--- description: TouchBistro : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TouchBistro - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de caisse pour restaurants](/directory/30603/restaurant-pos/software) > [TouchBistro](/software/140677/touchbistro) # TouchBistro Canonical: https://fr.capterra.ca/software/140677/touchbistro Page : 1/18\ Suivant: [Page suivante](https://fr.capterra.ca/software/140677/touchbistro?page=2) > TouchBistro est une solution de point de vente et de paiement intégrée sur iPad conçue pour les restaurateurs par des restaurateurs. > > Conclusion : 412 utilisateurs lui ont donné la note de **3.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise TouchBistro? Le point de vente TouchBistro est idéal pour toutes les entreprises de service complet ou de service rapide cherchant à réduire leurs coûts, à accroître leur efficacité et à améliorer leur expérience client. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.8/5** | 412 Avis | | Simplicité | 4.0/5 | D'après l'ensemble des avis | | Support client | 3.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: TouchBistro - **Pays**: Toronto, Canada - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 69,00 $ US - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (sur site), Linux (sur site), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Caisse pour restaurants - Carte de fidélité - Commande en ligne - Comptes clients - Contrôles/Permissions d'accès - Facturation - Gestion de la trésorerie - Gestion de table - Gestion des cartes cadeaux - Gestion des commandes - Gestion des conseils - Gestion des employés - Gestion des livraisons - Gestion des remises - Gestion des retours - Gestion des reçus - Gestion des réservations - Gestion des stocks - Gestion des stocks - Intégration comptable - Kitchen/Menu Management - Paiements en ligne - Paiements électroniques - Point de vente (PDV) - Rapports de ventes - Rapports et analyses - Rapports et statistiques - Saisie de commande - Vérifications distinctes ## Intégrations (17 au total) - 7shifts - Craftable - Deliverect - EVO Payments - MarginEdge - Marketman - Optimum Control - Ordermark - PayPal - Push Operations - QuickBooks Online Advanced - Sage Intacct - Square Point of Sale - Square for Retail - WISK.ai ... et 2 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de caisse pour restaurants](https://fr.capterra.ca/directory/30603/restaurant-pos/software) ## Catégories connexes - [Logiciels de caisse pour restaurants](https://fr.capterra.ca/directory/30603/restaurant-pos/software) - [Logiciels de gestion de restaurant](https://fr.capterra.ca/directory/20026/restaurant-management/software) - [Logiciels de caisse pour bars](https://fr.capterra.ca/directory/30897/bar-pos/software) - [Systèmes de caisse iPad](https://fr.capterra.ca/directory/30915/ipad-pos/software) - [Logiciels de livraison à domicile](https://fr.capterra.ca/directory/30861/food-delivery/software) ## Logiciels similaires 1. [Epos Now](https://fr.capterra.ca/software/152638/epos-now) — 3.8/5 (713 reviews) 2. [Restroworks](https://fr.capterra.ca/software/142877/restroworks) — 4.9/5 (568 reviews) 3. [Toast POS](https://fr.capterra.ca/software/136301/toast-pos) — 4.2/5 (549 reviews) 4. [SpotOn](https://fr.capterra.ca/software/197473/spoton-restaurant) — 4.3/5 (368 reviews) 5. [Lavu](https://fr.capterra.ca/software/118828/lavu) — 4.2/5 (257 reviews) ## Avis ### "awful service" — 1.0/5 > **Cathy** | *30 juillet 2025* | Produits alimentaires | Taux de recommandation : 0.0/10 > > **Avantages**: not much to like about it. It got worse and worse over the years. They want you to buy all new equipment > > **Inconvénients**: in and out service. The ipads are down A LOT. Way too expensive for what you get. I strongly suggest going with someone else > > very poor for the cost. Was with them for 7 years and then they said we had to buy everything new because equipment was outdated. ----- ### "DO NOT PUT YOURSELF THROUGH THE STRESS" — 1.0/5 > **Mckayla** | *9 avril 2025* | Hôtellerie | Taux de recommandation : 0.0/10 > > **Avantages**: 6 months of on boarding with nothing but confusion and frustration. None stop calls and harassment about things that went important to the point of me having to block the rep and request a new one. We’ve lost thousands of dollars over the months of waiting to have it started. They say they handle EVERYTHING AND PROMISE THE WORLD . What they mean by that is you better like learning over zoom and be prepared to wire and do everything yourself over video. > > **Inconvénients**: TERRIBLE EXPERIENCE. There’s a reason their website doesn’t have review on google and they make you sign a CONTRACT first > > ABSOLUTELY TRASH Do. not. Do. It. Unless you want to poke your own eyeballs out with frustration ----- ### "Shady sales practices, bad service" — 1.0/5 > **Stephen** | *20 décembre 2024* | Restaurants | Taux de recommandation : 0.0/10 > > **Avantages**: Sales team works fast to get you signed up > > **Inconvénients**: Sales team lies about the abilities of the software to get you to sign a contract. They will do anything to keep you locked in even if you didn’t use the service or service up. > > We were mislead by 2 key things during the sales process. First being, we can use Moneris for table side payment. This was untrue as you have to initiate the payment from the tablet before proceeding to the table. No sit down restaurant would want to do this and it’s not how it was described to us. We didn’t determine this until the hardware installation stage after we had ordered different compatible terminals from Moneris. The only solution was to switch to chase payments, which we couldn’t do with all our outanding gift cards from the previous POS. Secondly, we were told our printers would work after giving them model and serial number, this was before signing up. Also upon installation they had firmware from squirrel systems making them incompatible with touchbistro. When we altered them to the issues and told them we would stick to our current POS due to them not being able to do the key thing we needed they threatened us with the agreement and said we would have to continue to pay. The company sends daily threatening emails to us and we had to get a lawyer involved. ----- ### "The Worst Company\!" — 1.0/5 > **Daniel** | *26 mai 2024* | Hôtellerie | Taux de recommandation : 0.0/10 > > **Avantages**: I have nothing positive to say, their product is substandard, but their customer service is the absolute worst I have ever experienced\! > > **Inconvénients**: shady business practices from the start\! Aggressive sales pitch, we brought in the system on a trial basis, told we could cancel at any time. Wanted to test it out first with our staff, do some training, see if it was right for us; wouldn't let us do anything without being fully on board. Tried the system for a bit, quite underwhelming, decided to go back to our former POS, asked to cancel. Was told that someone would be in touch with me, and then they have ignored all attempts to communicate, and have billed me for 2 months after the cancellation\! I am currently waiting on my Credit Card company fraud department to hopefully resolve it, or I will have to cancel that card so that these scammers can not continue to steal from me\!\!\! ----- ### "Get rid of touch bistro while you still can" — 1.0/5 > **Mike** | *2 février 2026* | Restaurants | Taux de recommandation : 0.0/10 > > **Avantages**: It was a very good system while in use, the ease of adding chairs to tables, and the simplicity of swiping left to remove items was great. > > **Inconvénients**: I just recently closed the doors to my business and wanted to let you all know that, although I used TouchBistro, it has been a nightmare trying to close my account. I called early December, before we closed our doors, to let them know I was closing my account with them. I then called them January 17 asking why they were still charging me, a manager escalated my case. Woke up this morning, another charge. Called again, found out that I’m still 3rd in line to have an agent assigned, which means even though I “closed my account” it’s still considered active and I have to keep paying them until they get off their lazy asses and actually close it. THEN after they do an investigation, they’ll decide whether I get refunded or not… > > I did enjoy using the software, but dealing with tech support and closing my account has been absurd ----- Page : 1/18\ Suivant: [Page suivante](https://fr.capterra.ca/software/140677/touchbistro?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/140677/touchbistro) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées