--- description: ReviewTrackers : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ReviewTrackers - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de réputation en ligne](/directory/30750/reputation-management/software) > [ReviewTrackers](/software/140801/reviewtrackers) # ReviewTrackers Canonical: https://fr.capterra.ca/software/140801/reviewtrackers Page : 1/8\ Suivant: [Page suivante](https://fr.capterra.ca/software/140801/reviewtrackers?page=2) > Le logiciel aide les entreprises à gérer les évaluations et à y répondre, à stimuler les notations et les classements, et à recueillir des informations clés sur les clients. > > Conclusion : 172 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ReviewTrackers? La santé, la restauration, l'automobile, le commerce de détail, la finance, l'assurance et l'hôtellerie ne sont que quelques exemples des nombreux secteurs d'activité concernés. Inscrivez-vous dès aujourd'hui pour une version d'essai gratuite et démarrez en quelques minutes \! ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 172 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: InMoment ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade, Belgique, Bermudes et 154 de plus ## Fonctionnalités - API - Alertes/Notifications - Analyse de la concurrence - Analyse de texte - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Automatisation des processus et flux de travail - Collecte de données multicanal - Communication multicanal - Demande d'avis - Enquêtes et feedback - Formulaires personnalisables - Gestion de l'expérience client - Gestion de la communication - Gestion de la réputation numérique - Gestion des avis - Gestion des campagnes - Gestion des commentaires négatifs - Gestion des courriels - Gestion des données client - Gestion des enquêtes et sondages - Gestion des fiches descriptives - Gestion des flux de travail - Gestion des réponses - Importation et exportation de données - Intégration des médias sociaux - Messagerie SMS - Mesure des performances - Monitoring - Notification en cas d'avis émis - Partage social - Rapports et analyses - Rapports et statistiques - Real-Time Analytics - Recherche/Filtre - Review Sharing - Segmentation de la clientèle - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CSAT - Suivi de l'engagement - Suivi des marques - Suivi des mots-clés - Suivi des médias sociaux - Suivi des plaintes - Suivi des rétentions - Surveillance des avis émis - Tableau de bord - Tableau de bord d'activités - Visualisation de données ... et 6 fonctionnalités supplémentaires ## Intégrations (7 au total) - Brandwatch - Google My Business Review Manager - Hootsuite - OpenTable - Tableau - Talkwalker - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels de gestion de réputation en ligne](https://fr.capterra.ca/directory/30750/reputation-management/software) ## Catégories connexes - [Logiciels de gestion de réputation en ligne](https://fr.capterra.ca/directory/30750/reputation-management/software) - [Logiciels de gestion des avis](https://fr.capterra.ca/directory/31024/review-management/software) - [Logiciels de rétention des clients](https://fr.capterra.ca/directory/34255/customer-retention/software) - [Logiciels de Social Listening](https://fr.capterra.ca/directory/33397/social-listening-tools/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) ## Logiciels similaires 1. [Text Request](https://fr.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1758 reviews) 3. [Birdeye](https://fr.capterra.ca/software/152997/birdeye) — 4.7/5 (703 reviews) 4. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [Wati](https://fr.capterra.ca/software/204314/wati) — 4.6/5 (203 reviews) ## Avis ### "Simplicity is key" — 5.0/5 > **Brett** | *12 décembre 2018* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: -Ease of use encourages buy-in -Support is there -Trending keywords and platforms, a snapshot of performances, current month performance vs. previous, etc. > > **Inconvénients**: Custom reporting and additional competitors that match our industry. However, they are constantly rolling out new reporting and engaging the customer on what WE want to increase company-specific benchmarks. Also, they haven't yet overpromised and underdelivered. > > Team is incredibly responsive. As platforms such as Facebook, Google and Yelp continue to make changes to their policies (which feels like every day) their ability to clearly explain and flexibility of their own platform is very helpful to continue to grow our brand online. ----- ### "A good simple & basic product for people looking for easy reputation management" — 4.0/5 > **Maria** | *11 octobre 2019* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10 > > **Avantages**: This product is very user friendly. It was everything that you need for tracking your brands reputation online, but presents it in a simple and user friendly way. You are able to select the different sites that you want to monitor reviews, set up alerts based on certain specifications and respond to all reviews in a log format. For someone that owns multiple different brands/businesses, this is a quality \& scalable solution to monitoring reviews. > > **Inconvénients**: The customer service could be better and the analytics platform could be a bit more sophisticated. But overall, I think the bag for your buck is good with this product. > > I've had a positive experience. My team uses this tool regularly and we don't plan on switching any time soon. ----- ### "Basic review management" — 3.0/5 > **Utilisateur vérifié** | *3 février 2022* | Hôpitaux et soins de santé | Taux de recommandation : 6.0/10 > > **Avantages**: ReviewTrackers did what the name implies: tracked and reported on review volume, so that we could see what our customers were saying about us. The out-of-the-box product was very easy to implement, simple to learn, and easy to use. > > **Inconvénients**: Unfortunately, the reporting and monitoring interfaces were somewhat bleak at the time, and were not as visual or supportive as we would have expected. In addition the product was not as dynamic as we'd hoped. It simply curated and shared reviews as we received them, with little opportunity for customized or segmented reporting. Also, there was a very low level of customer service intervention. Our hospitals want to be able to respond to reviews with a local voice, with local perspectives. We were basically told this wasn't supported. ----- ### "Super Helpful\!" — 5.0/5 > **Cameron** | *20 décembre 2019* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms. The alert system is super helpful when wanted to respond immediately to those negative reviews\! Finally exporting reviews for weekly reports has never been easier > > **Inconvénients**: Not being able to directly respond to some sources without leaving ReviewTrackers (TripAdvisor) Not all review status change automatically when responded outside of ReviewTrackers. > > Makes grabbing review data for reports 10x easier\! Also love having 1 place for all our reviews over all our properties making it much easier to monitor. ----- ### "Keeping current with Google Reviews" — 4.0/5 > **Doug** | *12 septembre 2022* | Santé, bien-être et fitness | Taux de recommandation : 8.0/10 > > **Avantages**: It gives us fairly quick updates on Google reviews. This is needed in our industry to fix issues with our customers immediately. > > **Inconvénients**: I wish there was an easier way to create a campaign to entice our customers to post positive reviews when they've had a great experience. > > Good experience so far. ----- Page : 1/8\ Suivant: [Page suivante](https://fr.capterra.ca/software/140801/reviewtrackers?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/140801/reviewtrackers) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées