tools like Slack and Confluence. It’s easy to prioritize tasks and monitor SLAs. Plus, the reporting features give clear insights into performance, helping improve team efficiency. Overall, it’s a solid tool for managing service requests and issues.
> 
> **Inconvénients**: Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users. The interface feels cluttered at times, and customization options can be complex. It’s not always intuitive, so setting up workflows or automations takes time. Also, the pricing can get expensive as your team grows, and the mobile app doesn’t always work as smoothly as the desktop version.
> 
> Overall, Jira Service Management is a powerful tool for managing service requests and workflows, but it takes some time to master. Once you get the hang of it, it's efficient and flexible. I appreciate the integrations with other tools and the strong reporting features. However, the initial setup can be tricky, and it’s a bit overwhelming with all the customization options. It’s a solid choice, but not the most user-friendly for beginners.

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### "Jira for service management\!" — 4.0/5

> **Sheni** | *27 mars 2026* | Gestion de l'enseignement | Taux de recommandation : 9.0/10
> 
> **Avantages**: Easy to use project management tool with several features on a user friendly interface. Supportive and responsive customer service.
> 
> **Inconvénients**: There is a steep learning curve that make it difficult to implement in large organizations. Implementation is tome consuming and costs are high with necessary add ons.
> 
> Customer support is very responsive when it comes to assisting with thd initial learning and implementation. Once thr initial learning is done, it is very easy to use.

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### "JIRA Service Management Review" — 5.0/5

> **Katrina** | *23 novembre 2025* | Logiciels | Taux de recommandation : 10.0/10
> 
> **Avantages**: I like that JIRA is easy to use and has a good customer support team. It allows for easy project management and helps to identify bugs/issues.
> 
> **Inconvénients**: I do not dislike anything about the software. I have found it a good place for managing tasks and workflows.
> 
> I use it to manage my tasks and workflows and to track issues. It has a lot of tools like Scrum and Kanban boards, backlogs, and customizable workflows

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## Liens

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