---
description: CRM Analytics : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
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title: CRM Analytics - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils BI (Business intelligence)](/directory/23/business-intelligence/software) > [CRM Analytics](/software/140039/salesforce-analytics-cloud)

# CRM Analytics

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> Logiciel de business intelligence par Salesforce.com. Explorez toutes les données, obtenez des réponses instantanément et collaborez avec votre équipe.
> 
> Conclusion : 80 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise CRM Analytics?

Les utilisateurs professionnels de tous les jours.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.3/5** | 80 Avis |
| Simplicité | 4.1/5 | D'après l'ensemble des avis |
| Support client | 4.1/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.2/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Salesforce
- **Pays**: San Francisco, É.-U.
- **Entreprise fondée en**: 2003

## Contexte commercial

- **À partir de**: 70,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, chinois, coréen, espagnol, français, italien, japonais, portugais
- **Pays disponibles**: Allemagne, Australie, Canada, Chine, Corée du Sud, Espagne, France, Italie, Japon, États-Unis

##  Fonctionnalités

- API
- Alertes/Notifications
- Analyse bayésienne
- Analyse de régression
- Analyse de survie
- Analyse des tendances
- Analyse en libre-service
- Analyse multivariée
- Analyse prédictive
- Analyse visuelle
- Connecteurs de données
- Contrôles/Permissions d'accès
- Création de tableaux de bord
- Data Clustering
- Data discovery
- Découverte d'associations
- Découverte en images
- Entreposage de données
- Fonction de glisser-déposer
- Fonctions/calculs
- Gestion des données
- Gestion des métadonnées
- Importation et exportation de données
- Mesure des performances
- Modèles personnalisables
- Outils d'analyse de données
- Outils de collaboration
- Planification stratégique
- Préparation des données en libre-service
- Prévision
- Publishing/Sharing
- Rapports ad hoc
- Rapports et analyses
- Rapports et statistiques
- Real-Time Analytics
- Recherche/Filtre
- SPC (statistical process control)
- Saisie et transfert de données
- Scheduled/Automated Reports
- Simulation statistique
- Sources de données multiples
- Suivi des indicateurs clés de performance
- Tableau de bord
- Tableau de bord d'activités
- Tableau de bord personnalisable
- Third-Party Integrations
- Time Series Analysis
- Traitement des gros volumes
- Visualisation de données
- Widgets

... et 1 fonctionnalités supplémentaires

## Intégrations (5 au total)

- Google Cloud BigQuery
- Google Sheets
- Microsoft SQL Server
- Presto
- Snowflake

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat/Clavardage

## Category

- [Outils BI (Business intelligence)](https://fr.capterra.ca/directory/23/business-intelligence/software)

## Catégories connexes

- [Outils BI (Business intelligence)](https://fr.capterra.ca/directory/23/business-intelligence/software)
- [Outils de reporting](https://fr.capterra.ca/directory/30053/reporting/software)
- [Outils d'aide à la décision](https://fr.capterra.ca/directory/30544/decision-support/software)
- [Outils de data visualisation](https://fr.capterra.ca/directory/30696/data-visualization/software)
- [Logiciels de statistiques](https://fr.capterra.ca/directory/30752/statistical-analysis/software)

##  Logiciels similaires

1. [Microsoft Power BI](https://fr.capterra.ca/software/176586/power-bi) — 4.6/5 (1886 reviews)
2. [Google Analytics 360](https://fr.capterra.ca/software/177042/google-analytics) — 4.7/5 (8098 reviews)
3. [Tableau](https://fr.capterra.ca/software/77260/tableau) — 4.6/5 (2356 reviews)
4. [Reportei](https://fr.capterra.ca/software/180418/reportei) — 4.7/5 (241 reviews)
5. [Looker](https://fr.capterra.ca/software/169053/looker) — 4.5/5 (282 reviews)

## Avis

### "CRM Analytics for sales analysis" — 4.0/5

> **Shivam** | *14 février 2023* | Services et technologies de l'information | Taux de recommandation : 8.0/10
> 
> **Avantages**: CRM analytics provides goods insights and add good value to business
> 
> **Inconvénients**: CRM Analytics is expensive for small and medium enterprises.

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### "Salesforce Analytics Cloud Performance Review" — 4.0/5

> **Ricardo** | *6 mai 2021* | Banque | Taux de recommandation : 7.0/10
> 
> **Avantages**: The dashboards are very handy and useful to our activities because it nicely integrates the information and presents it in a very digestable way with the enhancement of the Analytics Cloud
> 
> **Inconvénients**: Knowledge ramp is a bit difficult to users that have no idea what is it
> 
> Take decisions based on information result now easier

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### "Salesforce a great option but may show some issues on the long run" — 3.0/5

> **Gabriel** | *11 juin 2021* | Services et technologies de l'information | Taux de recommandation : 5.0/10
> 
> **Avantages**: The dashboard options.
Reports available to use.
KPI performance monitor.
Integration with different tools.
> 
> **Inconvénients**: Search options can be painful with some required values for my job.
Attachments of critical information can be lost if a lot of time has passed since opening a case/report.
> 
> We have our ups and down, its does the job really good but has make me pass for bad situations with oldest report to track them on this system.

-----

### "Senior Customer Support Executive" — 5.0/5

> **Narender** | *7 décembre 2024* | Services financiers | Taux de recommandation : 10.0/10
> 
> **Avantages**: We are using Salesforce CRM analytics for our merchants to easily track their requests, complaints and services related issues, easily to access there previous records through his case id, easy to use after integration with our knowledge base
> 
> **Inconvénients**: To close the generated Service appointment number

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### "Salesforce: CRM Analytics for all" — 4.0/5

> **Juan** | *19 avril 2025* | Logiciels | Taux de recommandation : 8.0/10
> 
> **Avantages**: Salesforce, with its numerous features for analytics and reports, is a perfect business intelligence tool with advanced data analytics capabilities. Its highly customizable nature makes it ideal for businesses of all sizes.
> 
> **Inconvénients**: The only disadvantage I’ve found about Salesforce, in general, and its CRM analytics capabilities, is that its interface is visually unappealing compared to other systems.
> 
> For me, it’s one of the more comprehensive CRM analytics tools because it’s naturally integrated with Salesforce, which has always had a wide range of customizable capabilities. Additionally, its analytics features are never lacking. Although its features and services are highly customizable, it would be a great addition if the interface could also be customized to some extent.

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## Liens

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