--- description: Workpro Complaints Management System : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Workpro Complaints Management System - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des plaintes](/directory/30674/complaint-management/software) > [Workpro Complaints Management System](/software/141240/workpro-complaints-management-system) # Workpro Complaints Management System Canonical: https://fr.capterra.ca/software/141240/workpro-complaints-management-system Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/141240/workpro-complaints-management-system?page=2) > Workpro Complaints est une solution complète de gestion des plaintes. Visibilité et contrôle de chaque partie du processus. > > Conclusion : 8 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Workpro Complaints Management System? Workpro convient aux organismes publics et privés dans lesquels la gestion des plaintes suit un processus agréé et règlementé, par exemple dans le secteur des finances, des services de médiation, de la santé, de l'éducation, des services publics et du logement. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 8 Avis | | Simplicité | 3.9/5 | D'après l'ensemble des avis | | Support client | 3.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Computer Application Services - **Fondé**: 1969 ## Contexte commercial - **À partir de**: 975,00 £ - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site) - **Langues**: anglais - **Pays disponibles**: Anguilla, Antigua-et-Barbuda, Aruba, Bahamas, Barbade, Bermudes, Bélize, Canada, Costa Rica, Cuba, Dominique, Gibraltar, Grenade, Guadeloupe, Guatemala, Guernesey, Haïti, Honduras, Irlande, Jamaïque et 22 de plus ## Fonctionnalités - Alerts/Escalation - Définition des priorités - Gestion des commentaires - Outils de collaboration - Rapports et analyses - Suivi des interactions - Suivi des problèmes ## Ressources d'aide - Service client/courriel - Support téléphonique ## Category - [Logiciels de gestion des plaintes](https://fr.capterra.ca/directory/30674/complaint-management/software) ## Logiciels similaires 1. [MasterControl Quality Excellence](https://fr.capterra.ca/software/148577/mastercontrol) — 4.5/5 (527 reviews) 2. [HelpDesk](https://fr.capterra.ca/software/185973/helpdesk) — 4.6/5 (180 reviews) 3. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3412 reviews) 4. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 5. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Avis ### "Excellent service at a good price" — 4.0/5 > **Rosalind** | *4 octobre 2022* | Administration publique | Taux de recommandation : 9.0/10 > > **Avantages**: The software deployed has evolved over the years and is responsive to the changing needs of the organisation. I really like the ethos that development costs/investments costs with one Ombudsman is offered to other Ombudsmen without needing to recoup the development costs. That is a very fair and ethical way for a supplier to work. > > **Inconvénients**: Whilst flexibility in configuration is a good thing, it can lead to organic and unwieldly field additions which become redundant over time. A top down/ bottom-up descriptive tool displaying the interactive facets of the solution for the customer would be beneficial when that customer is requesting a change as visibility of the impact of the change may give pause or assist with a more streamlined approach to the change. > > I have enjoyed working with CAS - Computer Application Services as their approach is both collaborative and strategic. They have assisted our organisation make advancements in our functionality offering to our customers and our staff which increases efficiencies and external access to our case management solution. ----- ### "Pros and Cons" — 4.0/5 > **Darnell** | *10 février 2023* | Administration publique | Taux de recommandation : 8.0/10 > > **Avantages**: I appreciate the information provided via the reporting function. Being able to collate the data after insertion and then analyzing the data is a very important and useful function of the system. > > **Inconvénients**: It is very time intensive to update all the data prompts, but this is unavoidable as the end result is accurate and informative information. > > I have been very impressed with the System. It is intuitive and once understood, easy to use. The time intensity is associated with the varied information that my organisation has decided to collect; however, the end results have been fantastic. I am also impressed with the responsiveness of the Helpdesk associated with Workpro. Overall, it is a great system. Of course, with any program there is a period of user angst associated with learning, however, I believe we as an entity are only just beginning to understand the value of what the system can provide and believe we will be adding additional uses and understanding more about what can be gleaned for Workpro in the long run. ----- ### "Good foundational product" — 4.0/5 > **Chris** | *11 septembre 2020* | Hôpitaux et soins de santé | Taux de recommandation : 6.0/10 > > **Avantages**: Workpro works seamlessly across platforms as a browser based implementation and is easy to navigate for end users. The product is also highly customizable to meet needs once you have in mind how your workflows operate and what you want to achieve. > > **Inconvénients**: Workpro could be better integrated in common office based user systems such as Outlook from an email integration perspective (increased funcitonality for the plugin) or web outlook based integrations into the product. Calendar management integrations for case file based timeline alerts and points of contacts meetings etc should be implemented. Click to call functionality integrations for common systems (CISCO / MS Teams etc.) which could also autolog call timestamps. Better preview functions for documents. (resolution/ size scalability) could be improved Better dynamics for page loading - each click through on a case file generally leads to a webpage refresh which adds up to time with high latency. Ability to encrypt documents/PDF's from within WorkPro for emailing would be advantageous. > > Generally positive - customizations can lead to specific glitches which can be slow to resolve as service team appears over stretched. ----- ### "Very easy to use and intuitive system." — 4.0/5 > **Neil** | *12 septembre 2017* | Services juridiques | Taux de recommandation : 8.0/10 > > **Avantages**: Ease of use and reliability are very high on the list. It has also proved adaptable whilst still retaining the benefits of an 'off the shelf' solution. It works well on secure remote access (for increasingly mobile workforce). It has strong reporting tools. CAS are proactive with changes which all users need (for example upcoming GDPR compliance - May 18). > > **Inconvénients**: This is not a 'like least' but something to 'improve further'. We've recently has some user group sessions which have let us see how other organisations are getting the most out of this great tool, more of that approach might inspire use to better use of and adaptation of this product, and is a great value add from working with CAS as a partner. Video demos of the products, as deployed, in other willing organisations, would also be great. This deals with the challenge of us not always knowing what to ask for, even although when we can frame the right question something is often possible within the system. ----- ### "Good system, great team" — 4.0/5 > **Christopher** | *15 décembre 2020* | Mode alternatif de résolution des conflits | Taux de recommandation : 7.0/10 > > **Avantages**: The product is easy to use and is easy to customise to an extent. > > **Inconvénients**: It would be useful to have more customisable features; our business practices are constantly evolving, and as a result our development is often a few steps behind where we want to be. > > I have used the system both as a caseworker and an administrator/developer, and have always been able to get what I needed from it. The team at CAS are responsive and friendly, and always seeking to improve the system through problem-solving conversations and product development. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/141240/workpro-complaints-management-system?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/141240/workpro-complaints-management-system) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées