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Description de Qualifacts Insync

Améliorez la qualité des soins prodigués aux patients avec les solutions informatiques pour soins de santé entièrement intégrées, faciles à utiliser et basées sur le cloud d'InSync. Ce logiciel de dossiers médicaux informatisés, de gestion de cabinet et de facturation est spécialement conçu pour répondre aux besoins des prestataires de soins de santé mentale et de traitement de la toxicomanie. Flux de travail et tableaux de bord personnalisables, planification intégrée, facturation et prescription électronique, télémédecine intégrée et compatibilité avec les appareils mobiles.

Qui utilise Qualifacts Insync?

L'éditeur offre ses services aux prestataires de soins dans les domaines de la médecine comportementale et de la santé mentale, des cabinets médicaux de ville/famille, de la médecine interne, des cliniques, de la gynécologie-obstétrique, de la pédiatrie, du traitement du syndrome de stress post-traumatique, etc.

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Avis sur Qualifacts Insync

Note moyenne

Note globale
4,5
Simplicité d’utilisation
4,2
Service client
4,6
Fonctionnalités
4,4
Rapport qualité-prix
4,3

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
63%
4
29%
3
5%
2
1%
1
2%
Regina
Billing Manager (É.-U.)
Psychologie, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Billing Manager

4,0 il y a 3 mois

Commentaires : We have been extremely happy with Insync so far, we're only a few months in but the amount of options and reporting is amazing.

Avantages :

Reporting capabilities, claims options, work que's

Inconvénients :

Time it takes to correct a problem, the repositioning of the screen when opening a new screen.

Maranda
Practice Manager (É.-U.)
Psychologie, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Could be Better, But Better than What We Had

4,0 l’année dernière

Commentaires : We got into Insync before it was part of the Qualifacts brand, so I can't speak from the start of use till now (It was rather rocky, as systems we had been shown and advised were capable of being used turned out to be unusable or not available). However, since the purchase Qualifacts made, we have been given smoother update notifications, a better way to connect with customer service (we had previously never known where we were with an issue on Insync's side, but now we can track it), and there seem to be more improvements being made now each month.

Avantages :

-Ease of Use -Everything you could need is in one system -Reports Pull Data with little to no missing data -So many helpful reports -Customizable -Customer Service has Quick Response Time -There are always improvements being made -We are encouraged to provide improvement requests -We are asked to provide feedback on our customer reps -Almost everything in the billing side of the system for the practice

Inconvénients :

-The patient scheduler is an "appointment requester" and not a scheduler on the patient side. -The customer reps do not call when we provide them with times we are available. -There is a limited amount of my team wo are allowed to make tickets for issues, which does not help when they are having technical issues that we are not there to assist with when the customer reps call us, and not the person having the issue. -The knowledge of the customer reps when we explain how something should work, or how we would like things to work is a 4/10. -Having to purchase Insync, and not have a rent or trial option

Vicky
Billing (É.-U.)
Comptabilité, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Awful, RUN!!!

1,0 il y a 7 mois

Commentaires : Want support? Nope, call or email India/Philippines/Pakistan and they will 'open a ticket' as they are 'not the right department'. Still waiting on one from over a week ago. The overseas staff is just like all of the other overseas staff everywhere, they are not allowed to think, they must read from a script. They don't listen, so they never understand the question until you go over it again and again. This is a very complex billing platform with no support, AND a LONG contract that you cannot get out of. You will regret using this.

Avantages :

Not a thing. There is no redeeming quality.

Inconvénients :

Everything. We just discovered that in 2024 alone (6 months), 663 claims NEVER generated. Why? So many issues with not creating revenue, claims or invoices. This is over a $1 million loss as many of the claims are medicaid with very tight timely filing requirements. Also since the Change Healthcare hack, they are making us use Availity and more than half of the claims we download from Insynch and upload to Aviality are 'missing', making a horrendous process to identify which went out and which ones failed. Insynch uses multiple clearinghouses to complicate things further.

Michele
Executive Director (É.-U.)
Psychologie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A mediocre review

3,0 il y a 2 mois

Commentaires : I am not sure I would invest in it again.

Avantages :

It is not as good as the credible product. I like the color scheme and the layout.

Inconvénients :

The helpdesk staff are friendly but there are too many repeat tickets. The helpdesk does not know how to handle a small company with no experience in managing a health record. For example--change in codes requires more than a fee schedule change many other tickets to be put in. Terrible experience. One year of addressing this issue so we can bill the service-unacceptable.

KELLY
OFFICE ADMINISTRATOR (É.-U.)
Psychologie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

1ST REIVEW

4,0 il y a 2 mois

Commentaires : SO FAR IT HAS BEEN FINE. TOOK ME A WHILE TO FIGURE OUT SOME OF THE THINGS BUT IT IS WORKING OUT

Avantages :

IT IS USER FRIENDLY. AND LEARNING A LOT.

Inconvénients :

WHEN THE PATIENTS NAME POPS UP AUTOMATIVLY AND THAT'S NOT THE PATIENT YOU ARE WANTING THERE.

Lauren
Occupational Therapy (É.-U.)
Cabinets médicaux, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Daily Insync User

4,0 il y a 3 mois

Commentaires : After a short time utilizing Insync it was easy to navigate and it is efficient to carry over information from a previous note.

Avantages :

-Being able to slide appointments to a different time slot -Seeing the number of started notes vs unstarted notes -The option to send to dos

Inconvénients :

-Unable to copy and paste in charts in documentation -Having to reset the time seen when other information is not added in a specific order when scheduling an appointment

Felicitas
RN Administrator (É.-U.)
Cabinets médicaux, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Getting Job done

4,0 il y a 2 mois

Commentaires : So far so good, they get job done, they correspond quickly.

Avantages :

That is more efficient getting issues solved

Inconvénients :

Personally I like to speak to someone by phone, I'm old school.

Kelsey
Practice Administrator (É.-U.)
Psychologie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Love working with InSync!

5,0 il y a 3 mois

Avantages :

We have worked with InSync since 2017, and they continue to make improvements and streamline the system every year.

Inconvénients :

Other than the occasional glitch, I have no complaints!

Steve
Senior Programmer (É.-U.)
Psychologie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Senior programmer

4,0 il y a 2 mois

Commentaires : use reports and take care of 837 billing, 835 receipt and balance

Avantages :

System stable and friendly customer services.

Inconvénients :

some report pattern can not be saved and identify ID for insurances is wrong in billing.

Michelle
Michelle
Program Administrator / Practitioner (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

This application has the potential to be great with a massive overhaul

4,0 il y a 4 ans

Commentaires : Overall, I believe this application has the potential to be really good though it needs a rather substantial overhaul to be fully brought into the 21st century. For an application that hasn’t been around a decade, some of the features are quite dated and there is zero transparency on suggestions for application modifications and seemingly zero quality control. I firmly believe that many of this platforms limitations is the result of skill (or lack thereof) of the developers as many much older EMRs have the basic functions that InSynch lacks.

Avantages :

You can add your own forms and documents. (Although said custom document seem to exist pretty much as stand alone documents. There is no way to inject otherwise populate data already within InSynch into said forms thereby requiring lots of manual typing of duplicative data).

Inconvénients :

This application has NO test environment. This means when you Go Live and as you continually onboard new staff, you will be playing around in your live system. This matters because there is no way to delete anything in this platform, not even as an administrator. The application is exceptionally slow. There is no global autosave feature which means that there is a huge possibility of loosing data. Pages take a long time loading. The calendar needs a massive overhaul as it is very dated and rather limited. Providers cannot individually set their availability. Availability is limited to the agency hours and no appointments can be set outside of this without resorting to all sort of antics. Client documents must be added one at a time. Actually, very little can be completed in this application in bulk, which is very frustrating and time consuming. Moreover, you cannot download a clients entire chart at once. Each document must be downloaded one at at time which is unnecessarily laborious.

Nick
COO, CFO (É.-U.)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

InSync EMR Review

5,0 il y a 6 ans

Commentaires : Our overall experience with this Insync so far has been really good. We really appreciate the support that has been given to us. I have a few overall concerns though: -Things felt rushed. I felt like even though we had deadlines, we needed more time with implementation. the rep did not contribute to this. Just in general though, I felt rushed to decide on the contract originally, I felt rushed on picking a "go live date", and I felt rushed getting all the information prepared for the go live date (even when it was looking like we might not make it, the option of pushing it back a little was not on the table). -The support team does the best the can to help us solve our problems and we love that. There is a language barrier though that makes understanding the material challenging. Including the Insync University tutorial videos.

Avantages :

The part of Insync that we like so far the most, is the patient portal and how simple the system is for patients to use. We also really like that we do not have to bill secondary claims out on paper by using Insync. This is way more efficient than what we were doing in the past. We also really like the central scheduler. It is way more friendly. The global schedule is simple, sleek, and clear.

Inconvénients :

This is a hard question for me to answer at this time because we have only been live for 3 months. So far what we like least is the billing section of the practice management portion. We haven't used the automated claim generator yet, and honestly we are nervous about it just because the migration from the old system to this was so messy that we are afraid if we do not go through everything by hand for a while, we will miss critical details that will effect claims going out "automatically." Another thing that we really like, but also dislike is how deep this software goes. There is almost too much that can be done in Insync. It is such a big system that we feel that it is going to take us at least a year to really have a good grasp on what Insync is capable of. Lastly, we really aren't a big fan of the way that the assessment is set up currently. We are moving things around and adjusting to see if we can disable parts we don't use, or add parts that speed up our process, but right now it is no simpler than the last EHR we used.

Jessica
Administrative Director (É.-U.)
Psychologie, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

I only wish I knew about this software sooner!

5,0 il y a 4 ans

Commentaires : We had several people on our implementation team, all of whom were great to work with! Each person was responsible for making a different portion of our implementation run smoothly — they sent someone to our office to observe for a few days and understand our needs and desires for our practice, then spent the next few weeks building it out and meeting with me to make sure we were happy with it. Another person was solely responsible for migrating our data from our old system. Another spent a week at our site teaching our whole staff how to use the new system. We had weekly zoom call scheduled before and after our ‘Go Live’ date to make sure we have all the support we need. Then we have an on call support staff for any ongoing needs or questions following that. They really want to make sure we are taken care of… Everyone we have dealt with at InSync has been super nice. Our implementation specialist, [SENSITIVE CONTENT], and our trainers [SENSITIVE CONTENT], were personable, professional, organized and knowledgeable! Implementing a new system can be stressful, but the three of them made everyone feel relaxed and we had a great time with them!

Avantages :

The product looks a little overwhelming at first, but the team at InSync held our hands, every step of the way and we are picking it up quickly. Even some of our self-proclaimed ‘tech-dumb’ staff members are loving it. We love that it is all inclusive and we were able to streamline so many of our procedures. We no longer outsource our insurance claims processing, we spend way less time on data entry related tasks, progress notes are much quicker and more accurate, the clients are having a much easier time with the billing statements and their client portals. The ‘To Do’s’ feature allowed us to eliminate the use of an additional (and expensive) help desk software system for managing tickets and tasks. InSync seemed a little pricey up front, but when we looked at how it eliminates the need for other costly services and helps us keep track and not lose money from missed / rejected claims, etc… it is definitely paying off!

Inconvénients :

We only ran into a couple of snags along the way, but when we did, there was a team of people to fix them — usually within a couple of hours or a couple days. They’ve also taken down ideas from us for future features to potentially add to the system.

Ayisha
Owner (É.-U.)
Psychologie, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

One stop shop EMR

5,0 il y a 3 ans

Commentaires : Our implementation guys, [SENSITIVE CONTENT]and [SENSITIVE CONTENT]were great. [SENSITIVE CONTENT]our trainer was absolutely incredible and support calls have been so good. They are really responsive. The appointment reminders contact was not a good experience, hard to get a meeting to get those fixed. Also the EDI contact was not helpful in resolving our enrollment issues. We made it through mostly on our own, but that was a very frustrating process compared to our old system.

Avantages :

All features in one system. Faxing, e-prescribing, PMP, billing, scheduling, ect. all in one. The ability to edit and create what we need. I love the ease of sending and receiving forms to patients, I love the fax integrated and able to save and upload so easily. I LOVE the to do option to coordinate between staff for medication issues and testing referrals. The med team is a big fan of the PMP inclusion. The front staff really likes the kiosk for patients who did not do paperwork prior to coming in. The patient portal is also so much better that we had before. We love the facesheet, it has become our new go to. The customizability of the dashboard. Assessment options already included that we can easily send out to patients and when they come back already scored. Ease of creating patient groups.

Inconvénients :

Billing not being current without the encounter closed. That is a huge issue with having a current bill at check in as we need to be able to more easily have a current charge at check in that includes that days encounter. Compatibility with IPads are such that makes them not a good match and that has been disappointing. We had some providers who bought one planning to use that and found you cannot hover over icons with an ipad. Not having an easy no show fee option and having to "bill that" instead of just quickly and easily adding a fee from the schedule at check in. Not seeing the phone number for the patient on the appointment scheduler when you hover over the appointment. The Payors/EDI enrollment process was very difficult compared to Therapy Notes. The inflexibility in the scheduler, I understand having those in blocks but it is a hassle to have that so strict. Speed between screens. The time it took for me and a few admin people to implement this system. I did not realize at the beginning what I was in for in regards to time and it was really tough to juggle with the regular needs of operating.

David
Owner (É.-U.)
Psychologie, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

Major Upgrade for our practice

5,0 il y a 2 ans

Commentaires : It took some initial spreadsheet development and some time devoted to "discovery" of our practice's needs and workflows, but once the team at InSync was assembled for us and we had our kickoff call, we've spent well over a hundred hours with [SENSITIVE CONTENT] and the rest of the group in video calls to set up, customize and learn the software, and then train our staff. Our trainer [SENSITIVE CONTENT] was excellent and so patient. Our project managers were extremely responsive and were able to connect us with the top technicians of the software when necessary.

Avantages :

InSync is not an "out of the box" pre-formed software which forces your practice to mold itself to the way the software works. For a practice of our size, having developed our practices over many years, and yet still with room to refine our processes, InSync was perfect in that it let us truly shape how we wanted the software to work for us. However, it added absolutely critical functionality in key areas (crisp and clean patient portal, automation of many routine tasks- card charging, payment posting, even claim generating...), which was a major upgrade from our previous EHR. The charting functionality is endlessly customizable down to the font size and background color of the words "Date Signed" on the bottom of your custom patient form. Optional pre-built treatment planning as well as assessment questionnaires add to the utility of the program.

Inconvénients :

Because the software is customized to your practice needs and workflow, it takes a long time to set up. Also, while there are hundreds of settings and options available for all aspects of the software, it can be a little overwhelming to learn. But once you get it, you notice the repeating patterns of how modules are set up, how searches and lists work, and the shortcuts you can generate really pay off.

Xristopher
Director of Operations (É.-U.)
Psychologie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

There are better products, with better response times

4,0 il y a 2 ans

Commentaires : It has been a headache since the merger. More steps to make things take longer. Less responsive on their communication and less customer oriented.

Avantages :

I used to love InSync until Qualifacts gobbled them up, now their support, communication and product is hopeless. You submit a ticket and it gets lost in an abyss with one person pointing the finger at the other.

Inconvénients :

Their lack of communication, their response times, their support. You are better off saving your time and energy and use an open sourced software that you can customize.

Shauna
Owner/Operator (É.-U.)
Psychologie, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Great product for a mid- to large-size clinic!

5,0 il y a 2 ans

Commentaires : The time saved in charting (we came from paper charts), billing, and appointment reminders is a game changer!

Avantages :

I love how we were able to customize absolutely everything! Some things are a bit taxing to set up, but the start-up team was there every step along the way and the final product is just what we needed. Special shout-out to [sensitive content hidden] . - he's the best!

Inconvénients :

The care plan (i.e., smart goals) isn't the best, but it works for what we need.

Sarah
Senior Director of Programs (É.-U.)
Services à la personne et aux familles, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Review

4,0 il y a 2 ans

Commentaires : There was also quite a bit of disconnect between the sales team and the implementation team during our implementation process that took substantial time to resolve. Implementation also did not occur smoothly and much of our training time was spent correcting issues from implementation/customization.

Avantages :

the practice management side of the software is very useful and once the customization was complete it is easy for our providers to use. Customer support was timely and our implementation team was responsive to requests.

Inconvénients :

There are some components regarding the customization of what we need from research and evaluation that are still not yet resolved.

Darrin
COO (É.-U.)
Psychologie, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Thoroughly Satisfied Customer

5,0 il y a 2 ans

Commentaires : I believe InSync will allow us to eliminate some of the revenue leakage through accurate reports that help to identify the gaps and leaks in our service delivery.

Avantages :

The ability to create dynamic forms and reports on the fly is one of the biggest value-add that helps my agency.

Inconvénients :

Direct access to the clinical docs themselves outside of the encounter note is lacking. I'm new to this product and hope there is a solution on the horizon.

Al
Executive Director (É.-U.)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

The Best

5,0 il y a 2 ans

Commentaires : It was a very positive experience. I feel like a pro when I explain the workaround to my staff.

Avantages :

The responsiveness of the implementation team was amazing. No question went unanswered. The software itself is so adaptable and customizable.

Inconvénients :

The system can be made to run a little faster. But to be honest, the speed has improved from when we started implementation.

Rebecca
CEO
Psychologie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

This system has caused too many grey hairs and too much stress . . .

4,0 il y a 8 ans

Commentaires : The set up process for this system was very stressful – we were promised outcome reports and the ability to do accrual accounting reports that were not developed until months after we went live with the system. Most of their support staff are from India and are difficult to understand, and the amount of staff hours it took to customize the system was outrageously high. Overall, it is a relatively easy system to use although there are times when things take three key strokes when it seems like it should only take one.

Avantages :

Our initial support and training staff were exceptionally responsive to our needs and excellent at what they do. Most of the people who work for the company seem to really care about the product and care about whether we are happy with the system or not. Even the owner of the company went to bat for us several times when we were not getting features we had been promised in a timely fashion. Generally, the system is extremely customizable to our practice and we were able to set it up for our specific needs. Now that the system is up and running, our staff, clinical as well as billing/scheduling, seem to be really happy with it.

Inconvénients :

As I mentioned, during the initial setup and customization of the system, our initial trainers and sales people were all awesome to work with. Now that we have gone live and are using the system, we are dealing with the technical support staff. While they generally respond in a timely manner, all of the ones I have dealt with are from India and are either extremely difficult to understand or else don’t seem to fully understand what we are trying to say. This can be extremely frustrating at times. We were told the program was very customizable – which is true. The problem is we didn’t realize that their setup team had so many customizations and updates to make for other clients that it took almost 8 months from the time we signed the initial contract to get our needs addressed. This wasn’t helped by the fact that they kept giving us dates we could expect the next software roll-out and then those dates kept getting postponed. One major problem was that we had been told before we bought the system that it could do accrual accounting. Then we discovered it wasn’t set up to do accrual accounting at all. From April 1st, when we went live, to the end of June, we were unable to generate any financial data. This was a big problem for us. In addition, we were unable to generate specific outcome reports we had been promised (and that we needed for quarterly reports for some of our funding sources). This has been worked out now but was very stressful at the time. One of the things that appealed to us about this system in the beginning was the great reviews it got for its technical support and the responsiveness by which they responded to problems. While they are generally responsive, they haven’t consistently been so. One staff person told us the company was growing so fast that they were unable to respond to the increase in technical support needs. Maybe this is something that has been ironed out by now but it was certainly a problem early on.

Kim
Owner (É.-U.)
Psychologie, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

Great experience!

5,0 il y a 4 ans

Commentaires : My implementation specialist, [SENSITIVE CONTENT HIDDEN], has been invaluable to me and this process. There is never a good time to switch EHR systems but I happen to have had a number of things happen that limited my time even more. [SENSITIVE CONTENT HIDDEN] has been helpful and very responsive. She ALWAYS answers me within minutes or at least before the end of that day for more difficult questions. I could not have done this without her!

Avantages :

The ability to keep everything electronic and stored with the patient record. The tracking/progress of treatment plans.

Inconvénients :

It always comes down to cost. I am a very small business and have clinicians that work very part time (under 10 hours). InSync has the ability to do transactional, which is great, but I worry this will be expensive as well.

Luke
CEO (É.-U.)
Psychologie, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Multi Location Mental Health Clinic

4,0 il y a 3 ans

Commentaires : A LOT of work. A LOT. But if you are a multilocation healthcare company and need more of an enterprise system the pain of not having a program like InSync is more than the pain of customizing it for your needs. I have already said this but [SENSITIVE CONTENT] is incredible and I think our implementation would have likely failed had she not been so available and attentive.

Avantages :

Its ability to customize forms and workflows. It also has robust reporting and makes managing multiple locations much easier. The customer service is excellent (not perfect) but it is really good. Our onboarding specialist needs a raise; [SENSITIVE CONTENT] was amazing.

Inconvénients :

At times working with 3rd party vendors InSync has contracted with was extremely frustrating. Most of the issues were resolved that I see as critical but only after a lot of pushing. The problem we encountered is that the third party representatives didn't care as much as the InSnyc employees but the InSync team doesn't know the details of the third party systems (so they couldn't help). Zoom was an exception but the onboarding processes for integrating e-prescribing, fax and labs were frustrating. Also the 3rd parties used for texts, emails, and insurance verification really need to step up their game (or InSync needs to demand better).

Amy
Owner/Executive Director (É.-U.)
Psychologie, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Rough start but getting there

5,0 il y a 3 ans

Commentaires : The implementation process was very rough for us as we changed specialists several times and when we went live we were nowhere ready to go live. The oversight of that process was lacking - someone at InSync should have looked at our setup and realized we were not ready. This caused a very difficult and drawn out process after going live. The implementation specialist we got after go live who did stay with us throughout was wonderful and the only reason I gave a 7 as to likely to recommend InSync. If it were not for [SENSITIVE CONTENT] I would not only not recommend InSync due to the botched setup/implementation I would recommend against it to others. I hope the positives that come from our situation is that processes are improved to make sure the setup is more complete/on target before going live for other companies in the future. The number will go up if support and new feature implementation goes well in our next few months.

Avantages :

The flexibility and customization are the best features of InSync. So many other systems are very rigid and not able to be very personalized.

Inconvénients :

Some areas there are way more clicks than is necessary, or the area you are in has several options but the one that is automatically open when going there is not the one used most often - so more clicks.

Jennifer
Director of Burgess Mental Health (É.-U.)
Hôpitaux et soins de santé, 501–1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

review of software before implimentation

4,0 il y a 2 ans

Commentaires : I really enjoyed [SENSITIVE CONTENT] presentations and really helped us work through the process of purchasing the software with grant funding. [SENSITIVE CONTENT] has been amazing and has taken his time with us. We have zero experience with an EMR so he has had to teach us a lot.

Avantages :

First, I liked that we could make a purchase of the software. This was helpful when budgeting our needs and being able to find some grant funding to get the process started. I liked the way that we could make changes to the system to meet our workflow. Insync stood out in the ability to dictate, follow authorizations, and conform to our needs. We have not used the system yet and are still in the building phase.

Inconvénients :

Because we are working directors this process needed to be extended for us. Insync was willing to work with us and provide extra help when asked. The timeline was going to be just too quick for us. We have not used the system yet and are still in the building phase.

Jill
Executive Director (É.-U.)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

User Friendly Comprehensive Software

5,0 il y a 2 ans

Commentaires : The customer service from InSync staff has been exceptional. I have never experienced the level of support provided to me and my staff by a software company.

Avantages :

The fully integrated system allows for one software to complete multiple functions with ease and accuracy.

Inconvénients :

It would be nice if some of the assessment tools would be set up to auto populate the results (i.e. low risk, medium, high risk).