--- description: Sparkcentral : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sparkcentral - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes de service client](/directory/22/customer-service/software) > [Sparkcentral](/software/142857/sparkcentral-customer-engagement-platform) # Sparkcentral Canonical: https://fr.capterra.ca/software/142857/sparkcentral-customer-engagement-platform Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/142857/sparkcentral-customer-engagement-platform?page=2) > Offrez un service client mémorable via une approche axée sur la messagerie. Écoutez, aidez et interagissez avec les clients sur les canaux qu'ils préfèrent. > > Conclusion : 15 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Sparkcentral? Sparkcentral est approuvée par de nombreuses grandes entreprises telles que Zappos, Emirates Airlines, Air Canada, Engie, KBC, AXA, MTN, Direct Tv, Noon, citizenM hotels, Netflix et Slack, pour n'en nommer que quelques-unes. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 15 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Sparkcentral - **Pays**: Hasselt, Belgique - **Fondé**: 2012 ## Contexte commercial - **À partir de**: 600,00 $ US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, basque, bulgare, catalan, chinois, coréen, croate, danois, espagnol, estonien, finnois, français, galicien, grec, hindi, hongrois, hébreu, indonésien, irlandais, islandais, italien, japonais, kazakh, letton, lituanien, malais, néerlandais, polonais, portugais brésilien, roumain, russe, slovaque, slovène, suédois, tchèque, thaï, turc, ukrainien, vietnamien - **Pays disponibles**: Belgique ## Fonctionnalités - Accès mobile - Alertes/Notifications - Alerts/Escalation - Autoresponders - Base de données de clients - Clavardage et messagerie - Clavardage proactif - Communication multicanal - Enquêtes et feedback - Formulaire hors ligne - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion de la communication - Gestion des accords de service - Gestion des centres d'appel - Gestion des commentaires - Gestion des courriels - Gestion des listes d'attente - Historique des clients - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Messagerie client en temps réel - Messagerie instantanée - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Relevé et historique des chats - Routage automatisé - Stratégie de marque personnalisable - Third-Party Integrations - Transferts/Routage ## Intégrations (5 au total) - Instagram - Messenger - Meta for Business - Viber - WhatsApp ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) ## Catégories connexes - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) - [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software) - [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Avis ### "Great tool for customer service" — 4.0/5 > **Stefan** | *18 février 2020* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: Easy to use interface. Good oversight on the customers. The product team is actively pursuing development in bots and AI. > > **Inconvénients**: We have small volumes of social media and as such can't get as good an ROI as hoped. > > The team is dedicated and provide a good product. Large organisations who rely heavily on chat, email and phone may struggle in having Sparkcentral as an "additional" tool for social media because it can be tricky to maintain a harmonized / integrated CRM and reporting system. ----- ### "Only software to scale as your social channels do." — 4.0/5 > **Danny** | *18 février 2020* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: Standardized queue, automations, support and AM team are amazing\! > > **Inconvénients**: Data portion is not customizable, some of the UI elements are inefficient and needs improvement (never expiring pending queue), and no message previews. ----- ### "Works for consolidating social media but reporting needs serious work" — 3.0/5 > **Eric** | *6 mars 2020* | Vente au détail | Taux de recommandation : 3.0/10 > > **Avantages**: Sparkcentral is great for connecting our various social media accounts and responding to customers across channels but functionality and reporting is limited > > **Inconvénients**: The reporting is next to impossible. The data they collect is mostly useless. Understanding basic insights such as tickets per week, average time solve are very difficult. There's limited ability to classify ticket types and integrating with a CRM is difficult and requires meaningful engineering resources. ----- ### "Very satisfied to date" — 4.0/5 > **Mathieu** | *22 février 2020* | Aviation et industrie aéronautique | Taux de recommandation : 8.0/10 > > **Avantages**: I really enjoy how streamlined it is and that since everything comes into one place, it allows agents to be more focused on the work at hand. > > **Inconvénients**: While I find it to be fairly intuitive, some of the agents struggle with it. I also think they should have more space in their Snippet Knowledge base. > > So far so good\! ----- ### "Love SC\!" — 5.0/5 > **Ashley** | *29 mai 2020* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: The platform itself is extremely user friendly and our staff have voiced how much they prefer this new program over our old one. Tracking is much more detailed and the internal chat system has been a blessing for our employees. > > **Inconvénients**: Reporting is very detailed but I wish more the information was accessible without exporting and that we could look at the stats (first time to reply, etc) as a whole rather than by facebook page - though I am told they are working on this\! > > The on-boarding process with Sparkcentral has been super easy\! Once we made the decision to move forward with them the process was extremely quick and went at our pace. We chose when we wanted to go Live, and what our availability was for our virtual training. We were provided with our log-in formation and an information booklet prior to our On-Boarding Class with their Customer Success Manager, \[SENSITIVE CONTENT HIDDEN\]. Having the log-in information prior to our training class was so beneficial because we were able to familiarize ourselves with the program and come prepared with questions. We felt we had all the time we needed and more provided to us for our virtual class and left feeling very confident in how to use the program. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/142857/sparkcentral-customer-engagement-platform?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/142857/sparkcentral-customer-engagement-platform) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées