---
description: Dispatch : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Dispatch - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels d'affectation du personnel](/directory/30059/service-dispatch/software) > [Dispatch](/software/139893/dispatch)

# Dispatch

Canonical: https://fr.capterra.ca/software/139893/dispatch

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Suivant: [Page suivante](https://fr.capterra.ca/software/139893/dispatch?page=2)

> Une tranquillité d'esprit pour vous, votre équipe et votre client.
> 
> Conclusion : 42 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Dispatch?

Les entreprises qui envoient des techniciens de maintenance sur site et doivent les programmer, les suivre, facturer les clients et communiquer le statut des techniciens aux clients.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.0/5** | 42 Avis |
| Simplicité | 4.1/5 | D'après l'ensemble des avis |
| Support client | 3.9/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.1/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Dispatch
- **Pays**: BOSTON, É.-U.
- **Fondé**: 2013

## Contexte commercial

- **À partir de**: 129,00 $ US
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: États-Unis

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Application mobile
- Base de données de clients
- Base de données de contacts
- Devis
- Facturation
- GPS
- Gestion de la disponibilité
- Gestion des calendriers
- Gestion des expéditions
- Gestion des ordres de travail
- Gestion des techniciens
- Gestion des tâches
- Historique des services
- Paiements électroniques
- Planification
- Planification automatisée
- Planification de la maintenance
- Portail libre-service
- Rappels
- Rapports et analyses
- Recouvrement des paiements sur le terrain
- Routage
- Signature électronique
- Suivi des compétences
- Third-Party Integrations

## Intégrations (9 au total)

- HubSpot Marketing Hub
- Marketo Engage
- NetSuite
- PayPal Enterprise Payments
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Stripe
- Twilio
- Xero

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels d'affectation du personnel](https://fr.capterra.ca/directory/30059/service-dispatch/software)

## Catégories connexes

- [Logiciels d'affectation du personnel](https://fr.capterra.ca/directory/30059/service-dispatch/software)
- [Outils de planification](https://fr.capterra.ca/directory/30087/scheduling/software)
- [Logiciels CVC](https://fr.capterra.ca/directory/30107/hvac/software)
- [Logiciels pour plombiers](https://fr.capterra.ca/directory/30673/plumbing/software)
- [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software)

##  Logiciels similaires

1. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5058 reviews)
2. [Jobber](https://fr.capterra.ca/software/127994/jobber) — 4.6/5 (1420 reviews)
3. [Housecall Pro](https://fr.capterra.ca/software/140363/housecall-pro) — 4.7/5 (2737 reviews)
4. [ServiceTitan](https://fr.capterra.ca/software/150053/servicetitan) — 4.3/5 (325 reviews)
5. [FieldPulse](https://fr.capterra.ca/software/153475/fieldpulse) — 4.6/5 (411 reviews)

## Avis

### "I work with this software daily to schedule clients." — 4.0/5

> **Ashley** | *10 janvier 2018*
> 
> **Avantages**: I like that it's compatible with AHS and the clients come across easily. I also like that they have apps because i travel a lot out of the office.
> 
> **Inconvénients**: I don't like that the software can be extremely glitchy. While it does allow you schedule it changes the name of clients if it feels they are similar creating a lot of work if you have to enter them individually. We recently have also had scheduled clients not show up on the scheduled dates. This creates issues when your workers rely heavily on this software to keep them on track and on time.

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### "Streamlining Operations for Efficient Service Management" — 4.0/5

> **Sarah** | *18 juillet 2024* | Services aux consommateurs | Taux de recommandation : 5.0/10
> 
> **Avantages**: The system excels in scheduling and dispatching technicians efficiently. It allows us to assign jobs based on technician availability, location, and expertise, ensuring optimal resource allocation. Managing jobs from creation to completion is seamless. We can create work orders, attach relevant documentation, and track progress throughout the entire service cycle.  The reporting and analytics features provide valuable insights into key metrics such as job completion rates, technician productivity, and lead services performances.
> 
> **Inconvénients**: Integrating customer data often requires manual entry or duplicate efforts, as the system lacks seamless integration with our existing customer database.
> 
> My overall experience with the service dispatch system has been positive in terms of streamlining our service operations and improving efficiency. It effectively manages scheduling, job assignments, and real-time updates, which have enhanced our ability to deliver timely service to customers. However, the challenge of integrating customer data into our main database remains a significant drawback. Despite this, the system's robust features and support have contributed to overall improvements in service management and customer satisfaction within our organization.

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### "Awful" — 1.0/5

> **Bryson** | *24 octobre 2023* | Construction | Taux de recommandation : 0.0/10
> 
> **Avantages**: Easy to use. Gets the job done sometimes.
> 
> **Inconvénients**: The customer service is awful. Would not recommend ever. No way to just call them to solve an issue takes them forever to reply to emails.

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### "Easy to Use" — 4.0/5

> **Amy** | *12 juin 2024* | Eau/gaz/électricité | Taux de recommandation : 6.0/10
> 
> **Avantages**: Easy to navigate and enter in new customer information.
> 
> **Inconvénients**: You cannot search archived jobs - huge disadvantage when I need to look back at an older job. 
It is not very well integrated with other systems.
> 
> It's overall just okay, not great. If you're used to working with Service Titan, you will be disappointed.

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### "Best Dispatch system" — 5.0/5

> **Shivani** | *20 décembre 2019* | Fabrication électrique/électronique | Taux de recommandation : 10.0/10
> 
> **Avantages**: The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with.
> 
> **Inconvénients**: Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times.
> 
> My whole team is well familiarized and use dispatch on every order. It is a great communication route with Home warranty companies that we work with who are affiliated with Dispatch me app. Very convenient and fast method to relay information to them directly without the long phone hold up times.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/139893/dispatch)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/139893/dispatch> |
| de-AT | <https://www.capterra.at/software/139893/dispatch> |
| de-CH | <https://www.capterra.ch/software/139893/dispatch> |
| en | <https://www.capterra.com/p/139893/Dispatch/> |
| en-AE | <https://www.capterra.ae/software/139893/dispatch> |
| en-AU | <https://www.capterra.com.au/software/139893/dispatch> |
| en-CA | <https://www.capterra.ca/software/139893/dispatch> |
| en-GB | <https://www.capterra.co.uk/software/139893/dispatch> |
| en-IE | <https://www.capterra.ie/software/139893/dispatch> |
| en-IL | <https://www.capterra.co.il/software/139893/dispatch> |
| en-IN | <https://www.capterra.in/software/139893/dispatch> |
| en-NZ | <https://www.capterra.co.nz/software/139893/dispatch> |
| en-SG | <https://www.capterra.com.sg/software/139893/dispatch> |
| en-ZA | <https://www.capterra.co.za/software/139893/dispatch> |
| es | <https://www.capterra.es/software/139893/dispatch> |
| es-AR | <https://www.capterra.com.ar/software/139893/dispatch> |
| es-CL | <https://www.capterra.cl/software/139893/dispatch> |
| es-CO | <https://www.capterra.co/software/139893/dispatch> |
| es-CR | <https://www.capterra.co.cr/software/139893/dispatch> |
| es-DO | <https://www.capterra.do/software/139893/dispatch> |
| es-EC | <https://www.capterra.ec/software/139893/dispatch> |
| es-MX | <https://www.capterra.mx/software/139893/dispatch> |
| es-PA | <https://www.capterra.com.pa/software/139893/dispatch> |
| es-PE | <https://www.capterra.pe/software/139893/dispatch> |
| fr | <https://www.capterra.fr/software/139893/dispatch> |
| fr-BE | <https://fr.capterra.be/software/139893/dispatch> |
| fr-CA | <https://fr.capterra.ca/software/139893/dispatch> |
| fr-LU | <https://www.capterra.lu/software/139893/dispatch> |
| it | <https://www.capterra.it/software/139893/dispatch> |
| nl | <https://www.capterra.nl/software/139893/dispatch> |
| nl-BE | <https://www.capterra.be/software/139893/dispatch> |
| pt | <https://www.capterra.com.br/software/139893/dispatch> |
| pt-PT | <https://www.capterra.pt/software/139893/dispatch> |

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