--- description: Peek Pro : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Peek Pro - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour tour opérateurs](/directory/20033/tour-operator/software) > [Peek Pro](/software/142459/peek-pro-tour-operator-software) # Peek Pro Canonical: https://fr.capterra.ca/software/142459/peek-pro-tour-operator-software Page : 1/33\ Suivant: [Page suivante](https://fr.capterra.ca/software/142459/peek-pro-tour-operator-software?page=2) > Peek Pro est une solution de bout en bout, conçue pour permettre aux organisateurs de voyages et d'activités de gérer leur entreprise depuis leurs appareils mobiles, lorsqu'ils en ont besoin. > > Conclusion : 794 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Peek Pro? Convient aux organisateurs de voyages et d'activités offrant tous types d'expériences. Très simple à utiliser, la solution est appréciée de toutes les entreprises, même si elles n'ont pas encore entièrement adopté le format électronique, et leur permet de passer du format papier à l'iPad. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 794 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Peek Travel - **Pays**: San Francisco, É.-U. - **Fondé**: 2011 ## Contexte commercial - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol - **Pays disponibles**: Antigua-et-Barbuda, Aruba, Bahamas, Bermudes, Canada, Costa Rica, Irlande, Jamaïque, Mexique, Porto Rico, Royaume-Uni, République dominicaine, Saint-Martin (France), Sainte-Lucie, États-Unis, Îles Caïmans, Îles Turques-et-Caïques, îles Vierges britanniques ## Fonctionnalités - Accès mobile - Alertes/Notifications - Base de données de clients - Création de packages - Devis - Facturation - Gestion de la disponibilité - Gestion des calendriers - Gestion des fournisseurs - Gestion des prix - Gestion des rendez-vous - Gestion des ressources - Gestion des réservations - Gestion des réservations - Gestion des stocks - Intégration GDS et OTA - Intégration de sites web - Logiciels CRM (gestion de la relation client) - Notes de réservation - Paiements en ligne - Planification automatisée - Rappels - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations de groupe - Support client - Synchronisation du calendrier - Third-Party Integrations - Traitement des paiements ## Intégrations (24 au total) - Constant Contact - Dropbox Business - Gmail - Google Ads - Google Analytics 360 - Google Calendar - Google Workspace - Mailchimp - Meta for Business - PayPal - PayPal Enterprise Payments - QuickBooks Online - Square Payments - Squarespace - Stripe ... et 9 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels pour tour opérateurs](https://fr.capterra.ca/directory/20033/tour-operator/software) ## Catégories connexes - [Logiciels pour tour opérateurs](https://fr.capterra.ca/directory/20033/tour-operator/software) - [Logiciels de location d'équipements](https://fr.capterra.ca/directory/31717/equipment-rental/software) - [Outils de planification](https://fr.capterra.ca/directory/30087/scheduling/software) - [Systèmes de réservations en ligne](https://fr.capterra.ca/directory/20032/reservations/software) - [Logiciels d'agenda](https://fr.capterra.ca/directory/30757/appointment-scheduling/software) ## Logiciels similaires 1. [Booqable](https://fr.capterra.ca/software/138689/booqable) — 4.8/5 (1126 reviews) 2. [Hostaway](https://fr.capterra.ca/software/152433/hostaway) — 4.8/5 (1524 reviews) 3. [Lodgify](https://fr.capterra.ca/software/131924/lodgify) — 4.5/5 (1282 reviews) 4. [Eventbrite](https://fr.capterra.ca/software/114949/eventbrite) — 4.6/5 (5748 reviews) 5. [SimplyBook.me](https://fr.capterra.ca/software/140086/simplybook-me) — 4.6/5 (1282 reviews) ## Avis ### "Great fit for our small rental & shuttle operation. Huge time-saver, very happy." — 5.0/5 > **Hallie** | *1 juillet 2019* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously\! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful\! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with. > > **Inconvénients**: No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes. > > As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed. Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated. ----- ### "Made the switch back to Peek. You should too." — 5.0/5 > **Joe** | *3 avril 2025* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: The people. The support/on-boarding staff (especially \[sensitive content hidden\]) were top notch and made the transition to the platform easy. She consistently followed up and had an answer to everyone of my questions. > > **Inconvénients**: Needs a few more portal partners. But that can be easily fixed. > > Excellent. I was with Peek for a couple years, then switched to FareHarbor for the past few years. I switched back and couldn't have been happier. They made the transition back easy and quick. Thorough without feeling overwhelmed. And their tech is great. ----- ### "Sketchy company, non-existent back-end support" — 1.0/5 > **Utilisateur anonyme** | *22 juillet 2025* | Loisirs, voyage et tourisme | Taux de recommandation : 0.0/10 > > **Avantages**: The ability to override a standard booking calendar for private tours. Fairly user friendly for setup and, once set up, it’s a smooth operation as long as no issues arise. > > **Inconvénients**: Everything else. There is no customer service. Their phone number is AI-answered with only creating a ticket as the option. Their AI chatbot turns into a weeks-long communication with the rep(s). > > Other than a fairly user-friendly setup with a learning curve, the experience has been horrid. Once the honeymoon phase ends, business owners have little recourse with any issues and are completely at the mercy of the rep. Customer service, even by present day standards, is non-existent. Set up your platform and cross your fingers there are no issues that affect a customer or need immediate assistance. It’s a minimum 24-hr response time and total resolution can take weeks and includes never being able to connect directly with the department needed to resolve the issue. DO NOT use PEEK PRO. Spare your business the indirect costs. ----- ### "Das Club Tour is now powered by Peek Pro" — 5.0/5 > **Tommy** | *20 décembre 2024* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: It is a very complex system and comes with a lot of features that provide a great customer experience when making reservations and also keeping them informed. The customer portal is amazing to communicate information to the guests. Overall the automation is a great time saver, mass texting and email is another great feature to reach out at once. Also a lot of features for the back office to run reports, to organize things and it is lightning fast. > > **Inconvénients**: There aren't really any cons that I came across, none that I can think off. > > I'm having a lot of fun with the system, I have a few test reservations from trusted resellers to get a feedback. The system itself is easy to use even though it is complex it never feels like things are hidden or difficult to find. ----- ### "Very Good platform" — 4.0/5 > **Aitor** | *26 décembre 2024* | Sports | Taux de recommandation : 7.0/10 > > **Avantages**: The booking system and inventory options. > > **Inconvénients**: High fees for the clients and missing a waiting list option and they way to build packages is not very user friendly > > For a while Peek pro was very good for our company but as we expanded into new products, packages etc, we found another platform that fits better our company ----- Page : 1/33\ Suivant: [Page suivante](https://fr.capterra.ca/software/142459/peek-pro-tour-operator-software?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/142459/peek-pro-tour-operator-software) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées