--- description: Little Hotelier : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Little Hotelier - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [Little Hotelier](/software/144307/little-hotelier) # Little Hotelier Canonical: https://fr.capterra.ca/software/144307/little-hotelier Page : 1/11\ Suivant: [Page suivante](https://fr.capterra.ca/software/144307/little-hotelier?page=2) > Une solution pour petites entreprises tout-en-un basée sur le cloud, conçue pour les B\&B, les chambres d'hôtes et autres petits hôtels. > > Conclusion : 234 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Little Hotelier? Spécialement pensé, conçu et développé pour les B\&B, les auberges, les chambres d'hôtes et les petits hôtels. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 234 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: SiteMinder - **Pays**: Sydney, NSW, Australie - **Entreprise fondée en**: 2012 ## Contexte commercial - **À partir de**: 109,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, indonésien, italien, portugais, thaï - **Pays disponibles**: Allemagne, Argentine, Australie, Brésil, Canada, Espagne, Indonésie, Irlande, Italie, Malaisie, Mexique, Nouvelle-Zélande, Philippines, Portugal, Royaume-Uni, Singapour, Thaïlande, États-Unis ## Fonctionnalités - Analytique des canaux - Communications avec les invités - For Hostel/Dorm Managers - Gestion de la réception - Gestion des biens - Gestion des calendriers - Gestion des canaux - Gestion des commandes - Gestion des inscriptions - Gestion des partenaires - Gestion des promotions - Gestion des réservations - Gestion des réservations - Gestion des stocks - Gestion des stocks - Gestion des taux - Gestion des tâches ménagères - Gestion multicanal - Intégration GDS et OTA - Inventaire des salles - Logiciels CRM (gestion de la relation client) - Notes de réservation - Point de vente (PDV) - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations de groupe - Self Check-In/Check-Out - Support client - Tableau de bord d'activités - Tarification dynamique - Third-Party Integrations - Traitement des paiements ## Intégrations (9 au total) - Akia - Duve - GuestTouch - LoungeUp - PayPal - Pricepoint - RoomPriceGenie - Vikey - happyhotel ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion hôtelière](https://fr.capterra.ca/directory/20031/hospitality-property-management/software) ## Catégories connexes - [Logiciels de gestion hôtelière](https://fr.capterra.ca/directory/20031/hospitality-property-management/software) - [Logiciels de location saisonnière](https://fr.capterra.ca/directory/30616/vacation-rental/software) - [Logiciels pour auberges de jeunesse](https://fr.capterra.ca/directory/31457/hostel-management/software) - [Systèmes de réservations en ligne](https://fr.capterra.ca/directory/20032/reservations/software) - [Logiciels de channel manager](https://fr.capterra.ca/directory/31615/hotel-channel-management/software) ## Logiciels similaires 1. [Guesty](https://fr.capterra.ca/software/159377/guesty) — 4.4/5 (480 reviews) 2. [Cloudbeds](https://fr.capterra.ca/software/158839/cloudbeds) — 4.3/5 (345 reviews) 3. [Hostaway](https://fr.capterra.ca/software/152433/hostaway) — 4.8/5 (1597 reviews) 4. [Lodgify](https://fr.capterra.ca/software/131924/lodgify) — 4.5/5 (1311 reviews) 5. [Amenitiz](https://fr.capterra.ca/software/183836/amenitiz) — 4.3/5 (251 reviews) ## Avis ### "Misbilling and repeated false promises, include fake confirmations, of refunds" — 1.0/5 > **Dean** | *6 août 2026* | Hôtellerie | Taux de recommandation : 0.0/10 > > **Avantages**: Served the basic needs of a small property. However given the unresponsive support team, this is not the cost effective option I would recommend > > **Inconvénients**: Customer support ghosts you, leaves you to bots and overseas staff with no context so you can start from scratch. This was most frsutrating when there was misbilling and repeated false promises, include fake confirmations, of a refund to make us whole. LH has still not reversed the overcharge and it's been 2 months. > > After years of using LH, which served our basic needs (we had little to no support requests), the worst I've expeinced in the hotel/vacation rental software business - and we have numerous tech stacks in different markets. I don't know if the team has hollowed out and SiteMinder is no longer investing anything into LH, but it is just bad. I would strongly reconsider any decision to use them. The issues started on renewal, when a sales manager agreed to send back a better proposal when we spoke a week prior to the auto renewal. I told him that I would not renew at the existing rate, and to turn off my auto-renewal, which he confirmed. I thankfully took detailed notes of the call and identifying info. I never heard back from him and my numerous calls and emails went unanswered. I then received and auomated email that the subscription was autorenewed. I then called it in and spoke to \[sensitive content hidden\] , Senior Customer Success Advisor. She reviewed the info and agreed that the past rep did not action what was agreed to. She provided the new rate and assured me that the refund would be processed and that my account was removed from auto renewal. It has now been 2 months, and we still have not received the received and \[sensitive content hidden\] has not replied to a 6 weeks of requests for updates. We received 2 emails from general support with "confirmations" it was processed, only to now hear it could not be processed at all due to "internal issues". We will now have no choice but to involve our bank, or send a demand letter. I can no longer believe that this is simply administrative error; it's hard to belive there are companies that still exist with this model of overcharging, promising refunds to keep a customer (even providing an updated contract with the refund amount) and then never promising it or responding. Support Case: \[sensitive content hidden\] ----- ### "A practical all-in-one system for small properties" — 5.0/5 > **Phanphop** | *19 juillet 2026* | Hôtellerie | Taux de recommandation : 8.0/10 > > **Avantages**: Simple to use and convenient for managing reservations, availability, rates, and multiple booking channels in one place. > > **Inconvénients**: Some features, reports, and account settings could be more flexible, intuitive, and easier to navigate. > > A practical system for managing a small property. It covers the essential daily tasks well, and the support team is helpful when issues arise. ----- ### "Big help from Little Hotelier" — 5.0/5 > **Adrian** | *12 juillet 2026* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Very good customer support... and even the chatbot is exceptionally intelligent. Today, \[sensitive content hidden\] nailed an issue we were having with clear, well illustrated support. They really are good. The overall service is clean and while it could be a little more simple, its well explained when you hit a barrier. > > **Inconvénients**: The phone app could have a little more functionality. Some glitches remain with sending confirmation emails etc > > Overall, leagues ahead of the last booking system we used. The cleanliness of the engine back office is excellent. Little foibles around automated communication could probably be cleared up if I simply took time to explain issues to support, however everyone is too busy in the season to do this. Would be great to have further functionality on the phone app but that's not a dealbreaker... ----- ### "I am not happy" — 3.0/5 > **Alessandra** | *8 mai 2025* | Hôtellerie | Taux de recommandation : 5.0/10 > > **Avantages**: I only like the fact that has an APP linked to it and that is relatively cheap. > > **Inconvénients**: I honestly thought it was more useful. there are a lot of things which are not flexible. there is no way of highlighting if a reservation is provisional or confirmed. there is no difference in color between a direct booking, an agent or an OTA. No reminder for payments. > > The people answering the support tab are 99% very nice. I have talked to couple of them, and I always found nice, polite and competent people. Those who had to help with installation, however, were totally inexistent. They convice you to buy it and then they do not follow up at all. They make you feel inadequate as if you are not computer literate you can die\! they make you download give you few hints and you need figure it out yourself. We had no support on how to fix rates, how to understand things and how to continue. We basically had to figure out all by ourselves. ----- ### "Easy to use, value of money" — 5.0/5 > **Ingrida** | *3 juillet 2026* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Can log in any device where I am, change, book, cancel bookings. Daily reports revenue and money flow. > > **Inconvénients**: More than one file of the same guest information. I would like to log guest name and retrieve all notes. > > It is easy to use. Easy to integrate with accounting system Xero. Secure website. Can build own website in the same system. Good customer support. ----- Page : 1/11\ Suivant: [Page suivante](https://fr.capterra.ca/software/144307/little-hotelier?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/144307/little-hotelier) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées