GovPilot

Comprehensive and Customizable Suite of Municipal Software

Commentaires : Govpilot has permitted us to modernize many of the functions of the Municipal Clerk's office. Licensing and record requests that previously were done on paper are now available to residents on line. The amount of clerical time spent was significantly reduced. However, conversion of old data to Govpilot was more difficult and time consuming than expected. This was mostly due to the poor quality of the data to be converted, but it delayed implantation.

Avantages :

The company is very responsive to requests for custom reports, screens, etc. The dashboard helps us manage processes from the same place.

Inconvénients :

The software is map based. We have missing addresses/Block and Lots in the public map database they use. Missing properties must be added individually, which is tedious.

Gov Pilot has a lot of features, once you know how to navigate through the processes.

Commentaires : more productivity and ease of tasks

Avantages :

I like the history of paperwork on each address when you do an address search - it is easy to see what each resident has --like parking permit, leaf permit, etc. You can also find a phone number for the resident in this system very quickly. I love the clone tab - it is the best since it saves a lot of time. Also when you do an address search the map with cross streets is helpful. The new custom balance report is concise and easy to read, much better than the previous report. I also like that when we reach out to Prop Pilot that the issue is acknowledged promptly and resolved as soon as possible.

Inconvénients :

The program seems to spin often - that can be frustrating. Guess we have too much data. We are trying to go paperless and this program is helping. However I am a paper person!

Review

Avantages :

Email update to requestors with each change in status, improves government transparency.

Inconvénients :

Sorting and filtering features need improvement

Review

Avantages :

Ease of entering information, printing out forms, customizing settings

Inconvénients :

When uploading information the program sometimes duplicates instead of updating the information previously uploaded

Property Data Base

Commentaires : I use this software everyday and love it. I think it has much more capability than what I am currently using it for. I have found their support to be available and responsive. Executive has made our Customer Relations a dream.

Avantages :

This product provides and excellent property data base that I hope to expand upon. I would love to include our taxes and water bills, etc. We currently use it for our Building Department and it's a great way to keep your file information and records in one spot with all your forms. The applications are very user friendly and have made our lives much easier for processing of permits. It has literally made my workload much more manageable. I highly recommend this product.

Inconvénients :

As with any new system, the start-up was a bit frustrating working out kinks etc. Had an issue with credit card processing but everything was fixed.