--- description: USU Knowledge Management : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: USU Knowledge Management - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [USU Knowledge Management](/software/144600/usu-knowledge-management) # USU Knowledge Management Canonical: https://fr.capterra.ca/software/144600/usu-knowledge-management Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/144600/usu-knowledge-management?page=2) > Knowledge Center centralise les connaissances de votre entreprise et permet aux agents de rapidement fournir des informations d'assistance à jour et précises. > > Conclusion : 18 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise USU Knowledge Management? Cette solution s'adresse aux entreprises de différentes tailles, tant dans les secteurs privés que publics. Cette plateforme de gestion des connaissances est utilisée par plus de 150 000 agents de services dans le monde. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 18 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: USU - **Pays**: Möglingen, Allemagne - **Fondé**: 1977 ## Contexte commercial - **À partir de**: 10,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais - **Pays disponibles**: Allemagne, Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Alertes de compte - Alertes/Notifications - Alerts/Escalation - Analytique - Catalog Management - Communication multicanal - Contrôles/Permissions d'accès - Discussions/Forums - Engagement des clients - Enquêtes et feedback - Fonction de glisser-déposer - Gestion de contenu - Gestion de la base de connaissances - Gestion des commentaires - Gestion des connaissances - Gestion des flux de travail - Gestion des incidents - Gestion des modèles - Gestion des ressources informatiques - Intégration des employés - Logiciels CRM (gestion de la relation client) - Mise en forme de texte - Modèles personnalisables - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Recherche/Filtre - Stratégie de marque personnalisable - Suivi des activités - Suivi et analyse de l'utilisation - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (6 au total) - SAP Business One - Salesforce Platform - Salesforce Sales Cloud - ServiceNow - Slack - Zendesk Suite ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) ## Catégories connexes - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) - [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software) - [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 3. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [TeamSupport](https://fr.capterra.ca/software/87908/teamsupport) — 4.5/5 (848 reviews) ## Avis ### "Excellent resource to manage your single source of truth" — 5.0/5 > **Tariq** | *16 juin 2021* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use, flexibility and the agent interface > > **Inconvénients**: None, the product met all of our criteria > > \[SENSITIVE CONTENT HIDDEN\] and the team at Unymira were excellent at every level. They made it easy to understand the product and simplified the procurement process. The implementation went smoothly and \[SENSITIVE CONTENT HIDDEN\] was part of the journey at every step. ----- ### "Great Tool for Contact Centers" — 5.0/5 > **Utilisateur vérifié** | *8 juillet 2019* | Appareils médicaux | Taux de recommandation : 10.0/10 > > **Avantages**: Designed to support customer service teams, Knowledge Center provides an excellent platform for hosting the information my teams need to answer questions quickly. We have great flexibility to configure the system specific to our organizational structure, allowing us to pre-filter answers based on the user's team membership. Customizable roles and groups allow for clearly defined access rights for the users and the ability to manage those rights easily. Coupled with the customizable workflows, this has allowed us to pursue a true Knowledge Centered Support (KCS) strategy by distributing appropriate editorial privileges throughout the teams. Multiple hosted and on-prem options available. > > **Inconvénients**: Knowledge Center lacks thorough system and administrative documentation in English. This lack is somewhat mitigated by excellent support and availability of the Unymira implementation team but does create some challenges in learning the system and its potential uses. The high flexibility and customizability of the system, along with some non-intuitive interface elements, lead to a rather steep learning curve. > > We implemented Knowledge Center to support customer service team members located in five locations across the globe (primarily North America). We needed a product with a flexible structure we could configure to meet the specific needs of our various teams as well as support our transition to a KCS framework driving content creation from the front-lines. Knowledge Center provided a cost-effective yet robust solution tailored to the needs of contact and support centers. ----- ### "Knowledge Center is excellent\!" — 4.0/5 > **Judy-Ann** | *8 août 2019* | Télécommunications | Taux de recommandation : 8.0/10 > > **Avantages**: This user-friendly software is very adaptable with very cool features. > > **Inconvénients**: At this time, I an unable to say ....... ----- ### "Not just "Checking Boxes" product. This is their primary focus and it shows. There is a difference" — 5.0/5 > **Keith** | *15 juin 2021* | Appareils médicaux | Taux de recommandation : 10.0/10 > > **Avantages**: Many will say they offer a Knowledge Management solution however it is generally not their primary focus, if not obvious during RFP, it will become obvious once you begin to use. I have found those other companies will do "just enough" to sell you that it's "Knowledge Management" but lack necessary features impacting your ability to run a successful Knowledge project. > > **Inconvénients**: Nothing really comes to mind, whatever concerns I may have had are usually addressed by really responsive support team > > The product is really everything we could ask for. Easy to create and manage content, even easier for contact center reps to find what they are looking for quickly, with information organized clean ----- ### "USU Knowledge Management will empower your business and users" — 5.0/5 > **Stephanie** | *13 juillet 2021* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: The most impressive aspect of USU's Knowledge Management system is the ability for knowledge managers to customize the user experience based on their business needs. Drag and drop modules allow you to build user interfaces that enable users to engage with content better than any knowledge base I have ever managed. Users can favorite, rate, and follow content which enables users to get to the content they need quickly. The training and decision tree builders allows for content designers and training teams to create and deploy robust learning experiences quickly and effectively - ensuring process compliance and increasing users speed to proficiency. > > **Inconvénients**: There were some lessons learned with reporting requirements - these should be defined in detail versus high-level. Depending on the requirements, the system will be need to be configured to capture the data required for reporting. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/144600/usu-knowledge-management?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/144600/usu-knowledge-management) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées