17 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel
Description de Atera
Le centre de services tout-en-un et la plateforme RMM (Remote Monitoring and Management) d'Atera sont spécialement conçus pour aider les professionnels de l'informatique à rationaliser et à gérer leur travail quotidien à chaque étape. Cela inclut le centre de service, la billetterie intelligente et optimisée par IA (intelligence artificielle), l'automatisation informatique et le reporting, le tout dans un tableau de bord centralisé et intégré. Ce modèle de paiement par technologie permet aux équipes informatiques et aux prestataires d'infogérance d'optimiser et d'adapter les opérations sur un nombre illimité d'appareils, tout en réduisant les tâches fastidieuses afin de pouvoir se concentrer sur le travail le plus important.
Qui utilise Atera?
Atera est l'ultime plateforme de gestion informatique tout-en-un. Avec un nombre illimité de dispositifs pour un coût fixe, Atera a tout ce dont vous avez besoin en une seule solution. Essayez Atera gratuitement : https://www.atera.com/fr/inscription/
Où peut se déployer Atera?
À propos du vendeur
- Atera
- Situé à Tel Aviv, Israël
- Fondé en 2011
Assistance Atera
- Support 24/7 (réponse directe)
- Chat/Clavardage
Langues
allemand, anglais, français
Atera - Prix
À partir de :
- Oui, essai gratuit disponible
- Non, pas de version gratuite
Atera n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Atera est disponible à partir de 129,00 €/mois.
Tarification et forfaits obtenez un essai gratuitÀ propos du vendeur
- Atera
- Situé à Tel Aviv, Israël
- Fondé en 2011
Assistance Atera
- Support 24/7 (réponse directe)
- Chat/Clavardage
Langues
allemand, anglais, français
Atera en vidéos et en images
Fonctionnalités - Atera
Avis sur Atera
Possibility to be Great
Très bon produit
Avantages :
produit léger et facile à installer et prendre en main
Inconvénients :
pas encore suffisamment prévu pour le marché français (traduction des rubriques et fonctionnalités, support, paiement)
Alternatives envisagées : NinjaOne
Pourquoi choisir Atera : le coût qui augmentait constamment sans vraiment prévenir
Logiciel antérieur : SolarWinds Patch Manager
Pourquoi passer à Atera : en raison du coût moins élevé rapporté à mes besoins assez basiques
Rapport Qualité-Prix imbattable !
Commentaires : Déploiement systématique sur chaque poste pour un meilleur suivi du parc client
Avantages :
Tarif agressif sur ce marché. Ultra simple à déployer et à utiliser. Le design est plutôt épuré, on ne se perd pas dans l'interface malgré toutes les fonctionnalités présentes. L'intégration native des outils PMAD, sécurité, backup...
Inconvénients :
La francisation n'est pas encore parfaite ni présente partout. La facturation uniquement en dollars par CB. Le support en français pas toujours disponible.
Réponse de l'équipe de Atera
il y a 2 ans
Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. We have made some big changes recently, and there should be much more available to you in the French language. It's a work in progress, but we are getting there!
Retour d’expérience
Commentaires : Nous avons grâce à Atera, réussi à gérer de façon plus efficace notre helpdesk auprès de nos clients.
Avantages :
Nous aimons, son ergonomie générale plutôt accessible et engageante
Inconvénients :
Oui, il manque la possibilité d’avoir un IT documentation
Réponse de l'équipe de Atera
il y a 2 ans
Hi Ludovic, Thanks for taking the time to review Atera! We are very happy to hear that you find the platform accessible, and that you have been able to manage your helpdesk more efficiently. Regarding documentation that you are missing, please reach out to support so they can help.
Mon quotidien avec Atera
Avantages :
Intégration de l'IA native / Forte réactivité du coté support & développement.
Inconvénients :
Analyse réseau, mais cette partie est en pleine évolution - J'attends la suite !
Très bon produit
Commentaires : Prise en main facile et intuitive
Avantages :
Possibilité de mettre à jour les systèmes de tous les clients en quelques clics
Inconvénients :
Le dashboard n'indique pas si le système antivirus des postes est à jour. Pas de visibilité non plus sur l'état physique des disques durs
Réponse de l'équipe de Atera
il y a 2 ans
Thank you for your review and for being a loyal Ateran! Happy to hear that you're finding it easy-to-use. Should you run into any issues, please reach out to our 24/7 Support Team at [email protected].
Atera, meilleure solution de contrôle à distance
Avantages :
Je suis sans mots avec ce système. Je l'apprécie parce qu'il me facilite la tâche de façon simple et claire en ce qui concerne la gestion, l'amélioration et le contrôle de mes services, informations peu importe ma position géolocalisation.
Inconvénients :
Je n'ai pas encore essayé toutes les fonctionnalités de ce logiciel, mais tout le moment, je n'ai pas encore eu de complication avec celles que j'utilise.
Un service d'infrastructure informatique
Avantages :
C'est un logiciel qui me permet de surveiller les clients et mes activités à distance. Fiable et efficace, il facilite la synchronisation des documents, la sauvegarde des données et son interface est très simple
Inconvénients :
C'est un bon outil que j'apprécie beaucoup mais très coûteux pour les petites entreprises
Logiciel de gestion
Avantages :
Un très bon produit pour la gestion des ressources et services informatiques très professionnel et rapide à utiliser pour travailler aux entreprises.
Inconvénients :
C'est un super produit mais ça présente soucis lors des connections.
Excellent outil pour les professionels de l'infogérance !
Avantages :
La facilité d'utilisation, la prise en main des outils, l'interface utilisateur.
Inconvénients :
Quelques problèmes avec les vues qui peuvent ne plus être fonctionnelles. Devrait être corrigé dans la prochaine interface utilisateur.
Réponse de l'équipe de Atera
il y a 3 ans
Thank you for the nice words, Tom! Please do let us know if you encounter any further issues regarding the UI or functionality.
Atera is the clear winner in the IT management space
Commentaires : Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.
Avantages :
Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.
Inconvénients :
Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.
Alternatives envisagées : N-sight, Kaseya VSA et NinjaOne
Pourquoi passer à Atera : Atera was the clear winner. It had the best feature set, most intuitive interface, and best value offering in licensing the product. The ongoing support and feature development promises continued enhancements to the product.
Mid-level RMM and PSA solution
Commentaires : The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team.
Avantages :
The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable. Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.
Inconvénients :
The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply. Reporting is an improving feature but there are not enough options to get reports just the way you might want them.
Alternatives envisagées : ManageEngine ServiceDesk Plus et Autotask PSA
Pourquoi choisir Atera : LogMeIn was charged per endpoint and Freshdesk didn't have alerts because there was no RMM or PSA component. We were using the free product at the time. We were looking for a unified package with easy costing and integration between RMM/PSA and helpdesk systems.
Logiciel antérieur : Freshdesk et GoTo Meeting
Pourquoi passer à Atera : The low cost was more appealing and the feature set looked like it was worth pursuing.
Réponse de l'équipe de Atera
il y a 2 ans
Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. And yes, the unlimited endpoints, is a HUGE draw for our customers. Thanks again for your review!
Comprehensive IT Management Simplified!
Commentaires : We use Atera as an all-in-one RMM platform which is designed to help managed service providers, helps in streamlining IT support/ maintenance. Overall we can manage our IT operations efficiently. Our business problems to which Atera addresses are mainly remote IT management, IT Automation, Ticketing System for our IT support. It has increased our cost efficiency significantly. Our security and compliance were also benefited by using Atera. Atera helps us in centralized monitoring, automated patching and maintenance, cost management and remote access for support. In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization.
Avantages :
- Atera lets our IT team to schedule and automate OS and third party software patches - Our IT team maintains accurate inventory data and ensure compliance with licensing agreements -Our employees can now submit tickets and IT teams can assign, prioritise and track their progress effectively.
Inconvénients :
- Its reporting capabilities could benefit from more extensive customization options - Dashboard customization - Better support for more advanced scripting environments
If you don’t need a mobile app or decent support it’s OK
Commentaires : It’s an ok platform if you don’t want the fundamentals. Support is lacking, and they are obsessed with ai integration without fixing or implementing the basics first
Avantages :
The interface is clean and easy to navigate
Inconvénients :
Support and mobile app are lacking massively. Updates are infrequent and roadmap although now public is not kept to schedule.
Alternatives envisagées : Syncro
Pourquoi choisir Atera : Wanted to have a platform that included RMM and PSA
Logiciel antérieur : Zendesk Suite
Pourquoi passer à Atera : Cost per endpoint vs cost per user was a big factor
Atera Automated Patch management and Copilot has improved our efficiency and productivity
Commentaires : I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone
Avantages :
Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of
Inconvénients :
With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one
Great, Especially for a 1-person IT Department
Commentaires : Atera has been wonderful. I am so glad that our organization approved trying Atera. We will be going from month-to-month to an annual subscription soon.
Avantages :
Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice. To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding. The app is great, and even allows me to remote in to devices from my phone or tablet. When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist. I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.
Inconvénients :
The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS. Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.
Alternatives envisagées : NinjaOne
Pourquoi passer à Atera : Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things.
A leading per tech licenced RMM
Commentaires : We’ve had a great experience with a terror and a happy that we switched to them. We’ve rolled our ticketing system into theirs as well, so that everything’s in one spot for tracking and reporting back to our clients. It’s been a great for our organization highly recommend it.
Avantages :
I like it being all in one place and intuitive to use. The new addition of AI to help with tickets is great built-in support for remote. Makes it easier to connect clients.
Inconvénients :
The inability to add month-to-month Technicians is if you’re on a yearly commit
Best RMM and ticketing Software
Commentaires : Easy RMM management tool with great ticketing and powerful features. Alerts have a intuitive dashboard.
Avantages :
Great tool with per technician billing model . Endpoints are not billed. Super powerful , has built in ticketing , remote management and patch ,management . Also has Co-pilot AI for generating automated scripts
Inconvénients :
Support of Mac devices is minimum or nil
Alternatives envisagées : ConnectWise ScreenConnect
Pourquoi passer à Atera : Per technician billing of Atera is best when compared to per end point billing of connect-wise
Cost Effective Product for IT Management
Commentaires : We have been using Atera for last 6 months and it has been very helpful. It is being used as an all-in-one RMM platform for all the centralized IT management, remote support or proactive monitoring. It has helped in solving several issues like system downtime, delayed customer support and IT operations by providing automated patch management and real-time monitoring. This has helped a lot in enhancing the operational efficiency, security and client satisfaction.
Avantages :
Atera's built-in helpdesk helps a lot in steamlining customer support by managing and prioritizing tickets efficiently. Another point is it also offers automated reports on system health, performance and ticket resolution, thus giving clear insights for both the internal teams and clients. The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from anywhere.
Inconvénients :
While the software provides automated reports, customization options are limited. It would be beneficial to have more flexibility in creating more customized reports to meet specific client requirements or internal KPIs. The patch management feature is useful, but it lacks granual control options. If it can have more advanced scheduling and testing phases, it will be more helpful for the IT teams to manage updates with great precision.
Remote Monitoring and Management Program
Commentaires : Helpdesk and ticketing capabilities enables me to save a lot of time by automating customer support processes.
Avantages :
Atera has improved customer satisfaction by handling support tickets which leads to customer retention.
Inconvénients :
It requires external apps such as TeamViewer and AnyDesk to enhance remote access anyways.
Highly recommend Atera
Commentaires : Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.
Avantages :
Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.
Inconvénients :
Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.
Cost effective product
Commentaires : Better than our old RMM specially with cost and features that is offered.
Avantages :
First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support
Inconvénients :
Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field.
Alternatives envisagées : ManageEngine Endpoint Central
Pourquoi choisir Atera : Solarwinds is expensive and complicated to use.
Logiciel antérieur : SolarWinds Service Desk
Pourquoi passer à Atera : cost wise and we are not deploying to a enterprise level, we are a small scale only.
Réponse de l'équipe de Atera
il y a 4 ans
Bhasker, thank you for the detailed review, and we are glad to see you enjoying so many of our features! Custom fields can be used in a search from either the devices or the tickets view, and we have recently made it possible to display/export custom fields using the API, which has been a requested feature for a while. This should save you some time in optimizing your workflow and finding out what you need faster.
Impressive features.
Commentaires : Very well made product. Has a ton of features. Has allowed our MSP to grow and add more value to customers.
Avantages :
I like how it is a full feature MSP tool in one software. We can add more value to our customers and provide better service due to atera
Inconvénients :
It is on the pricey side especially as we add technicians. The mobile app is glitchy. Tickets don't always display properly.
Alternatives envisagées : N-central
Pourquoi choisir Atera : Logmein was more expensive with less features. Logmein continued to raise the price significantly every year while stripping features
Logiciel antérieur : LogMeIn
Pourquoi passer à Atera : Didn't have as many features and charged per node not user
Réponse de l'équipe de Atera
il y a 2 ans
Hi Brian, Thanks for leaving a review for Atera's all-in-one platform! Happy to hear you like the long list of features we offer, and that using Atera has allowed your MSP to grow. Regarding any glitches or display issues, please reach out to our Support team about this. As for our pricing, we have a very unique model to price by technician instead of end-point, which ends up being very cost-effective for our customers.
Atera, a Strong Contender for anyone starting up an MSP-based business.
Commentaires : This software allowed me to operate in a computer support business during the last couple of years where in person visits declined on some sites. Initial pricing was quite affordable even though a business with one technician doesn't require a full ticketing and PSA tool, but felt that if I did grow enough I'd make use of these features in time.
Avantages :
The best thing about Atera is that it is always improving features, even weekly but at least monthly. I had some experience with NABLE MSP support software, so was familiar with many of the aspects that Atera had to offer and simply needed to start deployment of agents at my customer sites, so felt very productive very soon after starting. There are many resources readily available to gain additional training in areas where I don't feel as confident. Although it didn't happen often, I was able to receive technical support for issues relating to the agents or dashboard in general in CHAT, so there was no waiting.
Inconvénients :
Up until two weeks ago, I had no issues with Atera. There is many new features that are being developed monthly, but most of them are not available to the lowest subscription package, but it makes sense that people paying more money should have an increasing number of features available to them. Two weeks ago, I get a payment notification from Atera that is significantly higher. When I sent an inquiry email through Atera's Contact system, they suggested that they had sent out notification months before. My incoming messages from Atera are filtered into an ATERA INCOMING MAIL folder and I double checked and verified that I had never received it. The Atera Pro level subscription increased by 33% a month. I received a return email sent back suggesting that Atera hadn't raised it's pricing in the last 6 years. At a time where small business owners are trying to build back to pre-pandemic business levels, it's unfortunate that Atera didn't have our backs. The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. I also moved many of my existing sites to make use of Emsisoft Business Software and a few to utilize Acronis Cyber Backups, my payments to Atera are more than double what the Pro subscription was originally set at and that obviously means nothing.
Alternatives envisagées : NinjaOne
Pourquoi passer à Atera : I liked the pricing model per technician that allowed for unlimited agents. I believed that I'd be able to keep my one person business affordable despite growth of my computer support business.
Réponse de l'équipe de Atera
il y a 2 ans
Hi Graham, Thanks for taking the time to leave this detailed review of the Atera platform. We are very glad that you were drawn in by the pricing model, and that you like how often we release new features. Regarding the price increase, we are very sorry that you did not receive prior notification of this. The email was sent out to the main contact on every account, and it is possible that it went to the wrong contact. Please reach out to support so that we can ensure that the correct email is listed, to avoid missing important communication in the future. We hope that Atera continues to be a vital part of your business, and that you are able to take full-advantage of the features.
Great startup PSA and RMM for MSPs
Commentaires : Great, very high uptime and excellent performance
Avantages :
It has all the features and most the integrations most the competitors have at a slightly lower price. The software evolves faster than competitors so if the feature you need isn’t there it probably will be soon.
Inconvénients :
Had to purchase the Splashtop unattended access option for $200 per year
Alternatives envisagées : Kaseya VSA
Pourquoi choisir Atera : Slow performance across the board and the interface is not intuitive in Automate.
Logiciel antérieur : ConnectWise ScreenConnect, ConnectWise PSA et ConnectWise Automate
Pourquoi passer à Atera : Lower initial cost and total cost of ownership
Looking forward to what the roadmap shows for the future of Atera
Commentaires : My overall experience has been great with Atera. I also enjoy the webinars they throw to show end users roadmaps for new implementations and also current pieces many users do not realize they have access to with the suite.
Avantages :
The best feature for us using Ater is the ease of use and the quick response chat feature, those two items have been the best part of using this solution by far compared to other competitors.
Inconvénients :
I would like Atera to have a free remote access software for staff and users it would eliminate another product and would allow us to only use Atera for everything when it comes to troubleshooting.