--- description: Userbrain : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Userbrain - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils UX (expérience utilisateur)](/directory/31036/ux/software) > [Userbrain](/software/141082/userbrain) # Userbrain Canonical: https://fr.capterra.ca/software/141082/userbrain Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/141082/userbrain?page=2) > Userbrain est un service de test de facilité d'utilisation à distance axé sur les tests continus. > > Conclusion : 88 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Userbrain? Sites d'e-commerce, entreprises SaaS, start-up ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 88 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Userbrain - **Pays**: Graz, Autriche - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 0,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol - **Pays disponibles**: Allemagne, Australie, Autriche, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Analyse des recherches utilisateurs - Annotations - Ciblage du public - Création de prototypes - Enquêtes et feedback - Enregistrement et transcription vidéo - Indicateurs quantitatifs - Outils de collaboration - Parcours utilisateur - Rapports et analyses - Tests d'utilisation - Third-Party Integrations ## Intégrations (1 au total) - Google Analytics 360 ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Outils UX (expérience utilisateur)](https://fr.capterra.ca/directory/31036/ux/software) ## Catégories connexes - [Outils UX (expérience utilisateur)](https://fr.capterra.ca/directory/31036/ux/software) - [Logiciels de test utilisateur](https://fr.capterra.ca/directory/32295/user-testing/software) ## Logiciels similaires 1. [UserWay Accessibility Widget](https://fr.capterra.ca/software/218549/userway) — 4.9/5 (328 reviews) 2. [Lucky Orange](https://fr.capterra.ca/software/150695/lucky-orange) — 4.7/5 (260 reviews) 3. [Adobe XD](https://fr.capterra.ca/software/168423/adobe-xd) — 4.5/5 (1087 reviews) 4. [Lyssna](https://fr.capterra.ca/software/178766/usabilityhub) — 4.6/5 (86 reviews) 5. [Dovetail](https://fr.capterra.ca/software/174077/dovetail) — 4.6/5 (97 reviews) ## Avis ### "Cheap, quick and easy" — 4.0/5 > **Katie** | *15 janvier 2021* | Design | Taux de recommandation : 7.0/10 > > **Avantages**: The platform is lightweight enough to be fast and intuitive, but robust enough to allow for diversity of use cases and testing needs. > > **Inconvénients**: The payment and subscription models are not always easy to understand. I've had a number of bad testers, but thankfully they have been reimbursed by customer support. > > You get what you pay for. It's not nearly as robust or polished as other user testing platforms, but for some quick results for smaller companies or startups, it's the perfect fit. ----- ### "Fast and affordable research recruitment" — 5.0/5 > **Ry** | *17 janvier 2022* | Design | Taux de recommandation : 10.0/10 > > **Avantages**: I'm a solo designer, so cost is the number one barrier for me while conducting user research. UserBrain is incredibly affordable, and I was blown away by how quickly my research request filled up and by how high quality the results were. I also really liked the video recordings and how easy it was to download and share them. > > **Inconvénients**: There aren't many bells and whistles here. You essentially get a fast and cheap way to recruit users and view the session recordings. I wish there were some other useful things like transcription included, even if it was for an additional fee. > > Overall, as a first-time user I'm very happy with UserBrain and I will definitely be using the service again in the future. ----- ### "Company refused refund 5 minutes after credit card charge" — 1.0/5 > **Cory** | *9 janvier 2026* | Vente au détail | Taux de recommandation : 0.0/10 > > **Avantages**: Features are fine but we were not using the platform so I downgraded to the free plan 5 minutes after receiving the monthly email and requested a refund for the month that I would not be using their service. > > **Inconvénients**: 5 minutes after I received a monthly charge, I reached out to the company to downgrade to the free version and request a refund. They refused to refund the charge and just quoted their "policy". I recommend that you consider alternatives to this company. > > Adequate but poor customer service. If they cannot be trusted to do the right thing for their customers, then they should not be trusted with the CRO of your website. ----- ### "Userbrain is great even if you are a small startup" — 5.0/5 > **Tuba** | *24 février 2020* | E-learning | Taux de recommandation : 9.0/10 > > **Avantages**: First of all I had to select software that could meet our financial requirements, something not costly, which has a pay as you go model or a monthly subscription, rather than a big annual plan which can be quite a problem with small startups. we had trialled some other software, some famous ones, but the annual plans and the lack of pay as you go model was the problem. I purchased some credits and started testing\! The second thing I really liked is the rapid help. With the first video, the prototype did not work and the customer support replied my questions right away. Wasn't really expecting that\! Thirdly, the test works well. The users were really clear, and speaking their minds. No problem with that part at all\! I can easily share the video with my designers, and take notes. As we are trying to move away from in office testing, I guess this software will be solving that problem easily. > > **Inconvénients**: If only I could see the prototype in the background that would be great. Also, I am sure this is in their roadmap, but can we show the tasks step by step? > > I was not expecting it to be performing that well, to be honest. I am giving a 9 star out of 10, just because I could not see the prototype in the background when I am reviewing the test and also I cannot introduce the tasks to the user step by step. ----- ### "Guided User Tests" — 4.0/5 > **Kalki** | *2 novembre 2020* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: I love how lightweight getting a user test launched feels and how quickly I get responses. Its great value. > > **Inconvénients**: Customer service team is not very responsive, but I guess you get what you pay for... its not really a problem since the service is so inexpensive. ----- Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/141082/userbrain?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/141082/userbrain) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées