--- description: Channels : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Channels - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Systèmes téléphoniques pour entreprise](/directory/31101/business-phone-systems/software) > [Channels](/software/141537/crazy-call) # Channels Canonical: https://fr.capterra.ca/software/141537/crazy-call Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/141537/crazy-call?page=2) > Channels est la solution idéale pour développer votre entreprise. Faites-en l'acquisition dès maintenant pour améliorer vos ventes et votre service client. > > Conclusion : 36 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Channels? Call centers, organismes d'études de marché et services des ventes souhaitant améliorer les performances de leurs campagnes d'appel. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 36 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: CrazyCall - **Fondé**: 2014 ## Contexte commercial - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile) - **Langues**: anglais, espagnol - **Pays disponibles**: Allemagne, Argentine, Australie, Autriche, Belgique, Bolivie, Bosnie-Herzégovine, Brésil, Bulgarie, Canada, Chili, Chine, Danemark, Espagne, Estonie, Finlande, France, Hongrie, Inde, Italie et 21 de plus ## Fonctionnalités - Alertes/Notifications - Autorisations basées sur les rôles - CTI (couplage téléphonie informatique) - Conférences - Conférences vidéo - Contrôles/Permissions d'accès - Distribution automatique des appels - Distribution des appels - Engagement des clients - Enregistrement des appels - Gestion des campagnes - Gestion des centres d'appel - Gestion des comptes - Gestion des contacts - Gestion des listes d'appels - Gestion des listes d'attente - Groupes d'appel - IVR - Intégration des employés - Journalisation des appels - Liaisons SIP - Logiciels CRM (gestion de la relation client) - Logiciels SIP (softphone) - Messagerie instantanée - Messagerie vocale - Outils de collaboration - PBX - Planification des rappels - Prise en charge de plusieurs scripts - Rapports et analyses - Rapports personnalisables - Rapports sur les appels - Routage des appels - Saisie téléphonique - Scripts d'appel - Suivi des activités - Suivi des appels - Suivi des appels - Suivi et analyse de l'utilisation - Tableau de bord d'activités - Third-Party Integrations - Transfert d’appel - VoIP ## Intégrations (7 au total) - Adobe Commerce - HubSpot CRM - Make - Pipedrive - Shopify - Zapier - Zendesk Suite ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Systèmes téléphoniques pour entreprise](https://fr.capterra.ca/directory/31101/business-phone-systems/software) ## Catégories connexes - [Systèmes téléphoniques pour entreprise](https://fr.capterra.ca/directory/31101/business-phone-systems/software) - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) - [Logiciels de SVI (serveur vocal interactif)](https://fr.capterra.ca/directory/30231/ivr/software) - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) - [Logiciels de télétravail](https://fr.capterra.ca/directory/31855/remote-work/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Ring.io](https://fr.capterra.ca/software/116709/ringio-virtual-phone-system) — 4.1/5 (19 reviews) 5. [InfoFlo](https://fr.capterra.ca/software/96628/infoflo) — 4.5/5 (96 reviews) ## Avis ### "Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch" — 5.0/5 > **Konstantinos** | *17 janvier 2017* | Comptabilité | Taux de recommandation : 8.0/10 > > **Avantages**: Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team very responsive to customer requests Integrated email functionality > > **Inconvénients**: Inbound functionality not yet developed No custom report building capabilities SMS/social media not integrated > > We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales \& surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team. The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests. If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys ----- ### "Best inteligent for yours call center" — 5.0/5 > **Kacper** | *8 janvier 2016* | Services et technologies de l'information > > **Avantages**: Complete solution that could rise your sales team performance Still growing and adding great functions Best customer service ever > > I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance. CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal. CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate. I would never change this soft for any else. ----- ### "Well Price but a Little Clunky to Use" — 4.0/5 > **Holly** | *16 octobre 2019* | Services et technologies de l'information | Taux de recommandation : 5.0/10 > > **Avantages**: It is an affordable option, some of the functionality is more advanced than other competing platforms. Customer support was fast. > > **Inconvénients**: The autodialer. Had to move away from the software as there was no option to enter in a phone number manually as well to call. Autodialer has it's time and place but so does the option to make a phone call and manually enter the number. Could do not this with this software so moved away from it. > > CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus. ----- ### "Great tool for sales teams" — 5.0/5 > **Iliana** | *26 septembre 2018* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales. > > **Inconvénients**: We had to go through their initial launch phase, - they improved their tool and service very quickly > > We are able to keep a full pipeline thanks to them. ----- ### "A program that teaches you to have a better business" — 5.0/5 > **Pablo** | *19 avril 2018* > > **Avantages**: In my search on the internet to provide a better service to my clients I got this call recorder, very useful to record the calls of my clients and learn from the opinion of them. Claims, suggestions, appreciations are necessary to build a solid business and this tool allows me to listen to calls again to establish better sales strategies and improve my products > > **Inconvénients**: Sometimes the download of information from the cloud is slow, however it is not a big obstacle to exploit the capabilities of this service ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/141537/crazy-call?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/141537/crazy-call) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées