---
description: Vivocha : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Vivocha - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils de relation client](/directory/30906/customer-engagement/software) > [Vivocha](/software/143056/vivocha)

# Vivocha

Canonical: https://fr.capterra.ca/software/143056/vivocha

> Vivocha.com, la plateforme d'interaction client multicanal et multipériphérique : Outils de vidéo, voix, chat et collaboration.
> 
> Conclusion : 2 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Vivocha?

Banques, sociétés financières, telcos, utilités.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.5/5** | 2 Avis |
| Simplicité | 3.0/5 | D'après l'ensemble des avis |
| Support client | 4.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix |  | D'après l'ensemble des avis |
|  Fonctionnalités | 4.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Vivocha
- **Fondé**: 2012

## Contexte commercial

- **À partir de**: 52,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien
- **Pays disponibles**: Allemagne, Australie, Canada, Chine, Inde, Italie, Japon, Royaume-Uni, États-Unis

##  Fonctionnalités

- Accès mobile
- Alerts/Escalation
- Clavardage et messagerie
- Communication multicanal
- Distribution automatique des appels
- Enquêtes et feedback
- Enregistrement des appels
- Gestion de la base de connaissances
- Gestion de la communication
- Gestion des centres d'appel
- Gestion des commentaires
- Historique des clients
- Messagerie client en temps réel
- Messagerie instantanée
- Rapports et analyses
- VoIP

## Intégrations (12 au total)

- Adobe Commerce
- Docebo
- Drupal
- Google Analytics 360
- Google Drive
- Joomla
- PrestaShop
- Salesforce Sales Cloud
- Shopify
- Webtrends
- WordPress
- Zendesk Suite

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat/Clavardage

## Category

- [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software)

## Catégories connexes

- [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software)
- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)
- [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software)
- [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software)
- [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software)

##  Logiciels similaires

1. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews)
5. [Salesforce Service Cloud](https://fr.capterra.ca/software/136189/salesforce) — 4.5/5 (820 reviews)

## Avis

### "The right platform for top customer experience" — 4.0/5

> **Utilisateur vérifié** | *11 janvier 2019* | Internet | Taux de recommandation : 8.0/10
> 
> **Avantages**: We have been using the chat and call back features of Vivocha for some years now and the whole team finds it very useful. For agents it is very easy to use and the dashboard offer us a good amount of information regarding the interaction of the customers on the page that help us understand what is the problem or what do the customer wants without making too many questions. It is very efficient so we receive all this information on real time.
The integrations of Vivocha with Megento and Zendesk work very well.
> 
> **Inconvénients**: It has its cost so I would recommend it not for small brands/companies, but to business in which it is very important to have a high level of customer experience, otherwise most of the features that worth it might remain unused
> 
> Usually on chat interactions, in case of problems, it might take a while to understand what does the customer need, with all the feedback we get from the dashboard we are saving time in dealing with clients requests via chat

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### "Convert Online Visitors Faster" — 5.0/5

> **Stephanie Watson** | *25 avril 2013*
> 
> **Avantages**: You can connect to many clients through one platform
> 
> **Inconvénients**: You will need a live chat operator on duty
> 
> Whether you provide a product, or a service, Vivocha can improve your customer service exponentially. As a freelance writer, I can use it and be available when visitors come to my website and be right there to answer questions. I could also hire sales/support staff to be there and use the product to push sales or offer an help desk service.

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/143056/vivocha)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/143056/Vivocha/> |
| en-AE | <https://www.capterra.ae/software/143056/vivocha> |
| en-AU | <https://www.capterra.com.au/software/143056/vivocha> |
| en-CA | <https://www.capterra.ca/software/143056/vivocha> |
| en-GB | <https://www.capterra.co.uk/software/143056/vivocha> |
| en-IE | <https://www.capterra.ie/software/143056/vivocha> |
| en-IL | <https://www.capterra.co.il/software/143056/vivocha> |
| en-IN | <https://www.capterra.in/software/143056/vivocha> |
| en-NZ | <https://www.capterra.co.nz/software/143056/vivocha> |
| en-SG | <https://www.capterra.com.sg/software/143056/vivocha> |
| en-ZA | <https://www.capterra.co.za/software/143056/vivocha> |
| fr | <https://www.capterra.fr/software/143056/vivocha> |
| fr-BE | <https://fr.capterra.be/software/143056/vivocha> |
| fr-CA | <https://fr.capterra.ca/software/143056/vivocha> |
| fr-LU | <https://www.capterra.lu/software/143056/vivocha> |
| ja | <https://www.capterra.jp/software/143056/vivocha> |

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