---
description: JIRA Service Management : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
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title: JIRA Service Management - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils de gestion d'incidents](/directory/31332/incident-management/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

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> Le centre de service JIRA est un nouveau logiciel de gestion de services que les équipes informatiques et commerciales aiment utiliser.
> 
> Conclusion : 763 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise JIRA Service Management?

Équipes à haute vitesse cherchant à moderniser les opérations en connectant développement et IT, offrir des expériences de service exceptionnelles et répondre rapidement aux changements.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.5/5** | 763 Avis |
| Simplicité | 4.3/5 | D'après l'ensemble des avis |
| Support client | 4.3/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.5/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Atlassian
- **Pays**: San Francisco, É.-U.
- **Fondé**: 2013

## Contexte commercial

- **À partir de**: 20,00 $ US
- **Type de licence**:  (Version gratuite disponible) (Version d’essai gratuite)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, chinois, chinois traditionnel, coréen, danois, espagnol, français, hongrois, italien, japonais, norvégien, polonais, portugais, russe, suédois, tchèque
- **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Angola, Arménie, Australie, Autriche, Azerbaïdjan, Belgique, Brésil, Bulgarie, Bélarus, Canada, Chine, Chypre, Corée du Sud, Croatie, Danemark, Espagne, Estonie et 33 de plus

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Alerts/Escalation
- Asset Lifecycle Management
- Chat en temps réel
- Collaboration en équipe
- Communication multicanal
- Contrôle du processus d'approbation
- Contrôles/Permissions d'accès
- Gestion de contenu
- Gestion de la base de connaissances
- Gestion de la configuration
- Gestion de projets
- Gestion des accords de service
- Gestion des affectations
- Gestion des audits
- Gestion des billets
- Gestion des capacités
- Gestion des changements
- Gestion des commentaires
- Gestion des connaissances
- Gestion des correctifs
- Gestion des flux de travail
- Gestion des incidents
- Gestion des problèmes
- Gestion des ressources informatiques
- Gestion des stocks
- Gestion des tâches
- Gestion des versions
- Mesure des performances
- Mise en forme de texte
- Outils de collaboration
- Partage d'écran
- Planification des gardes
- Portail libre-service
- Prise en charge de plusieurs langues
- Rapports et statistiques
- Rapports informatiques
- Real-Time Analytics
- Real-Time Monitoring
- Recherche en texte intégral
- Suivi des activités
- Suivi des problèmes
- Suivi des projets
- Suivi des ressources
- Suivi des statuts
- Support client
- Surveillance et gestion à distance
- Workflow d'approbation
- Évaluation des risques

... et 32 fonctionnalités supplémentaires

## Intégrations (98 au total)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... et 83 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat/Clavardage

## Category

- [Outils de gestion d'incidents](https://fr.capterra.ca/directory/31332/incident-management/software)

## Catégories connexes

- [Solutions de gestion des services informatiques](https://fr.capterra.ca/directory/30672/it-service/software)
- [Logiciels de gestion informatique](https://fr.capterra.ca/directory/10001/it-management/software)
- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)
- [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software)
- [Logiciels de gestion des services d'assistance](https://fr.capterra.ca/directory/30675/issue-tracking/software)

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## Avis

### "Powerful and Flexible tool for Project Management" — 5.0/5

> **Swathi** | *27 juin 2025* | Services et technologies de l'information | Taux de recommandation : 9.0/10
> 
> **Avantages**: Jira is helpful for linking service-related tickets to development issues, which improves visibility between support and engineering teams. Its easy to configure and use.
> 
> **Inconvénients**: Administration is complex for a new user. Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons.
> 
> My experience with Jira Service Management is very good and positive. It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency.

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### "Great software for IT/HR" — 3.0/5

> **Mike** | *11 janvier 2026* | Matériel informatique | Taux de recommandation : 7.0/10
> 
> **Avantages**: Very efficient service management panel. You can easily create and assign IT service request. Largely bug free and has all the features. This is basically a scaled down version of service now. Great customer support from atlassian and great integration with the regular jira feature.
> 
> **Inconvénients**: Sometimes moving item and assigning it to different sprint from a service request is not the most convenient.
> 
> Overall, this is a fantastic software with many usecases. I really see that this can be super helpful for IT administration or even HR/Benefits cases.

-----

### "Excellent for issue resolution" — 4.0/5

> **Ade** | *7 juillet 2025* | Banque | Taux de recommandation : 8.0/10
> 
> **Avantages**: Jira service desk is used to escalate technical issues to our core operations tech team for quick resolution of customer issues. I like how there are different categories of logging these issues for resolution. It also has excellent tracking system and prompt notifications signifying the progress and status of issue resolution.
> 
> **Inconvénients**: No cons really. Jira service desk is quite excellent to be honest. Maybe more themes and fonts? Yeah.

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### "Jira for service management\!" — 4.0/5

> **Sheni** | *27 mars 2026* | Gestion de l'enseignement | Taux de recommandation : 9.0/10
> 
> **Avantages**: Easy to use project management tool with several features on a user friendly interface. Supportive and responsive customer service.
> 
> **Inconvénients**: There is a steep learning curve that make it difficult to implement in large organizations. Implementation is tome consuming and costs are high with necessary add ons.
> 
> Customer support is very responsive when it comes to assisting with thd initial learning and implementation. Once thr initial learning is done, it is very easy to use.

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### "JIRA Service Management Review" — 5.0/5

> **Katrina** | *23 novembre 2025* | Logiciels | Taux de recommandation : 10.0/10
> 
> **Avantages**: I like that JIRA is easy to use and has a good customer support team. It allows for easy project management and helps to identify bugs/issues.
> 
> **Inconvénients**: I do not dislike anything about the software. I have found it a good place for managing tasks and workflows.
> 
> I use it to manage my tasks and workflows and to track issues. It has a lot of tools like Scrum and Kanban boards, backlogs, and customizable workflows

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/138769/jira-service-management)

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