--- description: Samespace : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Samespace - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [Samespace](/software/140362/novanet-c3) # Samespace Canonical: https://fr.capterra.ca/software/140362/novanet-c3 Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/140362/novanet-c3?page=2) > Conçue à partir de zéro avec des technologies Internet de pointe, Samespace réunit vos communications d'entreprise en un seul endroit. > > Conclusion : 16 utilisateurs lui ont donné la note de **3.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Samespace? Les entreprises avec des équipes orientées client telles que les équipes de vente et d'assistance qui ont besoin de simplifier et d'unifier la communication client. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.6/5** | 16 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 3.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Samespace - **Pays**: Palo Alto, É.-U. - **Fondé**: 2016 ## Contexte commercial - **À partir de**: 50,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Inde, Philippines, Royaume-Uni, Suisse, États-Unis ## Fonctionnalités - Automate d'appel - CTI (couplage téléphonie informatique) - Communication multicanal - Enregistrement des appels - Gestion de la qualité - Gestion des contacts - Gestion des flux de travail - Gestion des listes d'attente - Historique des clients - IVR - Interface d'agent - Journalisation des appels - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Rapports et analyses - Rapports et statistiques - Routage des appels - Scripts d'appel - Suivi des appels - Suivi des interactions - Third-Party Integrations - Transfert d’appel ## Intégrations (2 au total) - HubSpot CRM - Salesforce Starter ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) ## Catégories connexes - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) - [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 3. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [Genesys Cloud CX](https://fr.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (262 reviews) ## Avis ### "SameSpace - Bestfriend at work." — 5.0/5 > **Deniela** | *27 avril 2021* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: SameSpace is the space for me that let's me go back and analyze, look through the logs, get proper insights on my daily tasks. It has all the data stored for me to go and revisit anytime, indeeed a friend who let's me improve my working style. > > **Inconvénients**: Nothing as such. Everything worked fine. > > Wonderful. ----- ### "Review on the utility of same space" — 4.0/5 > **Abhik** | *26 avril 2021* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: The features are simple to use and the UI is also pleasant and light on memory since all it uses for installation is a google chrome extension for quick installation and support. > > **Inconvénients**: I like the software but there are tiny corrections I feel, that can be useful to the end user. The login method is very basic and it should require a 2-factor authentication for the same for heightened security. Also, sometimes the application does not detect the mic when plugged in and requires me manually configure the mic on the system. > > My overall experience with samespace is a pleasant one and it is a simple and easy to use application that can be very helpful for the users. Also, the call quality is also good and disturbance free. ----- ### "too slow and unresponsive" — 1.0/5 > **Rohit** | *26 avril 2021* | Services et technologies de l'information | Taux de recommandation : 0.0/10 > > **Avantages**: Noting in specific thats all of it and nothing more > > **Inconvénients**: Almost all of it needs a better attention > > not so good ----- ### "A good start but much remains to be done" — 4.0/5 > **Sheikh** | *22 avril 2021* | Services et technologies de l'information | Taux de recommandation : 6.0/10 > > **Avantages**: It integrates beautifully with Salesforce and has a simple layout with basic info on previous calls. I can easily see the number of calls received and the average duration of those calls. > > **Inconvénients**: The simplicity of Samespace comes with some important missing features, most importantly the mute button. Also, we're connected via enterprise VPN there were some bugs/issues with calls and some of them have been resolved; concluding that the devs are actively working on fixing the issues. Also, the integration with Salesforce can be implemented further by merging with Salesforce status (Omnichannel) > > Since we've just started with Samespace (~2-3 months), I've noticed the devs actively working on the issues that we're facing and know that all issues will be solved. The tool being very simple is a double-edged sword, it has a clean UI but missing basic features. ----- ### "Samespace: Can have more features" — 4.0/5 > **Akhildev** | *27 avril 2021* | Services et technologies de l'information | Taux de recommandation : 5.0/10 > > **Avantages**: \>\> Can access the recent call list \>\> Option to coach users \>\> Conference option \>\> Simple interface \>\> Both Chat and call options available > > **Inconvénients**: \>\> No options to copy or select contacted number \>\> Single click to select number will lead to dialing \>\> Can have a more skins and layouts > > My experience is a neutral. Since samespace reconnects often I find it difficult at times. The call use to get disconnected when it reconnects. Overall experience I would say not bad but good. The application can be improved a lot. Hope the team will work on it. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/140362/novanet-c3?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/140362/novanet-c3) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées