--- description: Groove : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Groove - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [Groove](/software/143005/groove) # Groove Canonical: https://fr.capterra.ca/software/143005/groove Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/143005/groove?page=2) > Aidez les équipes à proposer une assistance personnelle à grande échelle. > > Conclusion : 87 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Groove? Les clients de l'éditeur sont notamment des petites entreprises de 1 à 200 employés proposant des services de : logiciels B2C/B2B, e-commerce, web, agences de développement/conception, en ligne, autres logiciels/SaaS. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 87 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Groove Networks - **Fondé**: 2013 ## Contexte commercial - **À partir de**: 29,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Australie, Brésil, Canada, Chine, Inde, Royaume-Uni, États-Unis ## Fonctionnalités - Alerts/Escalation - Analyse des sentiments - Base de données de clients - Catalog Management - Collecte de données multicanal - Communication multicanal - Contrôles/Permissions d'accès - Définition des priorités - Engagement des clients - Enquêtes et feedback - Gestion de contenu - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion des accords de service - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des connaissances - Gestion des courriels - Gestion des flux de travail - Gestion des listes d'attente - Gestion des tickets de support - Logiciels CRM (gestion de la relation client) - Macros et réponses types - Mise en forme de texte - Modèles personnalisables - Outils de collaboration - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Routage automatisé - Stratégie de marque personnalisable - Tableau de bord ## Intégrations (13 au total) - Delighted - GitHub - Instagram - Jira - JustCall - Mailchimp - Meta for Business - Recharge - Shopify - Slack - Stripe - Trello - Zapier ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18771 reviews) 2. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3412 reviews) 3. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Avis ### "Great, simple to use help desk software" — 5.0/5 > **Francois** | *1 août 2024* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Groove was super easy to implement in our project. They have a bunch of prebuillt features that are easy to add or configure from their web interface. It was pain free to add and from our testing, looks fairly robust. Customer support is also super helpful and quick to respond. > > **Inconvénients**: There was a cosmetic feature lacking from their software but after a quick chat with their customer support, they added the feature we were missing within a week\! > > Super easy to get set up and their customer support is the most helpful ----- ### ""GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"" — 5.0/5 > **Brady B.** | *21 novembre 2024* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: "GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient" > > **Inconvénients**: No live phone support. this makes it hard for us to deal with immediate issues we may have. > > GrooveHQ has been there for us for years and continues to innovate\! ----- ### "Groove helps us to improve our service to employees and clients" — 5.0/5 > **Jaap** | *29 août 2024* | Recrutement | Taux de recommandation : 10.0/10 > > **Avantages**: We like groove because everybody in the team has access to the shared mailbox, but only the tickets who needs attention. In compare with a shared mailbox, or shared e-mail address where you have to read all e-mails, is in groove only visible what needs to be done. The groove team is continuously improving the systems and in case of questions their support team is really helpful. > > **Inconvénients**: It miss sometimes some functions you are used to have from your e-mail program. However, it brings you to rethink your work progress, or in case it's really important you can contact Groove and they are always open to help you. > > It helps us to have an overview of all communications with employees and clients and make it easy to assign communication or tasks to different departments or persons. ----- ### "Not nearly as efficient as Outreach" — 2.0/5 > **Jared** | *16 février 2021* | Logiciels | Taux de recommandation : 2.0/10 > > **Avantages**: I do like that I can organize the order of the people I'm reaching out to in my flows. There are a few really good things about Groove from a flow building and Salesforce data retention front that are helpful. > > **Inconvénients**: Coming from Outreach, Groove isn't nearly as powerful or easy to use. There are so many things I preferred to do in Outreach that I can't do in Groove. Outreach's bulk import, the quick way to search for contacts that had been contacted just by searching the domain, looking at past email conversations, and better insight into email engagement are all things I had in Outreach that are glaringly missing from Groove. Groove feels clunky to me in how it interacts with my Gmail/Calendar and it's felt like more of an obstacle than an enabling software. > > I am sending prospecting emails to break into new accounts and reach new customers. It helps me to have tracked tasks and efficient email and call outreach day in and day out. ----- ### "Great solution" — 5.0/5 > **Joseph** | *8 août 2024* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: What I liked most about GrooveHQ is its seamless integration of artificial intelligence, which has drastically improved our response times and accuracy. The centralized ticket management system ensures no request gets lost, and the overall organization of emails has streamlined our communication processes. Additionally, the support team is incredibly responsive, and the pricing is unbeatable for the value it provides. This combination of features has truly optimized our customer service operations. > > **Inconvénients**: While GrooveHQ is overall an excellent tool, one downside is that the initial setup and customization can be somewhat time-consuming. It took us a bit of time to fully configure the system to meet our specific needs. But we switch from solution used since 8 years ----- Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/143005/groove?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/143005/groove) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées