---
description: Focus Contact Center : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Focus Contact Center - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils aide à la vente](/directory/30798/sales-enablement/software) > [Focus Contact Center](/software/141548/call-center-software)

# Focus Contact Center

Canonical: https://fr.capterra.ca/software/141548/call-center-software

> Solutions d'appel/de call center Cloud multicanal, enregistrement d'appel, surveillance en direct, téléphone, chat, courrier, social, SMS. Intuitif.
> 
> Conclusion : 4 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Focus Contact Center?

Il s'agit d'outils de service client pour entreprises de toutes tailles. Des logiciels visant à aider les entreprises à améliorer l'expérience client et à établir de précieuses relations à long terme.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **5.0/5** | 4 Avis |
| Simplicité | 5.0/5 | D'après l'ensemble des avis |
| Support client | 5.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 5.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Focus Telecom
- **Pays**: Warsaw, Pologne
- **Fondé**: 2008

## Contexte commercial

- **À partir de**: 15,00 $ US
- **Type de licence**:  (Version gratuite disponible) (Version d’essai gratuite)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile)
- **Langues**: allemand, anglais, polonais
- **Pays disponibles**: Allemagne, Pologne, États-Unis

##  Fonctionnalités

- Automate d'appel
- CRM Integration
- CTI (couplage téléphonie informatique)
- Centre d'appels entrants
- Centre d'appels sortants
- Communication multicanal
- Distribution automatique des appels
- Définition des priorités
- Enregistrement des appels
- Gestion des campagnes
- Gestion des centres d'appel
- Gestion des contacts
- Gestion des courriels
- Gestion des leads
- Gestion des listes
- Gestion des listes d'appels
- Gestion des listes d'attente
- Gestion des performances
- Gestion des réunions
- IVR
- Identification de l'appelant
- Journalisation des appels
- Logiciels CRM (gestion de la relation client)
- Numéroteur prédictif (predictive dialer)
- Rapports et analyses
- Rapports sur les appels
- Routage des appels
- Scripts d'appel
- Suivi des appels
- Suivi des conversions
- Suivi des mots-clés
- Tableau de bord
- Transfert d’appel

## Intégrations (5 au total)

- Adobe Commerce
- SALESmanago Marketing Automation
- Salesforce Sales Cloud
- Shopify
- SugarCRM

## Ressources d'aide

- Service client/courriel
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Outils aide à la vente](https://fr.capterra.ca/directory/30798/sales-enablement/software)

## Catégories connexes

- [Outils aide à la vente](https://fr.capterra.ca/directory/30798/sales-enablement/software)
- [Logiciels de gestion des appels téléphoniques](https://fr.capterra.ca/directory/30901/call-tracking/software)
- [Logiciels de télévente](https://fr.capterra.ca/directory/30680/inside-sales/software)
- [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software)
- [Logiciels de predictive dialer](https://fr.capterra.ca/directory/30597/predictive-dialer/software)

##  Logiciels similaires

1. [JustCall](https://fr.capterra.ca/software/157853/justcall) — 4.1/5 (224 reviews)
2. [Five9](https://fr.capterra.ca/software/132405/five9) — 4.2/5 (481 reviews)
3. [Ricochet360](https://fr.capterra.ca/software/141932/ricochet) — 4.8/5 (82 reviews)
4. [Kixie PowerCall](https://fr.capterra.ca/software/135636/kixie-powercall) — 4.6/5 (293 reviews)
5. [CloudTalk](https://fr.capterra.ca/software/182004/cloudtalk) — 4.4/5 (268 reviews)

## Avis

### "High quality system" — 5.0/5

> **Wojciech** | *12 janvier 2017* | Eau/gaz/électricité | Taux de recommandation : 10.0/10
> 
> **Avantages**: - easy to use interface
- scalability
- friendly API
> 
> A multi-channel contact center software and customer service application that caters to all needs of modern businesses – phone, live chat, text, e-mail, web forms and more. Easy to use, quick deployment, good technical support. Customer service has become easier.

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### "All-in-one contact center platform" — 5.0/5

> **Wojciech** | *12 janvier 2017*
> 
> The Focus Contact Center software is easy to use and implement, very functional and innovative. Plenty of features, a really intuitive administrative console and very competent IT support made us choose the Focus Contact Center communication platform. We have cut down on service time and improved the quality of service.

-----

### "Best solution \!" — 5.0/5

> **Marek** | *13 janvier 2017*
> 
> Focus Contact Center gives a lot of features and is really very easy to use. You need only a web browser and internet connection to work, you can use any phone. Deployment is very fast. If you want to improve customer service, check out this solution.

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### "Smart Call Center Software" — 5.0/5

> **Ma¿gorzata** | *21 octobre 2016*
> 
> Multi-channel call centre software and customer experience application - feature-rich, intuitive, flexible, easy to deploy and manage.

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/141548/call-center-software)

## Cette page est disponible dans les langues suivantes.

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| fr-LU | <https://www.capterra.lu/software/141548/call-center-software> |
| it | <https://www.capterra.it/software/141548/call-center-software> |
| nl | <https://www.capterra.nl/software/141548/call-center-software> |
| nl-BE | <https://www.capterra.be/software/141548/call-center-software> |

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