--- description: ConnectWise Automate : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise Automate - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion informatique](/directory/10001/it-management/software) > [ConnectWise Automate](/software/142789/connectwise-automate) # ConnectWise Automate Canonical: https://fr.capterra.ca/software/142789/connectwise-automate Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/142789/connectwise-automate?page=2) > Les solutions Automate Backup et Storage peuvent assurer la protection et la récupération des données à partir de machines physiques et virtuelles. Obtenez votre démo gratuite \! > > Conclusion : 141 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ConnectWise Automate? Fournisseurs de services informatiques et MSP (prestataires d'infogérance) ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 141 Avis | | Simplicité | 3.7/5 | D'après l'ensemble des avis | | Support client | 3.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ConnectWise - **Pays**: Tampa, É.-U. - **Fondé**: 1982 ## Contexte commercial - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Belgique, Canada, Irlande, Luxembourg, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, États-Unis ## Fonctionnalités - Accès et contrôle à distance - Alertes en temps réel - Alertes/Notifications - Alerts/Escalation - Analyse de la vulnérabilité - Analyse de machines vituelles - Analyse de réseau - Antivirus - Contrôles/Permissions d'accès - Découverte automatique d'appareils - Déploiement automatique des patchs - Gestion de la sécurité - Gestion de logiciel - Gestion de remédiation - Gestion des audits - Gestion des billets - Gestion des capacités - Gestion des correctifs - Gestion des incidents - Gestion des points de terminaison - Gestion des problèmes - Gestion des ressources informatiques - Gestion des stocks - Gestion des tickets de support - Gestion des versions - Gestion du déploiement - Gestion à l'échelle du réseau - Gestionnaire de base - Intervention en cas de menace - Journaux des événements - Logiciels VPN - Migration de données - Planification des capacités - Portail libre-service - Pour logiciels d'infogérance - Rapports et analyses - Rapports informatiques - Real-Time Data - Real-Time Monitoring - Routage automatisé - Sauvegarde et récupération - Scans automatiques - Suivi de la bande passante - Suivi des activités - Suivi des performances - Suivi des ressources - Surveillance et gestion à distance - Système de détection d'intrusion - Tableau de bord - Tableau de bord d'activités ... et 20 fonctionnalités supplémentaires ## Intégrations (5 au total) - Acronis Cyber Backup - Auvik - ConnectWise PSA - OpenText Core Endpoint Protection​ - ScreenConnect ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion informatique](https://fr.capterra.ca/directory/10001/it-management/software) ## Catégories connexes - [Logiciels de gestion informatique](https://fr.capterra.ca/directory/10001/it-management/software) - [Logiciels de patch informatique](https://fr.capterra.ca/directory/10017/patch-management/software) - [Logiciels de gestion de serveurs](https://fr.capterra.ca/directory/10019/server-management/software) - [Logiciels de gestion data center (DCIM)](https://fr.capterra.ca/directory/10054/data-center-management/software) - [Logiciels de sécurité réseau](https://fr.capterra.ca/directory/30003/network-security/software) ## Logiciels similaires 1. [N-sight RMM](https://fr.capterra.ca/software/163344/n-sight) — 4.3/5 (194 reviews) 2. [Cove Data Protection](https://fr.capterra.ca/software/163343/backup-and-recovery) — 4.7/5 (217 reviews) 3. [N-central](https://fr.capterra.ca/software/13803/n-central) — 4.1/5 (195 reviews) 4. [Syncro](https://fr.capterra.ca/software/207618/syncro) — 4.6/5 (148 reviews) 5. [IT Glue](https://fr.capterra.ca/software/170401/itglue) — 4.6/5 (331 reviews) ## Avis ### "Remote support" — 4.0/5 > **Felipe** | *7 mars 2019* | Informatique et sécurité réseau | Taux de recommandation : 7.0/10 > > **Avantages**: We love you can monitor and do many task in remote computers. I love you can run scripts, commands on CMD, Regedit and Explorer. > > **Inconvénients**: Is quite slow, and because it have many features you never finish of understand it and explore it > > We have it installed in our clients for remote support, control and ticketing. We used every day for HelpDesk ticketing and queues ----- ### "MSP Help Desk Manager 3 Year Veteran of ConnectWise Automate" — 4.0/5 > **Harrison** | *5 janvier 2026* | Services d'information | Taux de recommandation : 7.0/10 > > **Avantages**: I like how accessible it is and the ease of use. I went from Datto to CW Automate which was like night and day in a positive way. > > **Inconvénients**: The UX design was very simple and was not as flashy as what I was used to previously I got used to it eventually. > > I really liked how it did everything I was used to and because of my change in access over my previous position I could tinker with the automation and create better efficiencies for our clients. ----- ### "Powerful Automation with a Steep Learning Curve" — 4.0/5 > **Jake** | *12 décembre 2025* | Supermarchés | Taux de recommandation : 8.0/10 > > **Avantages**: It is a very powerful tool; when you are highly skilled in scripting, you can fully leverage the level of access and control it provides. The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance rather than reactive support. > > **Inconvénients**: To properly utilize the platform, there is a steep learning curve, making it best suited for businesses that can invest the necessary time and resources. Due to the vast range of customization options, it can be overwhelming initially and may feel as though you are not getting full value for money until the tool has been fully learned and adopted. > > Overall, the experience was very positive. Although I initially struggled with the platform, the support was phenomenal, and the onboarding process was a massive help. It greatly improved our network monitoring and, as a result, enhanced our security. It did take some time for the business to upskill and fully utilize the tool effectively. ----- ### "A powerful solution, with a complicated setup" — 3.0/5 > **Utilisateur vérifié** | *26 septembre 2025* | Services et technologies de l'information | Taux de recommandation : 6.0/10 > > **Avantages**: ConnectWise Automate is the legacy RMM platform by ConnectWise themselves. The product is highly skilled at implementing automation into your business and driving security with automated scripting. Furthermore, it's integration with ScreenConnect allows for easier remote access to computers for your engineers, should you wish to leverage that. I would say for the features that it offers, it is good value for money. Customer support from ConnectWise has always helped us figure out how to achieve our goals. > > **Inconvénients**: The platform shows its age and its menus are slow and sometimes unresponsive for periods of time. It has a steep learning curve and will likely take one fully dedicated individual or a small team of people slowly learning it before you'll be able to take advantage of the software fully. > > Our overall experience with the software was positive, although when ConnectWise came out with their new RMM platform, simply titled 'RMM', we jumped at the chance to swap to a natively web-based RMM solution. ConnectWise Automate has its place in history, and I'm pleased I got to use it for a time. ----- ### "Automate good but not at scale." — 4.0/5 > **Joshua** | *11 juin 2025* | Informatique et sécurité réseau | Taux de recommandation : 8.0/10 > > **Avantages**: It's the most flexible solution for RMM's on the market at current state. Great tool if you need to design a custom experience. > > **Inconvénients**: It does not scale well beyond 10000 endpoints and the ConnectWise support and partnership is relatively poor in the industry. > > I love the tool. It's unfortunate that it ceases to work beyond a certain size. If ConnectWise can push similar features into their new RMM , then it would be a good day. ----- Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/142789/connectwise-automate?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/142789/connectwise-automate) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées