--- description: Sumac : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sumac - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'action sociale](/directory/31462/social-work-case-management/software) > [Sumac](/software/144095/sumac) # Sumac Canonical: https://fr.capterra.ca/software/144095/sumac Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/144095/sumac?page=2) > Gérez l'ensemble de votre organisme à but non lucratif avec un seul outil CRM (Customer Relationship Management). Obtenez toutes les fonctionnalités dont vous avez besoin, de pages web de dons et d'outils d'e-mail marketing intégrés. > > Conclusion : 132 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Sumac? Une solution existe pour tous les types d'organismes à but non lucratif. \* Grandes, moyennes et petites \* Services sociaux, arts et culture, organismes de santé, éducation, environnement et services animaliers. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 132 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Societ - **Entreprise fondée en**: 2004 ## Contexte commercial - **À partir de**: 179,00 $ US - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Base de données de membres - Communication avec les membres - Comptes rendus financiers - Don en ligne - Don récurrent - Dons par SMS - Facturation - Gestion de la communication - Gestion de site web - Gestion des abonnements - Gestion des applications - Gestion des bénévoles - Gestion des campagnes - Gestion des clients - Gestion des collectes de fonds - Gestion des contacts - Gestion des cotisations - Gestion des documents - Gestion des donateurs - Gestion des formulaires - Gestion des inscriptions - Gestion des programmes - Gestion des promesses de don - Gestion des rendez-vous - Gestion des reçus - Gestion des références - Gestion des subventions - Gestion des événements - Gestions des anciens élèves - Goal Setting/Tracking - Logiciels CRM (gestion de la relation client) - Marketing par courriel - Notes de cas - Outils de collaboration - Planification - Portail des membres - Portail libre-service - Rappels - Rapports et analyses - Rapports et statistiques - Recrutement de bénévoles - Renouvellement d'abonnements - Répertoire de membres - Suivi du temps - Traitement des paiements - Types de membres ## Intégrations (3 au total) - Constant Contact - Mailchimp - QuickBooks Online ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels d'action sociale](https://fr.capterra.ca/directory/31462/social-work-case-management/software) ## Catégories connexes - [Logiciels de collecte de fonds](https://fr.capterra.ca/directory/20047/fundraising/software) - [Logiciels de CRM pour association](https://fr.capterra.ca/directory/31515/nonprofit-crm/software) - [Logiciels de gestion des membres](https://fr.capterra.ca/directory/20045/membership-management/software) - [Logiciels pour OBNL (organisation à but non lucratif)](https://fr.capterra.ca/directory/30805/nonprofit/software) - [Logiciels pour services sociaux](https://fr.capterra.ca/directory/30660/human-services/software) ## Logiciels similaires 1. [CharityTracker](https://fr.capterra.ca/software/132388/charitytracker) — 4.5/5 (1062 reviews) 2. [Casebook](https://fr.capterra.ca/software/200357/casebook-platform) — 4.2/5 (86 reviews) 3. [NewOrg](https://fr.capterra.ca/software/124958/neworg-management-system) — 4.8/5 (75 reviews) 4. [Bonterra Apricot](https://fr.capterra.ca/software/123342/bonterra-case-management) — 4.2/5 (226 reviews) 5. [Notehouse](https://fr.capterra.ca/software/182626/notehouse) — 4.7/5 (111 reviews) ## Avis ### "Efficient Case Management and Reporting Tool for Nonprofits" — 5.0/5 > **Maryam** | *22 octobre 2025* | Gestion d'organisme à but non lucratif | Taux de recommandation : 10.0/10 > > **Avantages**: Sumac makes client management and reporting much easier. I really liked how organized the system is—tracking intakes, case notes, and service outcomes is simple and efficient. It’s also helpful for generating reports and analyzing data for funders. > > **Inconvénients**: At times, the system can be a bit slow when multiple users are logged in, and some customization features (like form templates) require admin access or additional setup support. > > My overall experience with Sumac has been positive. It has improved how we document client interactions, manage referrals, and collect data across multiple programs. The interface is user-friendly once you’re familiar with it, and the technical support team is responsive whenever issues come up. Overall, it’s a great tool for nonprofit organizations that want to streamline case management and reporting. ----- ### "Highly Customizable and Reliable CRM for Nonprofits" — 4.0/5 > **Hajjra** | *22 octobre 2025* | Gestion d'organisme à but non lucratif | Taux de recommandation : 7.0/10 > > **Avantages**: Sumac is fairly user-friendly once you understand its layout. There’s a bit of a learning curve at first, but the training resources and customer support make it manageable. > > **Inconvénients**: Some features could be more intuitive, especially when it comes to generating complex reports or linking modules. > > Overall, Sumac is a reliable and flexible CRM for nonprofits. It offers great customization capabilities that make it adaptable to different organizational needs. With ongoing updates and responsive support, it continues to be a valuable tool for managing programs and client data effectively. ----- ### "All in one" — 5.0/5 > **Chiamaka Juliet** | *23 octobre 2025* | Organisme social ou civique | Taux de recommandation : 9.0/10 > > **Avantages**: The fact that you can customize it to your programs. Making it very flexible for different programs in the organization. > > **Inconvénients**: Customization is great, but setting them up can be tricky without support.Also how new tabs keeps opening. > > Using Sumac has been great so far. It didnt take much time for me to learn it and figure out my way around it. ----- ### "Sumac Review" — 5.0/5 > **Momena Afroz** | *16 mai 2025* | Gestion d'organisme à but non lucratif | Taux de recommandation : 9.0/10 > > **Avantages**: All the records are in one place, easy to make tax receipts and reports. > > **Inconvénients**: Relations tab is not included in exporting reports. > > Good, meets the requirements of our organization and follows standards, customer support is very efficient and fast. ----- ### "Efficient, Customizable, and Exceptionally Secure" — 5.0/5 > **Rodrigo** | *27 octobre 2025* | Services à la personne et aux familles | Taux de recommandation : 10.0/10 > > **Avantages**: We started using Sumac to manage our youth programs that work with youth involved in the criminal justice system, and we’ve found it to be extremely helpful, reliable, and secure. When our funders required us to use a secure database for confidential client information, we researched Sumac and have never looked back. After an initial year of success, we expanded its use to include our Young Adults Guns, Gangs, and Human Trafficking program and our Mental Health program. Sumac's highly customizable nature made adding new programs and features effortless. From a data management perspective, Sumac provides everything we need at our fingertips, including court letters, referral and registration forms, case notes, and detailed client profiles. The platform makes it easy to keep all information organized, confidential, and accessible only to authorized staff. Whenever we’ve encountered an issue, Sumac Support has been outstanding; one email away, and their response time is often within minutes. Sumac has become an essential tool for our organization’s service delivery, compliance, and data security. > > **Inconvénients**: The only issue we’ve encountered (easily resolved by an administrator) is that client files sometimes become locked, and staff cannot unlock them independently. This requires someone with administrative access, such as myself, to step in and unlock the files. While this feature helps maintain strong data security, it can occasionally cause delays when a manager or administrator isn’t immediately available. Allowing designated staff limited permissions to unlock files could make the process more efficient while still maintaining appropriate safeguards > > Our overall experience with Sumac has been excellent. It has become an essential part of managing and delivering our youth programs, particularly those involving sensitive client information related to the criminal justice system. The platform is secure, reliable, and customizable. Sumac’s data management features simplify organizing and accessing all critical information while maintaining the highest level of confidentiality. The support team is incredibly responsive, often replying within minutes whenever assistance is needed. Overall, Sumac has streamlined our operations, improved data security, and strengthened how we serve our clients and meet funder requirements. It’s a system we trust and plan to continue using in the long term. ----- Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/144095/sumac?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/144095/sumac) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées